GA prioritizing sticker upgrade based on fare?
Jan 17, 2013, 9:03 am
#1
Original Poster
Join Date: Mar 2008
Programs: AA EXP 2.5MM National EE
Posts: 298
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I had a weird conversation with a GA this week. I was flying LGA-DFW on a ticket which I had booked two months prior. I was sure the ug would clear but it went to airport controll. When I got to the AC I was told I was number one on the ug list. I still thought I had a chance. When I got to the gate I saw I was moved to number three. I said to the GA "I'm courious if you knew why a few minutes ago I was number one and now it moved to number three!" He first answered "it depends on status, routes, irrops, price you paid for the ticket bla bla... That's why you were moved. I said I know about the status and time of request but what's that about price of the ticket??
He said and these were his words " Is it fair that someone who paid $1000 for his ticket not get the upgrade and if you paid $200 you should get it?" I said its not a question of fair just what are the rules? Is your fare base a criteria for your sticker upgrade clearing? He said yes!
Now, I know (I think) that's not true. I also did only pay $200 for my ticket! It seemed to me I got moved out of my spot because I got a cheap ticket.
I hope that isn't true and that isn't a precursor to what's to come...
I had a weird conversation with a GA this week. I was flying LGA-DFW on a ticket which I had booked two months prior. I was sure the ug would clear but it went to airport controll. When I got to the AC I was told I was number one on the ug list. I still thought I had a chance. When I got to the gate I saw I was moved to number three. I said to the GA "I'm courious if you knew why a few minutes ago I was number one and now it moved to number three!" He first answered "it depends on status, routes, irrops, price you paid for the ticket bla bla... That's why you were moved. I said I know about the status and time of request but what's that about price of the ticket??
He said and these were his words " Is it fair that someone who paid $1000 for his ticket not get the upgrade and if you paid $200 you should get it?" I said its not a question of fair just what are the rules? Is your fare base a criteria for your sticker upgrade clearing? He said yes!
Now, I know (I think) that's not true. I also did only pay $200 for my ticket! It seemed to me I got moved out of my spot because I got a cheap ticket.
I hope that isn't true and that isn't a precursor to what's to come...
Jan 17, 2013, 9:05 am
#2
FlyerTalk Evangelist
Join Date: May 2004
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It isn't by price, but restricted vs unrestricted fare class, so yes, a full Y fare would beat a discounted fare in the same elite level
Jan 17, 2013, 9:09 am
#3
Original Poster
Join Date: Mar 2008
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I never knew that.
So time of request on a discounted ticket won't trump a last minute ticket booked into Y?
I never knew that.
So time of request on a discounted ticket won't trump a last minute ticket booked into Y?
Jan 17, 2013, 9:11 am
#4
Formerly known as I_Hate_US_Airways
Join Date: Oct 2008
Location: Just South Of North
Programs: My Loyalty Programs? I now VOTE with my wallet!!!
Posts: 2,568
Glad To Hear This!
Now this is a policy I Like (-:
Jan 17, 2013, 9:25 am
#5
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 590
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I never knew that.
So time of request on a discounted ticket won't trump a last minute ticket booked into Y?
I never knew that.
So time of request on a discounted ticket won't trump a last minute ticket booked into Y?
Jan 17, 2013, 9:29 am
#6
Join Date: Sep 2006
Location: All over
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Email customer relations and let us know what they say.
Jan 17, 2013, 9:40 am
#7
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I would like to point out the title seems to be misleading.
The compute prioritizes the upgrades.
If the GA is doing something, that would be an issue.
The compute prioritizes the upgrades.
If the GA is doing something, that would be an issue.
Jan 17, 2013, 9:52 am
#8
FlyerTalk Evangelist
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a) Wrong
b) New
Cheers.
