Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage (Consolidated) > American Airlines | AAdvantage (Pre-Merger)
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Mar 16, 12, 3:13 pm   #1
 
Join Date: Dec 2006
Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
Posts: 839
AAdvantage hotel rewards-- is it a scam? or broken? or am I an idiot?

hello all:

i'm trying to book a room in austin, texas for the middle of next week. I have plenty of miles. using AA's website, a list of options appears with different prices in miles. I have now tried 5 different hotels and, at the end of the process, I am told that the room is no longer available and to choose a different room, an option that doesn't exist. instead, i need to resubmit my search, which often causes the same hotel to appear at a different redemption rate, but the room is still not available even if the rate is higher than the one previously quoted (just as often, the new rate is reduced, but still unavailable).

can someone help me here? can a phone agent help?

thanks.
Keith Flyer Maven is offline   Reply With Quote
Old Mar 16, 12, 3:27 pm   #2
 
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 2,867
Obviously it's not a scam, but rather the website is malfunctioning. Why not call the 24-Hour Assistance number 1-800-349-3244 and see if you can book with them over the phone.
sukn is offline   Reply With Quote
Old Mar 16, 12, 4:43 pm   #3
 
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,910
SXSW ends Sunday. maybe a bunch of people are staying over a few days and all the rooms are booked?
BLI-Flyer is offline   Reply With Quote
Old Mar 16, 12, 4:51 pm   #4
 
Join Date: Sep 2007
Location: MEL
Programs: NZ*E, AA1MM, QFWP, VA/UA/DL, etc...
Posts: 510
Last year I used the site to book rooms in NYC and DC and had no problems - got some pretty nice suites out of it too.
RandyNZ is offline   Reply With Quote
Old Mar 16, 12, 5:24 pm   #5
 
Join Date: Dec 2006
Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
Posts: 839
Site must have been buggy. Now shows consistent redemption rates and ability to book. Mods, feel free to close.
Keith Flyer Maven is offline   Reply With Quote
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 6:10 am.