Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
AAdvantage hotel rewards-- is it a scam? or broken? or am I an idiot?
i'm trying to book a room in austin, texas for the middle of next week. I have plenty of miles. using AA's website, a list of options appears with different prices in miles. I have now tried 5 different hotels and, at the end of the process, I am told that the room is no longer available and to choose a different room, an option that doesn't exist. instead, i need to resubmit my search, which often causes the same hotel to appear at a different redemption rate, but the room is still not available even if the rate is higher than the one previously quoted (just as often, the new rate is reduced, but still unavailable).