anniefree

I spend 1/2 hr with aa rep biiking my inter island hawaii flights. i told her i had a voucher (no problem), give her credit card. She said sign the back and mail it in. Under my reservations it says Day 1 ticketed, Day 2 purchased, Day 3 unknown. I call and am told that i cannot use voucher (already mailed it in). As you cannot use an AA voucher for hawaii tickets. Shouldnt they have know this? They said they already charged me. Now the ticket is much more and I need to decide ASAP.

Nice American

demkr

Whoever told you that is ill informed--becoming way too typical with the AAgents these days. Does it still say Unknown?

I used a transportation voucher just two months ago to book a ticket that included an interisland flight on Hawaiian airlines. The status said unknown until the voucher was processed by the folks in Florida.

Ask to speak to a supervisor.

dstan

anniefree, are your interisland flights booked on a Hawaiian Airlines coded flight (HA flight number) or an AA codeshare operated by Hawaiian Airlines (AA flight number)?

Please note that there is a wiki page with Voucher rules:
http://www.flyerguide.com/wiki/index...chers_%28AA%29


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i_fly_AA

That's because you can only use a voucher for an AA-coded interisland flight, and the only way to get an AA-coded interinsland flight is to have it be a part of (connection) an AA trip to or from the mainland. That's why you were able to use your voucher and why the OP couldn't use his.

dstan

That was my suspicion, although we may not yet have enough info from the OP to know for sure that this was the problem.

sdsearch

Furthermore, IIRC you cannot use a voucher after purchasing tickets. You have to put them on hold, and as such they will show as held (not purhcased, not ticketed), then after you talk to the voucher people in Florida (per the Wiki) and get this info to send in, they will put on purchased (but still not ticketed), and it will only turn into ticketed after the voucher is applied.

So I'm confused about the order you did this and when the voucher was mailed versus when the status for "day 1, day 2, day 3" as you put it appeared. And I'm confused what AA rep you're referring to, as the agent who books flights is not the same as the person who hanldes a voucher (vouchers are handled out of a separate office, and if you put stuff on hold online, you have to talk to web services, not reservations, about them).

anniefree

they booked the mainland flts with a seperate record locater. and the inter island flights are on a seperate booking.

dstan

Well that explains it - as i_fly_AA noted, you can only use vouchers on AA-marketed flights, including AA codeshares operated by HA. If you booked your interisland flights separately, they are certainly on HA flight numbers, and therefore you were rightly denied the use of the vouchers.

Should the rep you originally spoke with have known this? Absolutely. Although I have to say that the details you've provided thus far don't make it clear exactly what transpired on that phone call. When you say "they" booked you on separate itineraries, are you implying that AA refused to book them on a single itinerary, or that you chose to do so?

At any rate, I think the takehome message is that forewarned is forearmed - there are lots of things that FTers collectively know that individual AA reps sometimes may not know or may be mistaken about. Best to do your research here first, so you'll know what you should expect.