Phone fee when you can't book online?
#46
Join Date: Jan 2003
Location: NYLON - AA EXP 1MM, SPG Gold
Posts: 1,234
You wanted a particular service offered by AA. AA charges a price for that service. The fact that there is no other way to book without paying the fee is irrelevant to a credit card company. The solution is to take your business elsewhere (and if you want to change things - let aa know about it!)
#47
Join Date: Sep 2005
Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS
Posts: 2,620
Needless to say I decided not to do business with this individual. Not only did his character allow him to make this decision, but he went a step further a told me, the customer he had just treated to dinner.
#48
Join Date: Nov 2010
Location: New York
Programs: DL PM, AA Lifetime PL, Marriott Gold, SPG Gold
Posts: 54
#49
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
There are other threads here which talk about things such as "it's just $40, let it go". This is why I feel that consumers should not let companies keep money that should be theirs, and if a company is holding money that is rightfully yours, you should try to get it back. They obviously show no flexibility for us, even if it's 'just $20'.
#50
Join Date: Aug 2000
Location: brooklyn, ny 11201
Posts: 329
Good points all, thanks.
The non-stop was not sold out; aa.com simply would not surface it.
Which banks are levying $10 fees for failed chargebacks/disputes?
Did not know that the DOT had come down on AA for other fees. And complaining seems like a worthwhile idea.
Again, thanks.
The non-stop was not sold out; aa.com simply would not surface it.
Which banks are levying $10 fees for failed chargebacks/disputes?
Did not know that the DOT had come down on AA for other fees. And complaining seems like a worthwhile idea.
Again, thanks.
#51
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Good points all, thanks.
The non-stop was not sold out; aa.com simply would not surface it.
Which banks are levying $10 fees for failed chargebacks/disputes?
Did not know that the DOT had come down on AA for other fees. And complaining seems like a worthwhile idea.
Again, thanks.
The non-stop was not sold out; aa.com simply would not surface it.
Which banks are levying $10 fees for failed chargebacks/disputes?
Did not know that the DOT had come down on AA for other fees. And complaining seems like a worthwhile idea.
Again, thanks.
I'm just very against disputing CC charges that are implicity or explicitly agreed to by both parties. You agreed to the charge in making the booking. Why are you disputing it now? What is your reasoning for the dispute? They delivered what they promised (phone support for completing the reservation). What is lacking here?
#52
Join Date: Dec 2009
Location: DFW
Programs: AA EXP
Posts: 1,590
OP is joking right? Agreed that AA should cancel itin if you pull this nonsense. If you do not want to pay, look for some other way to get there.
#54
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,363
Excellent point. I rarely use the chargeback mechanism unless the charge is really fraudulent or if I believe that I have not received what I paid for and all other resolution avenues have failed. I am a merchant as well as a consumer so I can appreciate both points of view, but a chargeback is clearly not warranted in this case.
#55
Join Date: Mar 2010
Posts: 467
Excellent point. I rarely use the chargeback mechanism unless the charge is really fraudulent or if I believe that I have not received what I paid for and all other resolution avenues have failed. I am a merchant as well as a consumer so I can appreciate both points of view, but a chargeback is clearly not warranted in this case.
This kind of abuse makes it more difficult for those who have actual, legitimate, realistic credit card disputes. disgusting.
#56
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Good points all, thanks.
The non-stop was not sold out; aa.com simply would not surface it.
Which banks are levying $10 fees for failed chargebacks/disputes?
Did not know that the DOT had come down on AA for other fees. And complaining seems like a worthwhile idea.
Again, thanks.
The non-stop was not sold out; aa.com simply would not surface it.
Which banks are levying $10 fees for failed chargebacks/disputes?
Did not know that the DOT had come down on AA for other fees. And complaining seems like a worthwhile idea.
Again, thanks.
If there was something not visible due to an error, that is another story.
If that happened with me, I would NOT call reservations, I would call Web Services. I have found them to be very helpful, especially when I have accidently canceled reservations. Now, I no longer us the reservation listing to cancel, as after you select it, you don't know exactly what is being canceled. I recommend people cancel only when actually viewing the reservation, if they have more than one.
If you call resevations and agree to the fee, you have NO right to cancel it.
#57
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
If it is an itinerary you can't normally book with AA, that is one thing.
If there was something not visible due to an error, that is another story.
If that happened with me, I would NOT call reservations, I would call Web Services. I have found them to be very helpful, especially when I have accidently canceled reservations. Now, I no longer us the reservation listing to cancel, as after you select it, you don't know exactly what is being canceled. I recommend people cancel only when actually viewing the reservation, if they have more than one.
If you call resevations and agree to the fee, you have NO right to cancel it.
If there was something not visible due to an error, that is another story.
If that happened with me, I would NOT call reservations, I would call Web Services. I have found them to be very helpful, especially when I have accidently canceled reservations. Now, I no longer us the reservation listing to cancel, as after you select it, you don't know exactly what is being canceled. I recommend people cancel only when actually viewing the reservation, if they have more than one.
If you call resevations and agree to the fee, you have NO right to cancel it.
PS: Re OP, suppose the conversation went: "Since I have NO other choice but to pay the fee, I am doing so under protest", he might have a stronger case when requesting a chargeback from cc company?
#58
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
"Waiter, I want to order the carpaccio. However, I think that $17 is too high, so I'm paying that price under protest."
I don't think so.
Cheers.
#59
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Not at all. What does protest have to do with this? You are paying for a service. If you don't want to pay for it, don't. If you agree to it, there is no grounds for dispute, despite all the protests in the world.
"Waiter, I want to order the carpaccio. However, I think that $17 is too high, so I'm paying that price under protest."
I don't think so.
Cheers.
"Waiter, I want to order the carpaccio. However, I think that $17 is too high, so I'm paying that price under protest."
I don't think so.
Cheers.
PS: Once I was working without a contract (for several years), the union advised us o sign every payroll check and add the words "under protest".
#60
Join Date: Mar 2008
Posts: 549
To the OP.
Now you know how we feel here in Australia when QF screws us for bookings that can't be made online and we get slugged fees (or points), usually award flights or vouchers that can't be redeemed online.
To make matters worse, QF has known about these issues for years and still doesn't give a rats.
Now you know how we feel here in Australia when QF screws us for bookings that can't be made online and we get slugged fees (or points), usually award flights or vouchers that can't be redeemed online.
To make matters worse, QF has known about these issues for years and still doesn't give a rats.