Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines and US Airways > American Airlines | AAdvantage (Pre-Consolidation)
Sign in using an external account

Thread Tools Search this Thread
Old May 13, 00, 2:48 pm   #1
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 882
AA Exec. Plat. Telephone Line

For the last two weeks, about 50% of the time I call the Exec. Plat. line, the voice recognition software acknowledges my number, but the agent taking the call has to ask again because it didn't come up on the screen. Anyone with similar results?
GB is offline   Reply With Quote
Old May 13, 00, 6:20 pm   #2
Join Date: Feb 2000
Location: Dallas, TX. AA Executive Platinum, Marriott Rewards Platinum, Hilton HHonors Gold VIP, Starwood Platinum Preferred, Avis Preferred Select
Posts: 863
Sorry, can't say I have had that problem. They always seem to know who I am. The only problem is usually when I am on my cellular and have to repeat it a second time (depending on reception).

DrHowser is offline   Reply With Quote


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -6. The time now is 5:25 am.