New Citi® Platinum Select® / AAdvantage® Visa Signature® Card Benefits
Apr 23, 2012, 7:46 am
#196
Join Date: Jan 2007
Posts: 2,905
We flew our first international trip since obtaining this credit card, and upon arriving in Tokyo and trying to use the card for JR train tickets, our card was denied. It was continued to be denied at JR and at locations where we tried to charge more than $100 at a pop during our two weeks in Japan. We called upon return to the U.S. and were told that Citibank was trying to protect us from those inappropriately using our card. What a difference between the fine services offered by American Express and AA's Citibank card. This was the second problem we have had with this card since obtaining it in December and find it useless if we cannot use it to obtain the benefits that one is supposed to obtain.
#1 - Amex also does this routinely. I'm a Cent member, and have had this happen.
#2 - Other banks, aside from Citi also do this routinely, unless you notify them you'll be traveling.
#3 - Get the new chip + pin and you'll minimize the likelihood od this occuring also.
This isn't a problem if you just tell them you'll be traveling.
Chase and Capital One and probably others have the same policy. In fact I've heard of Chase denying all charges. FYI, you could have called Citi from Japan since they will accept a collect call. This should be printed on the back of your card.
Chase and Capital One and probably others have the same policy. In fact I've heard of Chase denying all charges. FYI, you could have called Citi from Japan since they will accept a collect call. This should be printed on the back of your card.
It could also be due to the fact that more and more places in Japan, as with the rest of the world EXCEPT the US, are phasing out the mag-stripe and moving to EMV chip cards. Mag-stripes are ancient 1950s technology by today's standards which is becoming less useful around the world, especially considering that the skimming devices to steal your credit card info can be bought by anyone for less than $100 worth of parts on eBay.
Next time, prepare yourself by getting a card that has the EMV chip feature built in: http://www.flyertalk.com/forum/credi...signature.html
I suggest the Andrews FCU Globetrek Rewards Chip-and-PIN card. $0 annual fee, 1% forex rate, true Chip-and-PIN, and earns rewards.
Next time, prepare yourself by getting a card that has the EMV chip feature built in: http://www.flyertalk.com/forum/credi...signature.html
I suggest the Andrews FCU Globetrek Rewards Chip-and-PIN card. $0 annual fee, 1% forex rate, true Chip-and-PIN, and earns rewards.
Had similar problems with charges refused outside the US from both Amex SPG and Citi Gold AA visa despite my attempts to advise Citi before I left (less so last trip with Citi MC World Elite). I travel outside the US fairly regularly and it seems the new fraud systems mean I have to spend a lot more time convincing the credit card people that it's really me. I will note with Citi that after some fairly egregious issues (refuse charges, call, refuse charges again) they will compensate with miles.
Apr 24, 2012, 9:54 pm
#197
Join Date: Aug 2005
Location: RDU
Posts: 389
For those interested, the AAdvantage VISA Signature is now available in chip-and-signature format. I couldn't do it at application time, but called after I got the card, and a EMV-chipped version showed up in 6 days.
Apr 24, 2012, 10:25 pm
#198
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Can you post a photo to verify so that I can update the list to the EMV cards available in the US spreadsheet that I maintain on the credit card forums?
Apr 24, 2012, 11:00 pm
#199
Join Date: Nov 2011
Posts: 201
Free checked bag on award ticket for Citi AAdvantage Card holders?
Hey guys,
I guess the title says it all!
I plan on booking an short haul domestic award ticket on AA by using avios. As a holder of Citi Aadvantage credit card will I be eligible for a free checked bag or does that apply only to non award tickets?
Ive also heard that using Avios for AA award tickets used to entitle you to free checked bags but I don't think that works anymore.l.
Thanks in advance for any answers.
I guess the title says it all!
I plan on booking an short haul domestic award ticket on AA by using avios. As a holder of Citi Aadvantage credit card will I be eligible for a free checked bag or does that apply only to non award tickets?
Ive also heard that using Avios for AA award tickets used to entitle you to free checked bags but I don't think that works anymore.l.
Thanks in advance for any answers.
Apr 25, 2012, 3:17 pm
#200
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
Existing thread on these benefits:
http://www.flyertalk.com/forum/ameri...-benefits.html
Search for "Avios" within that thread, and you'll find the (complex) answer (it's not a simple yes or no!).
http://www.flyertalk.com/forum/ameri...-benefits.html
Search for "Avios" within that thread, and you'll find the (complex) answer (it's not a simple yes or no!).
Apr 25, 2012, 4:48 pm
#201
Join Date: Aug 2011
Location: MCO- AA EXP-GOLD 4 life
Programs: 2MM by 2013 AA
Posts: 76
New Citi® Platinum Select® / AAdvantage® Visa Signature® Card Benefits
I have 2 RTW Tickets that I purchased with miles, on march 31st any way to get that 10% back I have had the card for at least 5 years and I just received a email stating that I have all those benefits.
Also have the citi executive card.
Also have the citi executive card.
Apr 25, 2012, 8:21 pm
#202
Join Date: Aug 2005
Location: RDU
Posts: 389
Can you post a photo to verify so that I can update the list to the EMV cards available in the US spreadsheet that I maintain on the credit card forums?
Per the enclosure, it appears to be chip-and-signature style:
Apr 26, 2012, 12:30 am
#204
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Anyway, thanks, I'll reference your post to the spreadsheet that AA VISA can be obtained with an EMV chip so that others may have better luck.
Apr 27, 2012, 9:26 am
#205
Join Date: Mar 2003
Location: Southern California
Programs: AA EXP - 6 MM | Amex Platinum | Hyatt Globalist | Hilton Diamond | IHG Spire Elite | Bonvoy Plat.
Posts: 765
FYI... I called Citibank as I have the Platinum Visa Signature and they told me the EMV wasn't available.
I called back and talked to another agent and they said it was so if you talk to someone that says it isn't then call back.
I called back and talked to another agent and they said it was so if you talk to someone that says it isn't then call back.
Last edited by saint; Apr 27, 2012 at 9:41 am
May 3, 2012, 10:21 am
#206
Join Date: May 2012
Posts: 3
I am still hoping and wishing that the rep and his supervisor are incorrect. 
Do you have a name of a Citibank person who says otherwise? i'd like to reference that in my next email to them. Thanks for your infom
May 3, 2012, 10:25 am
#207
Join Date: May 2012
Posts: 3
Citibank told me that my reservation not only had to be linked to my aadvantage number, but had to be paid for using my citibank aadvantage card, and that since I used another credit card, i would not be eligible for the free bag check, nor any of the other travel benefits. Has anyone already traveled with this offer, and gotten the free checked bag, with a flight paid for by a non-citibank aadvantage credit card? thanks!
May 3, 2012, 11:28 am
#208
Join Date: Oct 2011
Location: New York, NY
Programs: AA EXP, SPG Gold, Hyatt Plat, IHG Plat, Hilton Gold, Marriott Silver
Posts: 125
"Great question! Currently, it's only available on our Mastercard products. I'd be happy to go over options with you."
May 3, 2012, 11:52 am
#209
Join Date: Jun 2011
Location: varies
Programs: AA Plat; Marriott Plat, HH Diamond, BestW Plat
Posts: 202
Haha, that's pretty rich, given the scan of the chipped Visa card right on this page! Citi.... right hand, left hand.... no clue!
May 3, 2012, 12:01 pm
#210
Join Date: Oct 2011
Location: New York, NY
Programs: AA EXP, SPG Gold, Hyatt Plat, IHG Plat, Hilton Gold, Marriott Silver
Posts: 125
EDIT: Citi just called me again, and I should have the card with EMV chip in 5 business days. The person I talked to said they just started offering the EMV chip for this card 2 weeks ago. Apparently nobody at Citibank got the memo.
Last edited by hm500; May 3, 2012 at 12:50 pm