AA Website has decided my passport number is invalid

 
Old Nov 14, 2011, 4:25 am
  #1  
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AA Website has decided my passport number is invalid

Wondering if anyone else is having this issue? US passport, trip originating LHR. When I try to enter my passport number, AA.com keeps telling me "Please enter a valid Passport number". This is not a new passport (about 3 years old) and I've used it plenty of times before through AA.com.

Has anyone else had similar issues recently? Any resolution?
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Old Nov 14, 2011, 7:00 am
  #2  
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Originally Posted by jabrams72
Wondering if anyone else is having this issue? US passport, trip originating LHR. When I try to enter my passport number, AA.com keeps telling me "Please enter a valid Passport number". This is not a new passport (about 3 years old) and I've used it plenty of times before through AA.com.

Has anyone else had similar issues recently? Any resolution?
Use a TA?
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Old Nov 14, 2011, 7:20 am
  #3  
 
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Only time this has happened to me is when I have entered my passport number wrong. I've been using my passport for six years and a few weeks ago went to put the number in for online check-in and I swore I was putting it in right. Well, turns out my brain wasn't working correctly that day and I had transposed a couple numbers. So I'd say triple check you're inputting it right. Otherwise, maybe call AA and have them put it in?
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Old Nov 14, 2011, 7:29 am
  #4  
brp
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Wish we had a thread for problems and glitches with AA.com so folks wouldn't have to start new threads for each problem. Oh wait, we do

http://www.flyertalk.com/forum/ameri...solidated.html

(Search term {"aa.com"})

Cheers.
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