Flight change: nonstop to layover?!
#1
Original Poster
Join Date: Feb 2007
Location: Southeastern WI
Programs: UA Gold, HHonors Diamond
Posts: 590
Flight change: nonstop to layover?!
So my wife & I were booked nonstop from ORD to CUN in November, paid more for the tickets to have the non-stop.
Today, I receive a call (automated message saying my itinerary has changed). I am used to this all the time on UA.... figure the times changed. Oh no, my nonstop ORD to CUN on 11/11 is now a layover in DFW. There are apparently no nonstops on the schedule for that day anymore. As of now, our return is still showing nonstop.
I am blown away AA would get rid of all the nonstops, my bigger concern, what if one is added back into the schedule later, will I be able to get back to nonstop?
I'm a AA Platinum, haven't run into this before. Any suggestions before I call to complain (not that much can happen, if nothing is on the schedule.)
Today, I receive a call (automated message saying my itinerary has changed). I am used to this all the time on UA.... figure the times changed. Oh no, my nonstop ORD to CUN on 11/11 is now a layover in DFW. There are apparently no nonstops on the schedule for that day anymore. As of now, our return is still showing nonstop.
I am blown away AA would get rid of all the nonstops, my bigger concern, what if one is added back into the schedule later, will I be able to get back to nonstop?
I'm a AA Platinum, haven't run into this before. Any suggestions before I call to complain (not that much can happen, if nothing is on the schedule.)
Last edited by psubill78; Apr 27, 2011 at 7:07 am Reason: messed up flt date.
#2
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
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Posts: 10,855
If it's been pulled from the schedule, there is nothing you can do, other than reschedule your trip due to the schedule change.
#3
Original Poster
Join Date: Feb 2007
Location: Southeastern WI
Programs: UA Gold, HHonors Diamond
Posts: 590
I understand that I can't make them put in a flight that doesn't exist, however, I find it really hard to believe they are cutting nonstop ORD to CUN - and my concern, what if it gets put back in - next month, for example. Am I stuck with layover flights at that point.
Is there any resource I can work on to get my money back so I can go to UA for nonstop?
Is there any resource I can work on to get my money back so I can go to UA for nonstop?
#4
Join Date: Nov 2010
Location: Seattle
Programs: AS MVPG 75K
Posts: 2,574
I understand that I can't make them put in a flight that doesn't exist, however, I find it really hard to believe they are cutting nonstop ORD to CUN - and my concern, what if it gets put back in - next month, for example. Am I stuck with layover flights at that point.
Is there any resource I can work on to get my money back so I can go to UA for nonstop?
Is there any resource I can work on to get my money back so I can go to UA for nonstop?
#6
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Save a copy of your original itinerary/ticket showing you booked on the nonstop. If the nonstop were to come back, give AA a call and explain the situation, hopefully they'd put you back.
#7
Original Poster
Join Date: Feb 2007
Location: Southeastern WI
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Posts: 590
This sucks.... I'm going to wait for them to put the nonstop back in. I've always found AA's caribbean service pretty good, I really hope they don't mess that up.
#8
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#9
Join Date: Feb 2007
Location: Midwest
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For future reference, I would really appreciate a link to the documentation of the right to refund if that's handy. (If not, many of us will be searching, I'm sure.) Thanks!
#10
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
You are flying in the fall, when AA heavily reduces Caribbean flying between Labor Day and Thanksgiving. Not only does demand literally collapse during this period, but it gives AA slack in the fleet to put planes into heavy maintenance checks.
#11
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Had the same experience on a different route a while back. (A really common occurrence out of STL these last few years.)
For future reference, I would really appreciate a link to the documentation of the right to refund if that's handy. (If not, many of us will be searching, I'm sure.) Thanks!
For future reference, I would really appreciate a link to the documentation of the right to refund if that's handy. (If not, many of us will be searching, I'm sure.) Thanks!
http://airconsumer.dot.gov/rules/20010925.htm
#12
Suspended
Join Date: Jul 2003
Posts: 4,861
So my wife & I were booked nonstop from ORD to CUN in November, paid more for the tickets to have the non-stop.
Today, I receive a call (automated message saying my itinerary has changed). ... Oh no, my nonstop ORD to CUN on 11/18 is now a layover in DFW. There are apparently no nonstops on the schedule for that day anymore.
Today, I receive a call (automated message saying my itinerary has changed). ... Oh no, my nonstop ORD to CUN on 11/18 is now a layover in DFW. There are apparently no nonstops on the schedule for that day anymore.
Last edited by Austinrunner; Apr 27, 2011 at 3:29 am
#13
Original Poster
Join Date: Feb 2007
Location: Southeastern WI
Programs: UA Gold, HHonors Diamond
Posts: 590
445 was the flight we were actually on. It's no longer running on 11/11 (or 11/4 for that matter).
Sorry for the confusion.
#14
Join Date: Mar 2006
Location: Hotlanta.
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Posts: 4,602
I'm not too surprised by the cutback... ever since the travel warning, Mexico tourism is waaaayyyyy down. I was in COZ during Spring Break time and not only was my plane 1/3 full, the hotel was like a ghost town.
#15
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Location: Southeastern WI
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Posts: 590
I'm hoping it's empty. More drinks for me... LOL