AA OAK pullout & AAward ticket change
#1
Original Poster
Join Date: Aug 2007
Programs: AA EXP, HH Gold, SPG Gold, Marriott Gold
Posts: 3,017
AA OAK pullout & AAward ticket change
I booked my mother an F AAward ticket from OAK-DFW-OAK for later in May but now we need to change the dates to mid-September (long story).
I called to change the dates, which should be fee-free for an AAward ticket and they're insisting that I should have to pay the $100 fee due to the ticket changing from OAK to SFO.
I countered that, since the change I'm making is to the dates only and is fee-free, I should not be charged the fee for an airport change that is not in my control--I would prefer OAK as it's closer for her.
The AAgent said that, since the pullout from OAK wouldn't be a factor at all if I didn't want to change the dates, the airport change IS within my control and I should be assessed the fee. Although she was willing to try to work a deal where they would only charge $50.
So, what is your opinion? Am I seeing this from the wrong angle?
I called to change the dates, which should be fee-free for an AAward ticket and they're insisting that I should have to pay the $100 fee due to the ticket changing from OAK to SFO.
I countered that, since the change I'm making is to the dates only and is fee-free, I should not be charged the fee for an airport change that is not in my control--I would prefer OAK as it's closer for her.
The AAgent said that, since the pullout from OAK wouldn't be a factor at all if I didn't want to change the dates, the airport change IS within my control and I should be assessed the fee. Although she was willing to try to work a deal where they would only charge $50.
So, what is your opinion? Am I seeing this from the wrong angle?
#2
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
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#3
Original Poster
Join Date: Aug 2007
Programs: AA EXP, HH Gold, SPG Gold, Marriott Gold
Posts: 3,017
If I'm allowed to change dates on an AAward ticket for free, but I now have to both increase her travel time to/from the airport considerably and pay a fee to do so, I don't find that to be very accommodating, personally.
EDIT: BTW, I'm not arguing with you. It's the counters to my statements that will help me see this from anbother side.
Last edited by oneant; May 7, 2008 at 1:00 pm
#4
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
You could say that SFO and OAK are co-terminals...don't know if this would work though.
I motion that co-terminal policies to be added to the AA wiki (award and stand-bys at co-terminals ok or not, which airports are co-terminals, etc.)
I motion that co-terminal policies to be added to the AA wiki (award and stand-bys at co-terminals ok or not, which airports are co-terminals, etc.)
#5
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
You could also make a reasonable case that they should fly her from OAK to somewhere (SNA, PDX, SEA, etc.) on AS, connecting to an AA flight to DFW. Note that just because something makes sense doesn't necessarily make it AA's official rule.
#6
Join Date: Mar 2008
Location: AUS TUS
Programs: AA PLT, UA GLD
Posts: 993
how come changing airport is YOUR control? if it were within control, you should be granted booking OAK flight.