ARCHIVE: AA schedule changes - free flight change / cancelation / refund
#46
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
#47
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
It seems to me that AA allowing every elite, or even EXP, change their flights everytime there was an equipment change would be a bit too much. And there is no guarantee that when you get to the airport your 763 won't be swapped for a 757.
#48
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
This happened to me yesterday (5/11) on a DCA-JFK-SFO, where the JFK-SFO had a 757L substituted in place of a fairly full 767-300. So, one call to EXP and no luck in getting anything that was UPG confirmable much less possible. Went to DCA and the GA offered me DCA-BOS-SFO, still a 757 (older version) but confirmed in FC. OK it's just better "coach" seating and a meal.
I probably missed out on a good bump op, as the seating map (the day before,) showed the 763 almost full especially in FC (with some FC seats showing available,) but was more interested in getting back to SF, than playing, especially on a full 757 in coach. And when rebooked, showed as "A" class on the BOS-SFO, which somehow got me into the BOS AC for free. Posted as Y class with only some additional EQP bonus, no EQM bonus.
I did notice that BOS-CDG was cancelled and it seems the volcano is stranding some 767's in Europe, which might explain the equipment downgrades.
I probably missed out on a good bump op, as the seating map (the day before,) showed the 763 almost full especially in FC (with some FC seats showing available,) but was more interested in getting back to SF, than playing, especially on a full 757 in coach. And when rebooked, showed as "A" class on the BOS-SFO, which somehow got me into the BOS AC for free. Posted as Y class with only some additional EQP bonus, no EQM bonus.
I did notice that BOS-CDG was cancelled and it seems the volcano is stranding some 767's in Europe, which might explain the equipment downgrades.
#49
Join Date: Nov 2009
Programs: AA EXP - 2MM +, CO, US, UA,SPG, Hertz Presidents Club
Posts: 233
I would keep calling the exp desk and nicely plead your case. If you purchased a tkt up front, or used miles/evip to upgrade at the time of making your reservation, an argument can be made that you purchased a specific product that they've marketed. Ask them to reaccommodate you. While they don't have to, you might just find the right aagent.
#50
Join Date: Feb 2009
Location: Northern UK
Programs: None since COVID - yet!
Posts: 330
This happened to me yesterday (5/11) on a DCA-JFK-SFO, where the JFK-SFO had a 757L substituted in place of a fairly full 767-300. So, one call to EXP and no luck in getting anything that was UPG confirmable much less possible. Went to DCA and the GA offered me DCA-BOS-SFO, still a 757 (older version) but confirmed in FC. OK it's just better "coach" seating and a meal.
I probably missed out on a good bump op, as the seating map (the day before,) showed the 763 almost full especially in FC (with some FC seats showing available,) but was more interested in getting back to SF, than playing, especially on a full 757 in coach. And when rebooked, showed as "A" class on the BOS-SFO, which somehow got me into the BOS AC for free. Posted as Y class with only some additional EQP bonus, no EQM bonus.
I did notice that BOS-CDG was cancelled and it seems the volcano is stranding some 767's in Europe, which might explain the equipment downgrades.
I probably missed out on a good bump op, as the seating map (the day before,) showed the 763 almost full especially in FC (with some FC seats showing available,) but was more interested in getting back to SF, than playing, especially on a full 757 in coach. And when rebooked, showed as "A" class on the BOS-SFO, which somehow got me into the BOS AC for free. Posted as Y class with only some additional EQP bonus, no EQM bonus.
I did notice that BOS-CDG was cancelled and it seems the volcano is stranding some 767's in Europe, which might explain the equipment downgrades.
I just wish they would keep 54/55 as a 763, then I might start flying it again.
#51
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
If you purchased a tkt up front, or used miles/evip to upgrade at the time of making your reservation, an argument can be made that you purchased a specific product that they've marketed. (emphasis added) Ask them to reaccommodate you. While they don't have to, you might just find the right aagent.
But you are correct when you finally conclude "they don't have to." Add to that, they're not likely to, IMO. If I was in that situation, I wouldn't keep calling for something like that. Remember, the OP's routing and schedule hasn't changed, so why should they allow a free change on a ticket when it's not allowed by the fare rules?
#52
Join Date: Aug 2008
Location: HND
Programs: AA EXP, UA 1K
Posts: 1,230
You could always tell them that you have a medically-documented fear of confined spaces and can't fly on a narrowbody See how that works!
#53
Join Date: Aug 2004
Posts: 563
Considering the debacle that persisted for years with the 777 first-class suites and coffins, with last-minute swaps, I wouldn't expect much from AA on this. If they didn't care that people who paid $10K + for a first-class seat got switched to coffin-style seating I can't imagine they're going to buy the 757/767 argument. Although I agree that switch sucks.
#54
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
I would keep calling the exp desk and nicely plead your case. If you purchased a tkt up front, or used miles/evip to upgrade at the time of making your reservation, an argument can be made that you purchased a specific product that they've marketed. Ask them to reaccommodate you. While they don't have to, you might just find the right aagent.
#55
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Well, I've tried telling them I have a medically documented fear of coach; the Geneva Accords actually forbid stress positions, and the 31" pitch and limited recline are likely causes of muscle spasms and DVT. All I can say is AA obviously have no clue why I fly.
#56
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
Aren't there a lot of equipment changes happening now due to the ash cloud mess? AA, and other carriers too, have to switch to longer range a/c on days that the ash cloud forces much longer routing. I'm sure the effects of the a/c and crew changes ripple all across the AA network.
#57
Join Date: Apr 2004
Location: NY
Programs: AA Plat 1MM, IC RA, HH Gold
Posts: 2,791
By the OPs logic, AA is due recourse from me when they changed from a 757 to a 763 twice - once on an LAX-BOS which got me row 17 and HNL-SFO which got me into F when the 757 was full up front.
As for recent volcanic ash related equipment swaps, I noticed yesterday that the JFK-BRU flight was switched to a 763.
As for recent volcanic ash related equipment swaps, I noticed yesterday that the JFK-BRU flight was switched to a 763.
#58
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
#60
Join Date: Sep 2002
Location: ORD
Posts: 29
Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....