MCE Purchased Seat Reassigned to Non-Existent Wheelchair Passenger
Sep 10, 2013, 3:40 pm
#31
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Sep 10, 2013, 4:03 pm
#32
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Actually it says "flight and seat change" among other, irrelevant, situations.
I think that, as a matter of good business policy, if AA is going to charge a fee for a specific seat assignment (and the fee is only levied upon selecting the specific seat), then the fee should be refunded if the passenger is moved out of that seat by AA. If they want to market MCE as a separate class, where seat assignments within the class of service are not guaranteed, then they can do that. They shouldn't be able to have their cake and eat it too.
I think that, as a matter of good business policy, if AA is going to charge a fee for a specific seat assignment (and the fee is only levied upon selecting the specific seat), then the fee should be refunded if the passenger is moved out of that seat by AA. If they want to market MCE as a separate class, where seat assignments within the class of service are not guaranteed, then they can do that. They shouldn't be able to have their cake and eat it too.
The airlines need to understand that we all place different values on different seats. Example: I would not pay $18 for a middle MCE.
Did I mention that I did not sit in 8A (my reassigned seat)? When the door closed I moved to 8F. 8E was not occupied.
I traveled LBB-DFW-ATL-MCO today (DL on the last 2 legs. Yes, I got the UG). Lots of time to think about the customer service implications. I can see that accommodating a wheelchair passenger in 9D (and his companions in 9EF), might cause a "cascade of changes." I am pretty sure the guy in 8D (the seat I choose and paid for), said he came from 13, but he could have said a different row. The point is when a customer doesn't get what he purchased and it would cost NOTHING for the business to make it right/better they need to do it.
Sep 10, 2013, 4:23 pm
#33
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Originally Posted by captiveguru
The point is when a customer doesn't get what he purchased and it would cost NOTHING for the business to make it right/better they need to do it.
Sep 10, 2013, 4:29 pm
#34
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Sep 10, 2013, 4:32 pm
#35
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The OP claimed in the request for a refund that he was due it due to not receiving the product; the MCE product was received, just that it was about 35" further to the port side of the aeroplane
Sep 10, 2013, 4:36 pm
#36
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You are correct that MCE was paid for and received. That said, if the OP was moved for no reason, it wouldn't hurt AA much to reimburse the $18. Again, can vs should.
Sep 10, 2013, 5:22 pm
#37
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Where did you wind up sitting? Were you in another MCE seat or were you bumped to regular coach.
According to this: http://www.aa.com/i18n/fragments/mer...ExtraTerms.jsp
Seems to indicate that you are entitled to a refund in both cases.
The page also indicates that a refund can be requested by visiting www.aa.com/refund.
According to this: http://www.aa.com/i18n/fragments/mer...ExtraTerms.jsp
Seems to indicate that you are entitled to a refund in both cases.
The page also indicates that a refund can be requested by visiting www.aa.com/refund.
American Airlines reserves the right to move any customer who has purchased a Preferred Seat or Main Cabin Extra from any seat for operational or security reasons. This includes customers who do not meet exit row eligibility requirements. The customer may request a refund of the Preferred Seat at aa.com/refunds
Sep 10, 2013, 5:35 pm
#38
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I'm confused about the "unlimited legroom"?
Sep 10, 2013, 5:47 pm
#39
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8D lines up with the aisle in FC. There is really no seat in front of you. Since others are being technical... The leg room is not, technically, "unlimited. The cockpit door is about 30 feet from your seat. Many do not like this seat because you get hit by those boarding after you.
Sep 10, 2013, 5:51 pm
#40
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The no-cost, customer-sensitive solution was to offer me a seat in First. Again, there were at least 5 empty seats.
Since AA did not offer me a product that was equal to or better than the product I purchased I would like my $18 back. Antarius is correct; lost revenue due to not providing the product paid for.
Since AA did not offer me a product that was equal to or better than the product I purchased I would like my $18 back. Antarius is correct; lost revenue due to not providing the product paid for.
Sep 10, 2013, 5:58 pm
#41
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The no-cost, customer-sensitive solution was to offer me a seat in First. Again, there were at least 5 empty seats.
Since AA did not offer me a product that was equal to or better than the product I purchased I would like my $18 back. Antarius is correct; lost revenue due to not providing the product paid for.
Since AA did not offer me a product that was equal to or better than the product I purchased I would like my $18 back. Antarius is correct; lost revenue due to not providing the product paid for.
If they did need to reassign a passenger and there was no seat in the same cabin available, then I can understand upgrading vs downgrading, but not when there is availability in the paid for cabin
You DID receive the product you paid for. MCE is not seat 8D but all the seats in the MCE section of the aeroplane
Seat assignments are not guaranteed
Sep 10, 2013, 6:06 pm
#42
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Sep 10, 2013, 6:21 pm
#43
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8D lines up with the aisle in FC. There is really no seat in front of you. Since others are being technical... The leg room is not, technically, "unlimited. The cockpit door is about 30 feet from your seat. Many do not like this seat because you get hit by those boarding after you.
Sep 10, 2013, 6:25 pm
#44
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OP might be more successful in getting some miles for the inconvenience rather than a check for the fee.
Sep 10, 2013, 6:49 pm
#45
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seriously, you invested that much time and effort for a flight of less than an hour (scheduled as 1:05) ? I did DFW-LBB today, and I'm returning LBB-DFW tomorrow. Even on the EMB 145, the FA only had time to do ice water instead of regular bevs.