ARCHIVE: Concierge Key AA Premium Service
Aug 17, 2008, 5:02 pm
#136
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
My husband and I just had an interesting experience. He is platinum and we were flying business to LHR. We were in our seats waiting for the rest of the plane to board. A man in a suit came up to use and said a name that was not ours. We corrected him and he introduced himself as a concierge and apologized for not escorting us to the plane. I guss they will come looking for you if they don't escort you. It was really strange, because we were the only people he spoke to.
Last edited by CloudCoder; Aug 17, 2008 at 5:21 pm Reason: correct typo
Aug 17, 2008, 5:09 pm
#137
Suspended
Join Date: Jun 2008
Location: NYC
Programs: AA PLT
Posts: 1,615
Deleted.
Last edited by Gandhi90s; Aug 17, 2008 at 5:10 pm Reason: Didn't read the full post
Feb 19, 2009, 2:14 pm
#138
Join Date: Oct 2008
Posts: 177
So when you log on AA.com and when you print your BP it would say "Executive Platinum" or conciergeKey?
Feb 19, 2009, 2:49 pm
#139
Join Date: Mar 2006
Location: Toronto Canada
Posts: 141
boarding passes say EXP, not concierge key.
however they know you are concierge key.. is in the computer somewhere.. (in lounges, counter, etc)
not sure if flight attendants know in advance but whoever escort you to the plane they tell them you are concierge key.
however they know you are concierge key.. is in the computer somewhere.. (in lounges, counter, etc)
not sure if flight attendants know in advance but whoever escort you to the plane they tell them you are concierge key.
Feb 19, 2009, 2:52 pm
#140
Join Date: Jan 2006
Location: lax
Posts: 3,886
If the FAs receive the proper paperwork, then they will know in advance.
Feb 25, 2009, 12:03 am
#141
Join Date: Nov 2007
Location: SNA
Programs: AAdvantage - Executive Platinum (2MM), Marriott Silver
Posts: 65
Speaking of Concierge Key, I was scheduled to fly NRT->LAX today and apparently due to the LAX->NRT (AA169) flight leaving much later than usual (or so I heard) the outbound flight was cancelled. What was interesting was that I received an e-mail from the Concierge Key desk (?) to inform me about the cancellation and that I was booked on to another flight (NRT->DFW in this case). Does this make me special or is it just a tease?
Feb 25, 2009, 6:21 am
#142
Join Date: Mar 2006
Location: Toronto Canada
Posts: 141
I realized I was Concierge Key when once I arrived to the airport in PTY a lady escorted me from check in to the gate, had all my paperwork ready (custom forms, etc) and she told me about this new service. I received the CK card and a letter much later than that. If you received an email from Concierge Key desk I believe you are concierge key, or some kind of error. Concierge key agents are also Admirals Club employees (maybe the email was sent from and admirals club- that is also CK agent).
Speaking of Concierge Key, I was scheduled to fly NRT->LAX today and apparently due to the LAX->NRT (AA169) flight leaving much later than usual (or so I heard) the outbound flight was cancelled. What was interesting was that I received an e-mail from the Concierge Key desk (?) to inform me about the cancellation and that I was booked on to another flight (NRT->DFW in this case). Does this make me special or is it just a tease?
Feb 25, 2009, 5:28 pm
#143
Join Date: Nov 2007
Location: SNA
Programs: AAdvantage - Executive Platinum (2MM), Marriott Silver
Posts: 65
Yeah that is entirely possible. But just for anyone's amusement, the e-mail was sent from this address:
[email protected] (Concierge Key, NRT)
The mail was short. Information on cancellation and an apology. The signature at the end had this:
Premium Services
Narita Int’l Airport, Japan
American Airlines
Based on what I know about Concierge Key on this thread, I honestly feel that there is no way I'd be part of that group. Though I fly a reasonable amount, (last year I posted 214,000+ QM though at least 30,000 was from the QM doubling promotion) most of the tickets that are booked are usually the cheap seats and I -always- use upgrades to fly First domestically and Business internationally. Not so useful to AA IMO.
[email protected] (Concierge Key, NRT)
The mail was short. Information on cancellation and an apology. The signature at the end had this:
Premium Services
Narita Int’l Airport, Japan
American Airlines
Based on what I know about Concierge Key on this thread, I honestly feel that there is no way I'd be part of that group. Though I fly a reasonable amount, (last year I posted 214,000+ QM though at least 30,000 was from the QM doubling promotion) most of the tickets that are booked are usually the cheap seats and I -always- use upgrades to fly First domestically and Business internationally. Not so useful to AA IMO.
Feb 25, 2009, 6:43 pm
#144
Join Date: Dec 2006
Posts: 737
Yeah that is entirely possible. But just for anyone's amusement, the e-mail was sent from this address:
[email protected] (Concierge Key, NRT)
The mail was short. Information on cancellation and an apology. The signature at the end had this:
Premium Services
Narita Int’l Airport, Japan
American Airlines
Based on what I know about Concierge Key on this thread, I honestly feel that there is no way I'd be part of that group. Though I fly a reasonable amount, (last year I posted 214,000+ QM though at least 30,000 was from the QM doubling promotion) most of the tickets that are booked are usually the cheap seats and I -always- use upgrades to fly First domestically and Business internationally. Not so useful to AA IMO.
[email protected] (Concierge Key, NRT)
The mail was short. Information on cancellation and an apology. The signature at the end had this:
Premium Services
Narita Int’l Airport, Japan
American Airlines
Based on what I know about Concierge Key on this thread, I honestly feel that there is no way I'd be part of that group. Though I fly a reasonable amount, (last year I posted 214,000+ QM though at least 30,000 was from the QM doubling promotion) most of the tickets that are booked are usually the cheap seats and I -always- use upgrades to fly First domestically and Business internationally. Not so useful to AA IMO.
Feb 25, 2009, 7:32 pm
#145
Join Date: Oct 2003
Location: TX
Posts: 2,734
Tonight, at the A terminal AC two of the AAngels had ConciergeKey on their name tag. Just an observation.
Feb 25, 2009, 8:16 pm
#146
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,526
Feb 25, 2009, 8:19 pm
#147
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,302
Or husband and wife?
Feb 25, 2009, 10:41 pm
#148
Join Date: Jan 2007
Posts: 2,905
The mail was short. Information on cancellation and an apology. The signature at the end had this:
Premium Services
Narita Int’l Airport, Japan
American Airlines
Based on what I know about Concierge Key on this thread, I honestly feel that there is no way I'd be part of that group.
Feb 26, 2009, 5:45 am
#149
Join Date: Nov 2007
Location: SNA
Programs: AAdvantage - Executive Platinum (2MM), Marriott Silver
Posts: 65
Ah I see. Oh well, it was amusing to consider the possibility even if for a brief moment. Hahaha.
