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Old Aug 27, 15, 1:21 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Award Change for date, time, routing, co-terminal, cost, etc. all changes
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Last edit by: JDiver
Award Changes Questions
for carrier, co-terminal, date, destination, dropping a segment, origin, routing,
AAnytime <-> MileSAAver and other changes

Please feel free to add to or correct the information herein.

Award changes, ordinary

As long as origins and destinations remain the same, change / award redeposit fees may be waived for awards under certain circumstances when date, connection, routing or carrier changes are made - as long as you do not try to change between one world partner awards and non-oneworld partners. See TravelingBetter.com here.

Awards made on AA or / and other oneworld carriers will allow changes mentioned above without requiring redeposit fees. Instances of dropping an origin segment can be allowed.

If the change made is an increase of miles to another cabin class, fees are not normally charged (but some government required fees such as UK Air Passenger Duty, airport passenger facility fees, etc. may change).

If the award is AA and oneworld, changes may be made as long as the main / governing carrier makes an unconstructed fare on the award routing and the governing fare's carrier is not changed to one not offering such a fare.

Changes made to bring travel to under 21 days from award issue will incur close-in booking fees of $75.

If the award includes non-oneworld partners such as AS, FJ or TN, or a oneworld carrier award is changed to include a non-oneworld carrier, fees will be incurred.

If Maximum Permitted Miles (usually 125% of the most direct routing) for an award are exceeded, two awards may be charged.

Changes that require different award type -

Changes to the itinerary which involve different AAdvantage award(s) than originally ticketed require a reinstatement of the original award ticket, payment of the applicable award reinstatement charge (see below), and a new award ticket issued (waived for AAdvantage Executive Platinum members using miles from their account).

Changes to your outbound travel date, resulting in a departure within 21 days -

A $75 USD award processing charge will apply for a confirmed change to the date on an AAdvantage MileSAAver and AAnytime award ticket if the change results in a new outbound travel date that is within 21 days of the original booking date (waived for AAdvantage Executive Platinum, Platinum and Gold members using miles from their account).

Contact AAdvantage Reservations to change your itinerary, pay the applicable charge and have your ticket reissued prior to travel.

Canceling Awards / Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)

Please see: FAQ: Cancel award ticket / cancellation (time frame, taxes, etc.) (merged threads)







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Old Oct 10, 12, 9:49 am   #1
 
Join Date: Aug 2006
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Award Change for date, time, routing, co-terminal, cost, etc. all changes

Booked a RT using AA award miles from JFK to Manila several months ago. Outbound using air partner: JAL, from JFK to Narita then onward to Manila (arrival at late night).

Recently found a better schedule on CX that departs JFK earlier that will get me into Manila early afternoon instead of at night. CX requires a transfer in HK then onward to Manila.

No date change for departure date, No change in departure city (JFK) or arrival city (Manila).

Only change was with AA air partner (CX and JAL) and changing planes in HK rather than Narita.

Was told last nite when trying to make the changes that AA now charges a change in tix fee for using a different air partner. I told her never heard of this policy. She was very insistent on the phone. I thanked her and hung up. Called again 10min later and another rep. told me the same thing.

Note: I made changes before using different AA air partners in the past to change not only air partners but different dates of travel. In the past, as long as the original departure city and arrival city were same then no fees for any changes.

Guess they must've changed the award tix policy.

Last edited by JDiver; Jul 27, 15 at 8:55 pm. Reason: Restore original post title
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Old Oct 10, 12, 10:42 am   #2
 
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How much was the fee?
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Old Oct 10, 12, 10:50 am   #3
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I would call a third time. If you get the same response, ask when this change fee was implemented. The policy had been: no change fee when changing carriers when only oneworld carriers are involved (excluding Explorer awards, which do not permit carrier or routing changes at all).

With a search, you should be able to find sukn's post from a year or so ago which contains the policy and the file reference number that would enable an AA agent to locate the policy.
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Old Oct 10, 12, 11:02 am   #4
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There do not seem to be any new change fees noted on aa.com:

http://www.aa.com/i18n/AAdvantage/re...servations.jsp
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Old Oct 10, 12, 11:50 am   #5
 
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Award redemption move carriers

Guys

i'm getting conflicting opinion from AA on this. If I have a ticketed reward on AA partner A and want to move it to partner B once a seat becomes available, is that possible without incurring fees? Mileage stays the same, taxes differ by a few $
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Old Oct 10, 12, 12:07 pm   #6
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Quote:
Originally Posted by farrish11 View Post
Doesn't the second paragraph refer to oneworld awards (distance based) rather that All-Airline Awards (O&D based)? http://www.flyerguide.com/wiki/index...Rules_%28AA%29

EDIT: Guv1976 beat me to it and was more accurate
yes, but the op might reference this possible error on the next call to aa...
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Old Oct 10, 12, 12:33 pm   #7
 
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I have two questions which I almost feel silly asking, because I'm guessing the OP has either thought about both of these issues and would have mentioned them if relevant, but:

1. Are any of the intra-Asia flights "operated by" rather than on the metal of the marketing carrier?

2. Did the class of service change for any segment?
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Old Oct 10, 12, 12:50 pm   #8
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Can't the OP argue that the fees in effect at the time the original ticket was issued are what rules should apply now? This sounds a lot like the changes in checked bag fees case, where the DOT mandated that previously purchased tickets go by the old rules.
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Old Oct 10, 12, 1:23 pm   #9
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Quote:
Originally Posted by MSPeconomist View Post
Can't the OP argue that the fees in effect at the time the original ticket was issued are what rules should apply now? This sounds a lot like the changes in checked bag fees case, where the DOT mandated that previously purchased tickets go by the old rules.
I don't think it would work as changes are usually covered by the present-day structure. In the baggage case, folks changed nothing, so it was reasonable to expect that the rules they booked under would still apply. Somewhat less of an argument here.

Cheers.
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Old Oct 10, 12, 3:18 pm   #10
 
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Quote:
Originally Posted by Upgraded! View Post
I have two questions which I almost feel silly asking, because I'm guessing the OP has either thought about both of these issues and would have mentioned them if relevant, but:

1. Are any of the intra-Asia flights "operated by" rather than on the metal of the marketing carrier?

2. Did the class of service change for any segment?


Glad to answer these.
1) operated and flown by the main carrier (JAL and CX only) and not by any of their subsid.

2) No change in class, no change in dates of travel, no change in original departure city or arrival city.
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Old Oct 10, 12, 3:34 pm   #11
 
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I made a CX to QF change over the summer and was hit with a change fee. Didn't really want to play the hang up and call back game because I just received an alert from EF about J seats on the A380 becoming available and didn't want someone else to grab them. Now waiting for F to open up.
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Old Oct 10, 12, 4:25 pm   #12
 
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Quote:
Originally Posted by sharka View Post
Glad to answer these.
1) operated and flown by the main carrier (JAL and CX only) and not by any of their subsid.

2) No change in class, no change in dates of travel, no change in original departure city or arrival city.
Thanks, sort of what I figured... Final question for you: Were all JL and CX flights being booked with the operating carrier's flight number, or were any being booked as an AA codeshare? If any were an AA codeshare, I wonder whether that changes the award type from an AA award to a OW partner award? I do not know one way or the other for sure, but am guessing someone here could give a definitive answer.
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Old Oct 10, 12, 4:34 pm   #13
 
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Quote:
Originally Posted by Upgraded! View Post
Thanks, sort of what I figured... Final question for you: Were all JL and CX flights being booked with the operating carrier's flight number, or were any being booked as an AA codeshare? If any were an AA codeshare, I wonder whether that changes the award type from an AA award to a OW partner award? I do not know one way or the other for sure, but am guessing someone here could give a definitive answer.
FYI, with very rare exceptions, award tickets are always booked as operating flight numbers, and not codeshare flight numbers.
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Old Oct 10, 12, 4:36 pm   #14
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Quote:
Originally Posted by Upgraded!
Quote:
Originally Posted by sharka View Post
Glad to answer these.
1) operated and flown by the main carrier (JAL and CX only) and not by any of their subsid.

2) No change in class, no change in dates of travel, no change in original departure city or arrival city.
Thanks, sort of what I figured... Final question for you: Were all JL and CX flights being booked with the operating carrier's flight number, or were any being booked as an AA codeshare? If any were an AA codeshare, I wonder whether that changes the award type from an AA award to a OW partner award? I do not know one way or the other for sure, but am guessing someone here could give a definitive answer.
An AA codeshare cannot be booked (as a codeshare) on an award ticket; the flight can only be booked under the operating carrier's flight number.
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Old Oct 10, 12, 4:39 pm   #15
 
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Quote:
Originally Posted by ckpeter View Post
FYI, with very rare exceptions, award tickets are always booked as operating flight numbers, and not codeshare flight numbers.
Thanks for clarifying. Would the rare exceptions include times when you have a flight with a OW partner's flight number but the actual operating carrier is not a OW member nor an AA partner? For example, you want to book LAX-NRT-XYZ and NRT-XYZ is a JL flight number but operated by ##, with whom AA has no partnership? Or would such an itinerary not be bookable with AA miles?
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