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Old Feb 18, 15, 5:43 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: AAdvantage E-Shopping / Cartera Questions / Discussion / Vendors (consolidated)
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American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

Quote:
Carter a website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact info@cartera.com or 888.456.6255
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This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.

Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html


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Old Jan 29, 14, 10:52 am   #1
 
Join Date: Oct 2009
Location: Switzerland
Posts: 4,093
So I made a purchase during the bonus period (magazines.com), and the miles that posted were without the bonus. I know other people who purchased at a similar time and got the bonus, following the same process for making the purchase.

I then sent an email to AAdvantage e-shopping, and they "fixed" it by re-posting the same, wrong, amount. I then sent another email and was asked for some details. After providing those a month ago, I haven't heard back. Sent a chaser, haven't heard back.

How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
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Old Jan 31, 14, 2:34 am   #2
 
Join Date: Jun 2011
Programs: AA EXP, SPG Plat, HH GLD (thanks Citi), former DL silver
Posts: 2,296
iTunes is back on the AAdvantage Eshopping store, and at 3 miles per dollar to boot.
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Old Jan 31, 14, 9:36 am   #3
 
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 522
I made 6-7 purchases over the holidays and only got credit for 1... Which I did return and the points were removed. Nothing for the other purchases. I definitely went through the eShopping portal. I looked at the eShopping transactions today and, of course, the only transaction showing in the last 90 days was the one I returned and they took back the points I contacted Aadvantage shopping and now I have to supply them with all the receipts, etc. Has anyone gotten their points after sending in the receipts? Thanks

Last edited by slhansen219; Feb 1, 14 at 8:00 am.
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Old Feb 1, 14, 6:03 pm   #4
 
Join Date: Jan 2007
Posts: 2,849
Quote:
Originally Posted by ung1 View Post

How do I get hold of someone at AAdvantage to fix this? I can't find a phone contact for e-shopping, and I really have half a mind to cancel the entire order because I'm fed up of trying to contact them! Any advice?
You don't. AA totally disavows any responsibility with regard to Cartera and their unreliability - and that's how its been for years. People have threatened, sued, and still never were made whole from Cartera.
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Old Feb 2, 14, 3:40 am   #5
 
Join Date: Oct 2009
Location: Switzerland
Posts: 4,093
Quote:
Originally Posted by Ritz View Post
You don't. AA totally disavows any responsibility with regard to Cartera and their unreliability - and that's how its been for years. People have threatened, sued, and still never were made whole from Cartera.
A Cartera representative on FT saw my post and contacted me to look into it. Hopefully they're able to resolve it soon.
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Old Feb 3, 14, 2:47 pm   #6
 
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 628
This might have been answered previously, but does Cartera still offer miles for in-store purchases? There used to be a limited list of places that one could earn miles for in-store purchases (Jos Bank, PF Changs, Sunglass Hut).

When I check the website now, they don't appear to be available anymore.
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Old Feb 8, 14, 5:53 pm   #7
 
Join Date: Mar 2007
Location: Central PA
Programs: AA Gold; Hyatt Platinum
Posts: 49
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.

Thanks.
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Old Feb 8, 14, 9:29 pm   #8
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 1,197
Quote:
Originally Posted by nittfan View Post
Is there any way to get thru to someone "higher up" at Cartera, rather than just the AAdvantage e-shopping "contact us" link (which is a joke)? I have contacted them 4 times now about a purchase that was made in Sept. 2013. Each time I get a "canned" response/form letter, promising that they will " .....look into the matter and get back to me shortly ....." My claim is legit, and I have sent them requested documentation twice now. I really want these miles, because it was over 2,000 for a "come back to us" promotion. This is EXACTLY the reason I stopped shopping with AAdvantage e/shopping.

Thanks.
Try twitter or facebook. It works.
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Old Feb 9, 14, 12:08 pm   #9
 
Join Date: Mar 2007
Location: Central PA
Programs: AA Gold; Hyatt Platinum
Posts: 49
Quote:
Originally Posted by StartinSanDiego View Post
Try twitter or facebook. It works.
What do you suggest? I don't have a Facebook account, but do have twitter.
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Old Feb 14, 14, 12:17 pm   #10
 
Join Date: Aug 2012
Location: SEA
Programs: United Silver, AA Gold, SPG Gold
Posts: 640
Finally got the AA bonus miles for Nov's portal spend promotion. It looks like this: ESHOP MALL JUMPSTART SPEND BNS

...and still waiting on the bonus miles from Dec's promo...
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Old Feb 15, 14, 8:37 am   #11
 
Join Date: May 2010
Posts: 57
Quote:
Originally Posted by nall View Post
iTunes is back on the AAdvantage Eshopping store, and at 3 miles per dollar to boot.
Confirmed and hooray!
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Old Feb 15, 14, 8:43 am   #12
 
Join Date: May 2010
Posts: 57
Quote:
Originally Posted by EkekoBWI View Post
...and still waiting on the bonus miles from Dec's promo...
My Dec-promo purchase has just this week gone to "pending"--as "Spend $[xx] and get [x],000 miles". I would've thought that the original "shop til you drop" promo name would've been slightly less vague, but whatever...
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Old Feb 16, 14, 8:59 am   #13
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 1,197
Quote:
Originally Posted by nittfan View Post
What do you suggest? I don't have a Facebook account, but do have twitter.
Then how about Twitter?
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Old Feb 18, 14, 6:16 pm   #14
 
Join Date: Aug 2012
Location: SEA
Programs: United Silver, AA Gold, SPG Gold
Posts: 640
Quote:
Originally Posted by songbird View Post
My Dec-promo purchase has just this week gone to "pending"--as "Spend $[xx] and get [x],000 miles". I would've thought that the original "shop til you drop" promo name would've been slightly less vague, but whatever...
Just posted: ESHOP MALL FLASH SPEND BONUS

This looks to be the DEC promo. And it looks like Cartera once again under-counted my spend in the promo period. Pestering emails to follow...
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Old Feb 18, 14, 6:26 pm   #15
 
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 5,278
Anyone have issues with large purchases? I'm going to buy an $11-12k item from a 3 miles/$ store in a few weeks and I'm trying to choose a portal.
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