What would you do: upgraded seat after you have boarding pass is given away?
24 hours prior to flights : Signed in and issued boarding pass on both legs of flights with upgrades to first class granted. During check in for first leg AA also issued printed boarding passes for the second leg. Since the first leg was late, we arrived after check in time but prior to plan leaving for second leg which was also an additional 40 minutes late after we arrived. At gate of second leg Agent casually said we gave your seats away, but will find you coach seat. Are they able to give your seat away aftrer you checked in online, plus having been issued boarding pass even at airport? What would you do? What compensation would you ask for ?
If you're late for the flight (for whatever reason) the seat is given away. It's happened to me as well, and it's the breaks. You get no compensation. Whining for it is unlikely to change that.
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Check in time is one thing, boarding time is another, if you're on a connecting flight. Most airlines have a cutoff time that you have to be on the plane, or they can give your seat away. It can be 30 minutes for intl, or maybe 10-15 minutes for domestic connections.
If you were at the gate before that time frame, then you should certainly complain.
Are they able to give your seat away aftrer you checked in online, plus having been issued boarding pass even at airport?
Yes, if you miss the cutoff.
"... you must be present at the departure gate and ready to board at least 15 minutes prior to scheduled departure time to retain your reservation and a seat. "
Quote:
Originally Posted by best
What would you do?
Nothing, except count my lucky stars I didn't misconnect.
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That's certainly happened to me. I'd have been up front - if everything worked according to plan. Life is what happens while we plan. It's an upgrade - not a purchased F (or even YUP/KUP) seat.
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Do they return your stickers or miles, if you used them, in instances like these? Seems like that would be appropriate for legs where they were given away.
Do they return your stickers or miles, if you used them, in instances like these? Seems like that would be appropriate for legs where they were given away.
In my experience, the stickers are only deducted after you fly, not when the upgrade clears. If stickers were indeed deducted from the OP's account I think he would be entitled to have them reinstated.
I'm a little confused by the original post. Anyway...
If you check in at the first airport and get bps for the first and second flight, at what point does the 2nd airport consider you a "no show?" The 15 minute mark? I'm assuming the only way they can determine if you're at the gate or not is when your bp goes through the reader upon boarding. True?
In the old days you'd check in at the tc and then again at the gate. Only people doing that now are those who don't fly much and those pax looking to get on the flight becasue of a missed connection etc.
I've gotten to the gate within the 15 minute window due to a late arriving connection. Luckily, it seems, I've always had my seat and wasn't automatically cancelled.
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I recently had a GA cancel my seat when I arrived at the gate about 20 minutes prior to scheduled departure, and had been sitting in the AC (ORD-LGA leg of LHR-ORD-LGA). Flight was already boarded (AA's "early boarding," perhaps, as noted elsewhere). I was pissed. GA offered to put me in F on the next flight to LGA, and put me in F without deducting stickers. This was an acceptable alternative.
I had always thought 20 minutes was usually ok. How close do other FTers usually cut it?
Last edited by ldpeters; Apr 9, 09 at 10:32 pm..
Reason: Spelling Error / Typo
I had always thought 20 minutes was usually ok. How close do other FTers usually cut it?
Since boarding starts (theoretically) 30 minutes before departure, we try to be there 30 minutes before. Sometimes boarding has already begun, but we're not going to lose seats at that point.
If you check in at the first airport and get bps for the first and second flight, at what point does the 2nd airport consider you a "no show?" The 15 minute mark?
Yes, at that point they can, but agents will often wait beyond the official cut off.
Quote:
Originally Posted by Jakester
I'm assuming the only way they can determine if you're at the gate or not is when your bp goes through the reader upon boarding. True?
I have been paged before. Agents also can (and do) check one's connecting flight information, to try to estimate the chances that one will actually make the connection.
Quote:
Originally Posted by Jakester
I've gotten to the gate within the 15 minute window due to a late arriving connection. Luckily, it seems, I've always had my seat and wasn't automatically cancelled.
It doesn't seem to be an automatic process. But understand that's only a guess on my part based on my experiences.
Quote:
Originally Posted by ldpeters
I had always thought 20 minutes was usually ok. How close do other FTers usually cut it?
While I also have thought 20 minutes was technically OK, I never cut it that close intentionally.
I recently had a GA cancel my seat when I arrived at the gate about 20 minutes prior to scheduled departure, and had been sitting in the AC (ORD-LGA leg of LHR-ORD-LGA). Flight was already boarded (AA's "early boarding," perhaps, as noted elsewhere). I was pissed. GA offered to put me in F on the next flight to LGA, and put me in F without deducing stickers. This was an acceptable alternative.
I had always thought 20 minutes was usually ok. How close do other FTers usually cut it?
Unfortunate situation, but it seems like the GA did the right thing in the end. 30 minutes before scheduled departure I usually ask the AAngels in the AC to call the gate and see how long until boarding. If they tell me it will be a little while, I relax and have him/her call back in 15 minutes or so. I rarely leave the club until I know that boarding has started or is about to start, but then again most of the ACs that I frequent are only a few steps away from my gates.
this still doesn't make sense. how did the GA know that the OP wasn't at the gate in time? if they hadn't started boarding yet, the GA shouldn't know that you're not there.
i realize they can look at your reservation and *guess* that you might be a misconnect, but obviously, the computer would be wrong in this instance since you weren't a misconnect.
this still doesn't make sense. how did the GA know that the OP wasn't at the gate in time? if they hadn't started boarding yet, the GA shouldn't know that you're not there.
i realize they can look at your reservation and *guess* that you might be a misconnect, but obviously, the computer would be wrong in this instance since you weren't a misconnect.
I believe the OP stated that he arrived late and meant to say after the second flight had boarded. Since the second flight was also delayed 40 minutes the OP had hoped the seat would be held but the GA passed the upgrade along to someone else once the official (non-delayed) boarding time had lapsed.
Of course that's what I believe - and you all know where that got Miss S.C 2007!
