If some child struck me. There would be some PUNISHMENT coming post haste. I dont care if it is your child. If you then want to make an ISSUE out of me punishing your child, I am sure my complaint to the POLICE of assault by your brat which will allow me to find out who you are so you can then be reported to Child Protective Services for Parental Neglect & such.
I have a right not to be assaulted which includes not being poked or prodded by a small child.
Programs: AA Gold, *wood Gold, Hilton Honors Silver
Posts: 783
Quote:
Originally Posted by jm0754
After take off the bad behavior began, we moved after the kid kept swinging the headphones at us and hitting my wife. That stopped swinging headphone and constant grabbing/poking in our faces.
Wow. Just wow. I promise you if that had been me I would have grabbed the headphones at a minimum, probably grabbed/poked back and used the bad boy no Santa Claus for you card most definitely. I would have made clear to the parents that they weren't getting the headphones back until the brat got out of my space. And since they may have been a celebrity, I might have taken some pictures for posting on tmz.com ;>>
In response to my letter complaining that 2 screaming kids used first class as a playground, hit my wife, jumped between seats, disregarded seat belt signs, and ruined a flight for 2 revenue First Class passengers who are both EXP's I received this. At least we all now know where the passenger stands.
January 6, 2009
Dear XYZ:
Thank you for contacting Customer Relations via AA.com. We were very sorry to learn of your and your wife's disappointing experience when traveling with us on December XX.
We do not want to infringe upon the rights of anyone, and we try to ensure you are not subjected to uncomfortable situations by other passengers. Unfortunately, as in any public gathering, there may be occasions when a conflict arises between people or when one individual's actions bother another. Frankly, children will be children and I am sorry that the parents in this case were unable to control the situation better. However, since it is not our role to "choose sides," there may be a limit to what our crews can do to improve behavior that is perceived as a nuisance. In the face of any serious disturbance, our crews are trained to diffuse potentially volatile situations so as to ensure the safety and well-being of all our customers and crew members.
While we can appreciate your request for an adjustment of your ticket cost in light of your disappointment, we must respectfully decline. Although we have high service standards, basically our product is transportation. While some elements of a particular flight may be unsatisfactory, we do not routinely provide compensation when transportation is provided. It would be an exceptional situation in any business to give a refund or an adjustment on the price when the entire product is used.
Still, I am truly sorry our inflight personnel were not more successful in ensuring your trip was pleasant and hassle-free. We have shared your comments with those on board and are looking for ways to better handle such difficulties in the future. Thank you for bringing your concerns to our attention.
Mr. XYZ, we are committed to providing the highest quality service in the industry. Although I know you and your wife were disappointed on this occasion, please do not think that we have lowered our standards in any way.We will always work hard to fulfill your expectations -- and ours.
Sincerely,
L. Brown
Customer Relations
American Airlines
Is this REALLY an AA letter? It doesn't sound like the tone of any AA letter I've ever heard about or read. It doesn't read nicely. The tone of the letter is kind of snide, especially the middle paragraph.
I guess you either a. reached the one person in the department who has unruly children, b. she was on your flight with her children , or your letter wasn't specific enough in your compensation demands.
If some child struck me. There would be some PUNISHMENT coming post haste. I dont care if it is your child. If you then want to make an ISSUE out of me punishing your child, I am sure my complaint to the POLICE of assault by your brat which will allow me to find out who you are so you can then be reported to Child Protective Services for Parental Neglect & such.
If you should find yourself in such a situation, please let us know how this strategy works out for you.
If some child struck me. There would be some PUNISHMENT coming post haste. I dont care if it is your child. If you then want to make an ISSUE out of me punishing your child, I am sure my complaint to the POLICE of assault by your brat which will allow me to find out who you are so you can then be reported to Child Protective Services for Parental Neglect & such.
I have a right not to be assaulted which includes not being poked or prodded by a small child.
I think you have a different view of what CPS would consider as Parental Neglect.
Programs: AA EXP 1.1M Hyatt Diamond Marriott SLVR HHonors GLD
Posts: 221
Quote:
Originally Posted by mvoight
I think you have a different view of what CPS would consider as Parental Neglect.
And if you punished my brat we'd be seeing what the feds thought the definition of assault really was. Hey, I'm from Texas, and there's just some things you don't do. You don't touch a man's hat. You don't dance too close with his girl. And you don't mess with his kids...
'Course I'll be the first to admit the OP had some crappy parents on that flight. Probably yankees.
__________________ There are 10 kinds of people in the world, those who get binary, and those who don't
Programs: AA Lifetime Plat (5m+), BA GGL, LH Sen, DL Silver, SPG Plat, Mucci
Posts: 4,368
Quote:
Originally Posted by stbeeman
And if you punished my brat we'd be seeing what the feds thought the definition of assault really was. Hey, I'm from Texas, and there's just some things you don't do. You don't touch a man's hat. You don't dance too close with his girl. And you don't mess with his kids...
'Course I'll be the first to admit the OP had some crappy parents on that flight. Probably yankees.
And if you punished my brat we'd be seeing what the feds thought the definition of assault really was. Hey, I'm from Texas, and there's just some things you don't do. You don't touch a man's hat. You don't dance too close with his girl. And you don't mess with his kids...
'Course I'll be the first to admit the OP had some crappy parents on that flight. Probably yankees.
I don't think you fully read what he meant by "PUNISHMENT"
He said he was going to file a report with the police and then contact Child Protective Services. He never said he was going to assault anyone.
Programs: AAdvantage EXP, AA 1.4MM, Marriott Rewards
Posts: 1,763
Quote:
Originally Posted by stbeeman
And if you punished my brat we'd be seeing what the feds thought the definition of assault really was. Hey, I'm from Texas, and there's just some things you don't do. You don't touch a man's hat. You don't dance too close with his girl. And you don't mess with his kids...
'Course I'll be the first to admit the OP had some crappy parents on that flight. Probably yankees.
so I guess the duct tape and tie wraps wouldn't go over too well?
Although I know you and your wife were disappointed on this occasion, please do not think that we have lowered our standards in any way.We will always work hard to fulfill your expectations -- and ours.
, or your letter wasn't specific enough in your compensation demands.
