ARCHIVE: Kudos / Compliments / Recognition for AA Employees (consolidated)
Dec 17, 2008, 8:02 pm
#1
Original Poster
Join Date: Apr 2001
Location: Dallas, TX, USA AA Plat
Posts: 1,342
ARCHIVE: Kudos / Compliments / Recognition for AA Employees (consolidated)
There are many threads on FT from Folks who felt slighted in one way or another. There are many comments to the tune of - " I'll never fly AA again - yada yada yada -- "
Let me give credit and brag on an FA that went aboved and beyond.
I flew SAT-DFW last Fri. A long day at the tail end of a long week. We all know what that's like. I get back to the casa, threw the brief case on the floor with no plans to open it until Sunday night getting ready for Monday.
About 9 pm my cell phone rings. I answer. It's FA - Ms. S...... She's calling me. She found my checkbook in the overhead. When I got done the call, I checked - side pocket was unzipped.
This deserves a special Nod of Recogintion because there is no phone # printed on my checks. That means she took the time to look up phone # on PNR. She promised to mail the checkbook to me.
Sure enough, Monday's mail brought the prodical checkbook.
Ta-Da! Someone on AA that goes the second mile. My guess is there are many of these folks, if we take a moment to spot them - we'd see.
I'm sending her an AA Applause note. And a letter to the appropiate folks.
Maybe there are other stories of good news out there. Let's hear them.
Cheers for now.
This is the archival thread; for the current consolidated Kudos to American Airlines employees thread is
here: Kudos / Compliments / Recognition for AA employees (master thread)
Let me give credit and brag on an FA that went aboved and beyond.
I flew SAT-DFW last Fri. A long day at the tail end of a long week. We all know what that's like. I get back to the casa, threw the brief case on the floor with no plans to open it until Sunday night getting ready for Monday.
About 9 pm my cell phone rings. I answer. It's FA - Ms. S...... She's calling me. She found my checkbook in the overhead. When I got done the call, I checked - side pocket was unzipped.
This deserves a special Nod of Recogintion because there is no phone # printed on my checks. That means she took the time to look up phone # on PNR. She promised to mail the checkbook to me.
Sure enough, Monday's mail brought the prodical checkbook.
Ta-Da! Someone on AA that goes the second mile. My guess is there are many of these folks, if we take a moment to spot them - we'd see.
I'm sending her an AA Applause note. And a letter to the appropiate folks.
Maybe there are other stories of good news out there. Let's hear them.
Cheers for now.
==============MODERATOR NOTE=============
This is the archival thread; for the current consolidated Kudos to American Airlines employees thread is
here: Kudos / Compliments / Recognition for AA employees (master thread)
Last edited by JDiver; Aug 5, 2017 at 12:36 pm Reason: insert mod note
Dec 17, 2008, 8:17 pm
#2
Join Date: Nov 2007
Location: TX Panhandle
Programs: EXP AA 5.7MM, Diamond HHonors, a bit of Marriott, a bit of United, a bit of this and that
Posts: 737
There are good ones, and then there are always better ones. Cheers for Ms. S.....
Last edited by JDiver; Apr 4, 2009 at 11:10 pm Reason: edit out name
Dec 17, 2008, 8:27 pm
#3
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
Indeed nice to hear. We must recognize that many of the FAs work very hard for us and truly go above and beyond.
Dec 17, 2008, 9:35 pm
#4
Join Date: May 2007
Location: PHX
Programs: AA EXP, HHonors-Diamond, Marriott-Silver, SPG-Gold
Posts: 391
Great thread and I'm glad to hear it all worked out well. Too bad we can't get her a raise.
Dec 17, 2008, 10:37 pm
#5
Join Date: Nov 2008
Location: DFW
Programs: AA PLT
Posts: 63
I would send her a starbucks gift card or something more than an applause certificate for that.
Dec 17, 2008, 11:40 pm
#6
Join Date: Apr 2004
Location: NY
Programs: AA Plat 1MM, IC RA, HH Gold
Posts: 2,791
It's always a pleasure to hear when AA employees like this FA go above and beyond. Way to go! ^
Dec 18, 2008, 7:48 am
#7
Join Date: Dec 2008
Programs: AA Plat- 2MM, Marriott Plat, Hilton Diamond, SPG Gold\
Posts: 188
wow you got lucky. that could have been a potential disaster!
Dec 18, 2008, 2:20 pm
#8
Original Poster
Join Date: Apr 2001
Location: Dallas, TX, USA AA Plat
Posts: 1,342
LovetoFly4Me - good idea -
I went by Starbucks - Gift Card on her way - along with letters to appropiate departments - thanks to those who need to be thanked.
Cheers.
I went by Starbucks - Gift Card on her way - along with letters to appropiate departments - thanks to those who need to be thanked.
Cheers.
Dec 18, 2008, 3:36 pm
#9
Join Date: Jan 2006
Location: lax
Posts: 3,886
Thank you for sharing such a delightful story!
Dec 18, 2008, 3:59 pm
#10
Join Date: Jun 2005
Programs: AA Gold, *wood Gold, Hilton Honors Gold
Posts: 928
Thank you for sharing this story. Which raises a question I've had and maybe I've missed something but why doesn't this forum have a standing applause type thread like other FT forums have? This type of post and others would be perfect. And honestly maybe I'm a ooey gooey mushy sentimentalist but when I read threads like this on this and other forums I do get a smile especially when news of the world is often bad.
Dec 18, 2008, 6:44 pm
#11
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
Agreed. We spend so much time talking about what's wrong, it would be nice to acknowledge the good thingsabout AA. After all, if it were all bad, we wouldn't be flying AA.
Dec 19, 2008, 12:30 am
#12
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
It's a good think a criminal didn't find it.
They could call you, tell you work for AA, and tell you they will mail it to you.
This delays the reporting of the lost checkbook, credit card, etc
I would irecommend reporting the checks lost asap.
They could call you, tell you work for AA, and tell you they will mail it to you.
This delays the reporting of the lost checkbook, credit card, etc
I would irecommend reporting the checks lost asap.
Dec 19, 2008, 12:56 pm
#15
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
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