My carry-on did/didn't get Sized @ airport today (consolidated)
#196
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
So one must place into this space, each case one fervently hopes to embrace, whilst soaring with grace in the wild, blue airspace? Or else retrace, whether scapegrace or ace, at an awfully rapid pace to face the agent in disgrace?
#197
Join Date: Apr 2009
Location: MIA/LAS
Programs: AA Platinum, Hilton Gold, Starwood PLT
Posts: 572
But "fit" within the context of carryons is not judged simply by fitting within the metal frame. 'Fit" in the context of carryons has to do with fitting between the lines. This bag does not "fit."
Is the bag between the lines? It is not, so there are fines. But I want to carry on. Check the bag and now be gone. In future should the bag comply. Only then we'll let it fly.
Cheers.
Is the bag between the lines? It is not, so there are fines. But I want to carry on. Check the bag and now be gone. In future should the bag comply. Only then we'll let it fly.
Cheers.
#198
Join Date: May 2006
Programs: AA EXP
Posts: 1,137
AA this ain't no way to treat a lady. SAN GA shrieked at me while I was boarding with first class, "you can't take that on, you'll have to check it." "what?" "Are you kidding?" I said looking in amazement at my standard sized rollaboard and all the other PAXs with similar who were trouping past me withinout being stopped. "You can't take that on," non-AAngelic GA insisted. I showed that it fit in the sizer and finally was allowed to board with compliant rollaboard rolling with me.
Why pay for first class when you have a compliant bag and still get treated like an --s?
[I paid for this tix and was not using my free EXP upgrade.]
Why pay for first class when you have a compliant bag and still get treated like an --s?
[I paid for this tix and was not using my free EXP upgrade.]
#199
Join Date: Apr 2001
Location: Austin
Posts: 4,629
AA this ain't no way to treat a lady. SAN GA shrieked at me while I was boarding with first class, "you can't take that on, you'll have to check it." "what?" "Are you kidding?" I said looking in amazement at my standard sized rollaboard and all the other PAXs with similar who were trouping past me withinout being stopped. "You can't take that on," non-AAngelic GA insisted. I showed that it fit in the sizer and finally was allowed to board with compliant rollaboard rolling with me.
Why pay for first class when you have a compliant bag and still get treated like an --s?
[I paid for this tix and was not using my free EXP upgrade.]
Why pay for first class when you have a compliant bag and still get treated like an --s?
[I paid for this tix and was not using my free EXP upgrade.]
#200
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
Imo that matters not. No one should be shrieked at by the GA, no matter how much (or how little) the ticket cost.
There used to be an agent at FAT (I have no idea if she's still there) who made a habit of shrieking at folks. It was only directed at me a time or two, but over a period of several months I saw a good number of other folks on the receiving end of her tirades. I wonder if she's moved to SAN?
There used to be an agent at FAT (I have no idea if she's still there) who made a habit of shrieking at folks. It was only directed at me a time or two, but over a period of several months I saw a good number of other folks on the receiving end of her tirades. I wonder if she's moved to SAN?
#201
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,946
AA this ain't no way to treat a lady. SAN GA shrieked at me while I was boarding with first class, "you can't take that on, you'll have to check it." "what?" "Are you kidding?" I said looking in amazement at my standard sized rollaboard and all the other PAXs with similar who were trouping past me withinout being stopped. "You can't take that on," non-AAngelic GA insisted. I showed that it fit in the sizer and finally was allowed to board with compliant rollaboard rolling with me.
Why pay for first class when you have a compliant bag and still get treated like an --s?
[I paid for this tix and was not using my free EXP upgrade.]
Why pay for first class when you have a compliant bag and still get treated like an --s?
[I paid for this tix and was not using my free EXP upgrade.]
#202
Join Date: Dec 2000
Location: Dallas, TX, AA 3MM EXP, WN
Posts: 1,808
I have been observing 3 DFW-PDX flights today trying to get to PDX from DFW on standby. All flights the gate agents were checking for large bags and stopping all standard rollerbags. They were checking with a zeel that seems almost like they were getting a commission for everyone they stop. One a laugh actually occurred when one rollerbag was being sized as a FA passed with the same bag down to the brand.
One wonders if the checking is more "aggressive" on MD80 flights.
Finally on the last flight the maddness was compounded by D terminal TSA gate rape with 8 TSA agents frisking people. Makes on think that TSA is overstaffed at DFW D terminal on Sunday mornings.
One wonders if the checking is more "aggressive" on MD80 flights.
Finally on the last flight the maddness was compounded by D terminal TSA gate rape with 8 TSA agents frisking people. Makes on think that TSA is overstaffed at DFW D terminal on Sunday mornings.
#203
Join Date: May 2006
Programs: AA EXP
Posts: 1,137
I wrote AA customer service but their reply was a copy-paste job from someone who appeared to only read "GA-check luggage" but not the details of my email. Prize examples from the customer service reply include an sorry that my rollaboard was checked but luggage has to be checked if too large due to FAA rules [ummm, as I stated in email, my bag was compliant and I boarded with it eventually] and when the overhead bins are full [I explained in email that I boarded with first].
With this customer service non-reply I doubt if anyone will address the behavior of the GA.
With this customer service non-reply I doubt if anyone will address the behavior of the GA.
#204
Join Date: May 2006
Programs: AA EXP
Posts: 1,137
I have been observing 3 DFW-PDX flights today trying to get to PDX from DFW on standby. All flights the gate agents were checking for large bags and stopping all standard rollerbags. They were checking with a zeel that seems almost like they were getting a commission for everyone they stop. One a laugh actually occurred when one rollerbag was being sized as a FA passed with the same bag down to the brand.
One wonders if the checking is more "aggressive" on MD80 flights.
Finally on the last flight the maddness was compounded by D terminal TSA gate rape with 8 TSA agents frisking people. Makes on think that TSA is overstaffed at DFW D terminal on Sunday mornings.
One wonders if the checking is more "aggressive" on MD80 flights.
Finally on the last flight the maddness was compounded by D terminal TSA gate rape with 8 TSA agents frisking people. Makes on think that TSA is overstaffed at DFW D terminal on Sunday mornings.
*Of course, if AA had trained its baggage handlers to deliver luggage within 20 minutes (instead of 1 hour) of flight arrival, I would be more likely to check my luggage anyway.
#205
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
Something seems to be in their water. Maybe GAs ARE getting a commission for every bag check fee they collect. The airline industry certainly seems to be in love with their new fees. If AA is providing and tracking GAs who collect the fees, AA needs to train them in customer service* better or AA is looking at short-term gains over long-term customer satisfaction because frequent flyers, esp. as in my case in paid first, don't appreciate the new bag hassle when my rollaboard is compliant.
*Of course, if AA had trained its baggage handlers to deliver luggage within 20 minutes (instead of 1 hour) of flight arrival, I would be more likely to check my luggage anyway.
*Of course, if AA had trained its baggage handlers to deliver luggage within 20 minutes (instead of 1 hour) of flight arrival, I would be more likely to check my luggage anyway.
#206
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,506
I wrote AA customer service but their reply was a copy-paste job from someone who appeared to only read "GA-check luggage" but not the details of my email. Prize examples from the customer service reply include an sorry that my rollaboard was checked but luggage has to be checked if too large due to FAA rules [ummm, as I stated in email, my bag was compliant and I boarded with it eventually] and when the overhead bins are full [I explained in email that I boarded with first].
With this customer service non-reply I doubt if anyone will address the behavior of the GA.
With this customer service non-reply I doubt if anyone will address the behavior of the GA.
Cheers.
#207
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,916
I finally got out the measuring tape and checked my bags. My trim Briggs and Riley standard roll-aboard turns out to be a wee bit too big (47.5"), while the tiny little mini-roll-aboard comes in at 44", to my surprise. I've been carrying the B&R all over the world for the past few years. I'm glad no one ever checked it against policy but am now nervous about it. I know, rules are rules, but this is not a big bag, and I am always careful not to stuff it, so it never bulges.
#209
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
So they are checking that the airline are exercising due diligence in following their own rules and will fine them if they don't.
#210
Join Date: Aug 2006
Posts: 1
drAAgons out again on Sunday... elite line only
Never mind...
Last edited by JetSetLAX; Aug 13, 2009 at 12:17 am