Date: Sep. 27, 2004
Status: PLT
Flight: JFK-SJC
Fare Class: Q
Compensation: 2 x $100 travel voucher
What happened:
Requested upgrades for me and non-status travel partner, but only if both clear. Checked the night before- mine had cleared, not hers, and nothing available for hr. So, I reverted mine, got my 9D back (she had 9E).
Next day she is denied boarding with printed BP. She has no seat, and they want to deny boarding (there were plenty of seats). Finally, she complains enough and gets on the plane. Very nice new 9E pax trades.
Seems that her upgrade had not been cancelled, and had gone through at 2:43 AM, lost her seat. Since I didn't have enough upgrades (didn't buy any since we weren't being upgraded), she was reverted to Q, no seat. Had to complain to get a seat.
Sent email. Got something like "we understand the frustration...normally don't give compensation if travel is provided...but we'll send these".
Programs: American Airlines Platinum 1 MM, US Gold, Hilton Gold
Posts: 356
Booking price difference
Date: Sep. 24, 2004
Status: Gold
Flight: YUL-SFO (Via ORD)
Fare Class: Q
Compensation: 1500 AA Miles
I called AA.com to complain that my flight was $300 cheaper at Expedia.ca than on AA.com (exact same flight, same fare codes).
Thet offered me 1000 miles as a booking bonus and 500 miles for the bonus miles I lost from my RBC AA Visa card for booking on AA.com.
I was told this was a "one-time, goodwill gesture".
I was pleased... I was not expecting anything!
Date: Sep. 28, 2004
Status: EXP
Flight: CPH-OSL (via LHR) on BA
Fare Class: AA award ticket
Compensation: miles reinstated by AA, all taxes and fees refunded by AA, $120 check from BA for out of pocket expenses, $150 travel voucher from BA
There was an air traffic controller strike in Oslo. BA agents in Copenhagen incorrectly told me all flights were back to normal. Based on that false information, I flew CPH to LHR. From LHR I could not get to OSL. I had no choice but to return to CPH. Then they lost my luggage. BA at first claimed that my award ticket was used up (for CPH to LHR to CPH). I had to write a letter to AA and another to BA, to achieve a fair outcome.
Date: Nov 1998
Status: NWA
Flight: AUS-MSP, MSP-AMS
Fare Class: Cheap ticket
Compensation: Lots of free drink vouches (500 miles each when mailed in). TA attempted to do upgrade me on the 1st segment, but the plane was full. Didn't ask for anything, he just started handing me coupons
I was planning on going to Europe for the first time ever, very excited. I showed up way early to try and get a good seat on the international segment, so not much of a line. As the ticket agent was typing and checking me in, I put my passport on the counter on agent side. As he reaches for it, he knocks it down. It fall behind the computer. He starts looking for it. He spends 10 minutes looking for it. I am still standing there, I'm not doing anything, but I'm feaking out. Thinking the entire trip might be cancelled. He finally has to call airport maintenance wait another 10-15 minutes for them, they have to disaasemble the counter. My passport is sitting at the very bottom of the counter on the cement.
We get my passport out and I check in. I thank the agent and maitenance worker profusly. The agent gives me about 4 of the free drink coupons and tells me that he would upgrade me, but their are no seats left.
Fortunately there wasn't really any line because I was so early. (Though appearently all of the Austin NWA employees on duty heard about it). When I returned, I turned in one of the coupons for the milage and the cute GA agent remembered me from the passport incident and gave me a smile and commented about my passport problem.
Location: Dallas AA PLT/4MM; CO GOLD; DL GOLD; US PLT; HHonors GOLD; HY DIAM; SPG Platinum
Posts: 3,469
Quote:
Originally Posted by james968
When I returned, I turned in one of the coupons for the milage and the cute GA agent remembered me from the passport incident and gave me a smile and commented about my passport problem.
Can I respectfully request that we keep this thread for compensation reports, and folsk can start another thread for general commentary? I just figure that people come to this thread to see that kind of info. Just MHO, of course.
Date: June 5 2005
Status: PLT
Flight: ORD-DFW 67 (777 from Heathrow)
Fare Class: Cheap ticket, upgraded for free to F in 777
Compensation: 5000 miles.
Emailed to complain as to why we had mechanical delays when the plane arrived from LHR at 2:30. We were supposed to board at 6:00, didn't do so until 7:00 then waited for 1 hour while mechanics came off and on the plane. Finally took off at 8:30, 2 1/2 hours late.
I was advised the other day that only written complaints to AA - - those arriving by snail mail - - to AA, are then reported to the FAA as consumer complaints. Is this true? I was specifically told that consumer complaints via electronic communication with AA - - by e-mail or their website - - were "not reportable" to the FAA, hence, AA's preference for electronic correspondence. Could this possibly be true?
Fare Class: V, upgraded to C via 25K + $250 (I know, I know)
Inoperative IFE. FA tried to reset, still broke. Given a DVD player and some movies.
I wrote to AA not really asking or expecting anything. Did comment that the crew was good (and it was). Just said I was disappointed with the co-pay. Also mistakenly asked about my LON5 bonus (which I wasn't eligible for), instead of EUR2.5 bonus. 2 days later got a nice email w/ 8,000 miles. Also got 5k bonus saying I was only eligible for the 2.5K. These miles were in my account by the time I read the email. A day later got message from Tech Services saying the problem had been repaired and apologizing again.
All I can say is this far exceeded anything I expected. They really took it seriously.
Two weeks ago - CX. Flight from Phnom Penh on Thai Air connected in BKK with the bags passed through to CX for the run to HKG.
Bags went missing, ended up on a CX flight to Karachi Pakistan. Yee ha. They got me the bag eventually about 24 hours later. But my trip to HK was only 36 hours long. They did give me $500HK to buy toiletries, which was nice.
They also had absolutely no idea where the bag was and were pretty unhelpful until way later the next day when they did find it. Was a CX mistake. Really was a drag as I'd been roughing it in Cambodia for awhile and my clothes were not fit for a civilized city. Had to run around and buy stuff to wear the next day, and spent the day terrified that my camera equipment and film from the trip was gone forever.
Think I should ask CX if they can give me bonus AA miles for my troubles or am I pushing it? It really was a drag to deal with and ruined about half of the day for me. On the other hand I'm not the greedy type. Yay/nay?
but we had a little laugh about it and that was it.
These miles were in my account by the time I read the email. A day later got message from Tech Services saying the problem had been repaired and apologizing again.
