I looked at the title and found it terribly unlikely AA would provide you with a replacement husband even if the original was on an AA aircraft that went missing.
I looked at the title and found it terribly unlikely AA would provide you with a replacement husband even if the original was on an AA aircraft that went missing.
ROFL too funny!
yea well I wouldn't trade him in for all the miles AA has to offer.
For those that remember, my husband was delayed in MIA and missed his LAX-MEL connection due to some AA issues. I asked if anyone thought we'd get reimbursed and it turned a bit silly. That post is locked so I wanted to post a new one to tell everyone the good news. I try to be positive and that's obviously paid off:
October 27, 2009
Dear Ms. Veganmacrochick:
Thank you for providing the documentation I requested in my previous response. I have now sent you a check to reimburse you for your hotel and meal expenses. This check will arrive in the mail soon.
I sincerely hope this adjustment is helpful to you. We appreciate your business and look forward to serving you again soon on American Airlines.
Sincerely,
S XXXXX
Customer Relations
American Airlines
Glad that AA took care of these expenses for you. You should give him a little lesson in Misconnects 101, since he might not be so lucky next time.
__________________
Never argue with an idiot. They drag you down to their level, then they beat you with experience.
Date March 2003
AAdvantage Status PLT
Fare class Discount Y
What happened Food poisoning which I suspected I got from the Bistro Bag. Vomiting for two days, vacation ruined.
Compensation 2 K miles
Comments E-mailed customer service. Did not ask for anything, mainly wanted to get them to check their catering standards. Miles were a nice gesture.
Charles, to me this is very intresting and surprising. While all the other incidents are specific to AA, One can never be sure of the cause of food poisoning. Hey as an MD, You know this mopre than me
IMHO, Its almost as if AA token goodwill gesture is tautamount to an admission , that at least was a decent likelihood , that AA Bistro was the cause.
From a corporate P.R.. view, I think that AA should have sent a letter thanking you for taking the time to share your experience and then talk about the safety & sanitation methods/ precautions that they use/ implement in Catering. ESP. snice you did not ask for compensation.
I'm curious if others think that AA was overly agressive in responding to this issue? IMHO, its almost a tacit admission of fault/ liability.
Considering that the OP only SUSPECTED it came from the Bistro Bag, 2k miles is a pretty good deal. Food poisoning can manifest anywhere from 3 minutes to 36 hours after ingesting something, depending on the specific bacteria and metabolism of the victim. Unless..there were other complaints from folks eating that batch.
I was on the severely delayed 11am flight from LAX to JFK last Saturday (re-routed to IAD before landing 4.5 hours late). I was also on a separate transatlantic flight last week which was also delayed over an hour (b/c the flight attendants were stuck in traffic!!!???). I wrote to AA and they ended up giving me 15k miles which I thought was very good of them. Was quite impressed actually (even if I would have preferred not being delayed in the first place!)...
Date: Jan 2009 AAdvantage Status: none Fare class: Discount Q
What happened:
Bag was lost on the way back from MIA to LGA. Arrived the next day.
Compensation: Got $50 voucher wich I used this Fall. I didn't have AA account back then (I was an idiot to collect Plus Points with Finnair)
Comments: I emailed asking for reimbursement of the $15.00 they charged me to check in the bag (I didn't have to check it in on the flight to MIA, the security personel at MIA is absolutely ridiculous) but they said they couldn't do that and issued the certificate instead.
Can't believe I have to post this again.... second time in a two week period this same flight has been canceled.
Date: 10/31/09
AAdvantage Status: Platinum
Fare class: Coach
What happened: We board and sit on the plane for about a hour when the captain announces over the PA that the stabilizer has failed and, per the recommendation from maintenance, that the plane be placed out of service. We were told the flight was canceled.
Compensation: I requested a refund at the main terminal, which was given to me. I called AAdvantage support and stated my case. They are going to give me the EQMs from this itinerary.
Comments: Great flight crew... AAdvantage agent wasn't too nice, though.
I've had my fair share of horrific experiences with AA. At just shy of 1MM, it's going to happen with any carrier. However, for the most part things have worked out.
I have never asked for compensation, miles, or even sent a written complaint. I feel I should've given our entire bag loss experience in Europe, where it took 4 days and cost me 280EUR to get enough clothes to survive. The reason I didn't get standard lost-bag compensation was due to some finger pointing between AA and BA. The bag got lost somewhere at LHR between an AA flight and a BA flight. BA told me to file my loss with AA when I returned home, when I returned home, AA said I need to file it with BA. I just said F--- it at that point and never filed anything with anyone.
Anyways, seeing as to what some people are getting here, I definitely should've pursued that harder.
That said, there was another thread that spoke of this eagle rating system that AA has. Essentially, pax are classified on an eagle rating system on multiple variables including the amount they've been compensated for complaining. I think 3 eagles is the highest. The thread led me to believe that requesting compensation may lower your eagle rating.
It's worth noting that my understanding of the eagle rating system per pax does not affect things like upgrades, standby, etc. I suppose it's there to allow AA to measure if the person is a frequent complainer and how to handle it. I suppose if I were to complain about something to AA, they'd have to take it seriously since I've never officially complained about anything in 985K lifetime miles (all in seat).
Do you guys know if these compensations affect such a rating system?
I've had my fair share of horrific experiences with AA. At just shy of 1MM, it's going to happen with any carrier. However, for the most part things have worked out.
I have never asked for compensation, miles, or even sent a written complaint. I feel I should've given our entire bag loss experience in Europe, where it took 4 days and cost me 280EUR to get enough clothes to survive. The reason I didn't get standard lost-bag compensation was due to some finger pointing between AA and BA. The bag got lost somewhere at LHR between an AA flight and a BA flight. BA told me to file my loss with AA when I returned home, when I returned home, AA said I need to file it with BA. I just said F--- it at that point and never filed anything with anyone.
Anyways, seeing as to what some people are getting here, I definitely should've pursued that harder.
That said, there was another thread that spoke of this eagle rating system that AA has. Essentially, pax are classified on an eagle rating system on multiple variables including the amount they've been compensated for complaining. I think 3 eagles is the highest. The thread led me to believe that requesting compensation may lower your eagle rating.
It's worth noting that my understanding of the eagle rating system per pax does not affect things like upgrades, standby, etc. I suppose it's there to allow AA to measure if the person is a frequent complainer and how to handle it. I suppose if I were to complain about something to AA, they'd have to take it seriously since I've never officially complained about anything in 985K lifetime miles (all in seat).
Do you guys know if these compensations affect such a rating system?
1. Who is responsible for your bag, checked through on two airlines? The last airline is always responsible. This is the arrangement between airlines that interline. The only exception that I know of is if you have to claim your bag to clear customs and then recheck it. In that case, if it never arrives at customs, clearly the airline you last flew at that point is responsible.
2. Does frequent complaining lower your Eagle status? Hard to say, as AA hasn't made anything public on this program. I would guess not, but that is just a guess. However, as you are Platinum, I think it is safe to say you don't have an exalted Eagle status anyway. I wouldn't worry about protecting it.
__________________
Never argue with an idiot. They drag you down to their level, then they beat you with experience.
However, as you are Platinum, I think it is safe to say you don't have an exalted Eagle status anyway. I wouldn't worry about protecting it.
He is now EXP (as we can see in several threads) with help from DBEQM. Also not going to lead to an elevated Eagle rating. Same can be said of us (me and mrs. brp), of course, as we fly on discount economy fares. For folks like us, this Eagle thing shouldn't be a consideration.
Date: Oct 2009 AAdvantage Status: All 3 Gold Fare class: Discount Y What happened: Mechanical Delay (light in the wheel well) for flight SEA-DFW caused us to miss connecting flight from DFW-ATL. Had to stay overnight in DFW and pay for a hotel in ATL. Compensation: 10K Miles each, Hotel voucher but had to ask for it.
Additional Notes: So the original flight were were on was too delayed. I was first in line at the GA and after she determined there was no other way to get us to ATL that evening she put us onto the next flight from SEA-DFW, which was supposed to give us a 30 minute connection time at most (I initally scheduled a 2 hour layover), however the only seats were in the last row of the plane. As a side not this GA was great! The plane ended up leaving a little late. Then upon arrival we sat for 10 minutes waiting for our gate to be open. Which did not give us enough time, unless our plane happened to be delayed. The FA made the announcement that we were in the back and had a 10 minute connection time and asked that people let us through, but seriously other travellers are rude. We managed to make it halfway up the plane before we got stuck behind a bunch of DYKWIA folks. By the time we got off the plane it was too late. So we asked to get put on the first flight out in the morning. This GA was horrible. He didn't seat us together even though seats were available, we asked to be put on the upgrade list (we had confirmed upgrades on our initial flight) and he told us we'd have to do that when we got back to the airport in the morning (I called AA and got us on the list and we got upgraded). Someone else came and asked a simple question and he ignored them. But, I didn't include any of that in my complaint.
