Location: Finally back in Boston after escaping from New York
Posts: 5,118
Date: 10/19
ExPlat flying in F on a mileage upgrade
After an 11:00 pm arrival, it took 50 minutes for our bags to show up, the second of which was the last one onto the carousel. Then got a rude person at the baggage customer service area when I asked about the delay (Is that a job requirement?).
AA CS offered 2,500 miles. I told him I wasn't interested in the miles, just wanted to find out what happened. Don't know if the miles will show.
Date: 10/8/2009 AAdvantage Status: GLD Fare class: Discount Y, Sticker Upgrade to J
What happened:
Bag didn't make flight despite checking in 2 hrs prior (MIA)... thankfully wife's and baby's bags made it. Was promised bag the next morning by 10a at destination (YYZ), didn't make it until 430p.
Compensation: 3,000 miles
Comments: Response email was personalized, professional, and prompt (received it less than a week after submitting complaint). Well done AA!
Last edited by farrish11; Oct 21, 09 at 1:06 pm.
Reason: formatting
Date: Oct. 13, 2009 AAdvantage Status: Gold then Platinum now Fare Class: O
What Happened:
Flight from BWI to DFW. Hour before take off plane went out of service for mech. issue. Had to bring new plane to gate. Was late loadin, pushing back and wheels up. Missed connection in DFW to IAH. Was over 3 hours late getting in to IAH and missed meeting with client. Client flew in from New Zealand for meeting and had to leave that night. Compensation: 5,000 Miles
Date: 10/19/2009
AAdvantage Status: Provisional Gold
Fare class: J
What happened:
AVOD wasn't working, flight attendants reset the system but still wasn't working. Short hop from SJU-JFK but working AVOD would have been nice.
Compensation: 5,000 miles each for my wife and I
Comments: AA Customer Service email was very professional. Straight to the point and gave the miles. Flight attendants and rest of crew on flight were great. I was a loyal UA flyer but this year AA has really shined.
Date: Oct 2009 AAdvantage Status: Plat Fare class: F
What happened: Mechanical SJT-DFW causing delay of 24h. Was told the remaining (all) 4 flights from SJT-DFW were booked until next day. (My final destination was ANC) As a result, I lost one of the training days my client purchased from my organization. (Due to my company's schedule, it was impossible to extend a day to make up the lost day)
Compensation 10k miles. Comments: Letter was 95% canned but very prompt.
Programs: AAdvantage EXP, AA 1.4MM, Marriott Rewards
Posts: 1,787
Quote:
Originally Posted by Zantaine
Date: Oct 2009 AAdvantage Status: Plat Fare class: F
What happened: Mechanical SJT-DFW causing delay of 24h. Was told the remaining (all) 4 flights from SJT-DFW were booked until next day. (My final destination was ANC) As a result, I lost one of the training days my client purchased from my organization. (Due to my company's schedule, it was impossible to extend a day to make up the lost day)
Compensation 10k miles. Comments: Letter was 95% canned but very prompt.
Any thoughts if these results are typical?
did you consider driving to Abilene? I know it's 90 miles but in W. Texas ...
Myself, along with the other members of my party (total of 5), each received 25,000 miles as compensation. That was back in May/June of 2007. I guess we were lucky to receive that many miles back then.
This is for young firespirit, happened to him earlier this month.
Date: Oct 2009 AAdvantage Status: Gold Fare class: Discount Y What happened: He was traveling as a UMNR SEA-STL. PA system on MD-80 was broke. Repair part had to be flown in from Dallas. Since I was at the gate (because he was a UMNR) I was first in line and the agent rebooked him on the next flight to STL. Total delay was about 5 hours. Compensation: 5K Miles
Myself, along with the other members of my party (total of 5), each received 25,000 miles as compensation. That was back in May/June of 2007. I guess we were lucky to receive that many miles back then.
I wasn't even looking for compensation when I wrote the letter. Yes, I wrote a four page letter with everything that was wrong and everything that was right. Maybe we all received that many miles because of the letter, maybe because I used 30,000 miles for each ticket to upgrade. Who really knows but it was truly appreciated.
I had purchased five round trip coach tickets then used 150,000 miles to upgrade the seats. We were flying from BOS/ORD/HNL/KOA on the outbound and LIH/HNL/ORD/BOS on the return. I posted the laundry list back in 2007, May or June I believe. Here is what I can remember.
1). Attitudes of counter agents at BOS checking in and in ORD when rechecking in.
2). Flt. 73 went mechanical
3). Witnessed heated argument between FA's and CSR at gate, UGLY
4). Rebooked ORD/MIA/LAX, next day LAX/HNL/KOA
5). Should have been in first on all rebooked flights, we weren't.
6). Had to spend the night in terminal four at LAX. Were not offered hotel vouchers. The two reasons this was a big deal. 1). Flights arriving into LAX at 3:00 am, the passengers were offered hotel vouchers 2). The next morning, speaking with folks from my original Flt 73 that were rerouted thru LAX, all received hotel vouchers
7). Condition of all aircraft, whether it was no bathroom, no water, seats torn, etc
8). Took about 1 1/2 hours to check in with HA at LIH for flight home. Apparently there were issues because of the changes made on the outbound.
They could see our return flights but couldn't check us in. HA ended up talking with folks at AA in Dallas to straighten mess out. HA almost made us buy 5 tickets, LIH/HNL, in order for AA ticket counter in HNL to fix the issue
9). Once arriving back at BOS, three of our bags from the party had to be delivered the next day their residence
10). Hotel and car rental costs went up
11). Lost a day of vacation
12). Lost out on activites that had been booked
For the most part, that was it. It was a nice vacation. The best part, all of the luggage made it to KOA with us considering it went thru BOS/ORD/MIA/LAX/HNL/KOA. Should have seen the luggage tags. They were really a mess.
What about the pathogen amount argument doesn't hold? If you went out and drank some toilet water or a liter of bacterial culture, you'd be throwing up within the hour.
Know a guy who drank water stright out of a tap in rural India. Took less than 45 minutes until he began vomiting. Eventually had to travel back to India, as stateside doctors couldn't fix him up.
Know a guy who drank water stright out of a tap in rural India. Took less than 45 minutes until he began vomiting. Eventually had to travel back to India, as stateside doctors couldn't fix him up.
Did you happen to notice when the comment you quoted was posted?
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
For those that remember, my husband was delayed in MIA and missed his LAX-MEL connection due to some AA issues. I asked if anyone thought we'd get reimbursed and it turned a bit silly. That post is locked so I wanted to post a new one to tell everyone the good news. I try to be positive and that's obviously paid off:
October 27, 2009
Dear Ms. Veganmacrochick:
Thank you for providing the documentation I requested in my previous response. I have now sent you a check to reimburse you for your hotel and meal expenses. This check will arrive in the mail soon.
I sincerely hope this adjustment is helpful to you. We appreciate your business and look forward to serving you again soon on American Airlines.
Sincerely,
S XXXXX
Customer Relations
American Airlines
Programs: AA Lifetime Plat (5m+), BA GGL, LH Sen, DL Silver, SPG Plat, Mucci
Posts: 4,392
Quote:
Originally Posted by veganmacrochick
For those that remember, my husband was delayed in MIA and missed his LAX-MEL connection due to some AA issues. I asked if anyone thought we'd get reimbursed and it turned a bit silly. That post is locked so I wanted to post a new one to tell everyone the good news. I try to be positive and that's obviously paid off:
October 27, 2009
Dear Ms. Veganmacrochick:
Thank you for providing the documentation I requested in my previous response. I have now sent you a check to reimburse you for your hotel and meal expenses. This check will arrive in the mail soon.
I sincerely hope this adjustment is helpful to you. We appreciate your business and look forward to serving you again soon on American Airlines.
Sincerely,
S XXXXX
Customer Relations
American Airlines
