Status: PLT
Fare Class: Economy upgraded to First - (a good friend used his Miles to upgrade our tikets as a wedding gift)
What happened: Lost Vanilla & A good look at Man Parts
Where: PUJ to PHL
Compensation: To Be Determined
I have sent a letter to American addressing a flight from Punta Cana to Miami & Miami to Philadelphia.
To summarize - the plane sat on the ground in Punta Cana for four hours before taking off due to a mechanical problem. The flight was scheduled to leave the airport at 3:30pm. Once on board the captian announced (4:00pm) the problem had been fixed and we were waiting for American to sign off on paperwork. The flight finally departed at 7:20pm.
A family (four men and two women) came from the economy class to first/business class to visit with friends during the delay. They were served (and at one point just took a bottle) massive quantities of wine from the beverage cart - got drunk and rowdy. The FAs were on the plane but talking to one another.
The end result was a good look at the butt & front of some drunk guy positioned about a foot from my head for two hours. Loud, drunk, hot and trapped (the stairs were pulled away) - not much fun.
My wife and I were coming back from our honeymoon and had bought some cooking vanilla at the airport. After landing late (9:00pm - the scheduled landing time was 5:30pm) and running through customs in Miami we were told there was not enough time to check our bags through to Philadelphia (we only had 35min before our flight was scheduled to depart)- which caused me to have to throw away our goodies at the Security checkpoint. Our MIA to PHL leg wound up departing half an hour late.
I described this to American in a letter - all I asked them to do was replace my cooking vanilla. A simple task - which would cost all of $30 before shipping.
What do you think will wind up happening? Will I get any Vanilla?
Programs: AA EXP 1MM, Silver CO, BA Blue, Silver MR, Gold SPG
Posts: 2,876
Quote:
Originally Posted by trojanman
Date: 4/24/09
AAdvantage Status: PLT
Fare class: I
What happened: Mechanical delay before departure; aircraft swapout; 3 hour delay; diverted landing due to hydraulic leak; forced rebook on connecting flights
Compensation: 5,000 miles
Comments: On 4/28 I received an unsolicited email from AA Cust. Service apologizing for this being my 2nd similar issue in less than a month. Gave me the miles without my asking for anything.
Question: I am grateful for the quick service and gracious mileage bonus, however given the amount of trouble I went through on this trip, and the fact that it was the 2nd similar problem in <1 month, would I be out of line in requesting more credit?
What was your routing? LAX-SFO or LAX-LHR? Makes a difference
__________________
You can now make your own Whisky in Texas with this cool Whisky making kit from Wasmund's.
Never said I was gonna ask for more...just asked if I would be out of line in requesting more
Honestly, I am truly curious about the system or formula AA uses to determine mileage compensation. Another previous post mentioned his only gripe was dead IFE on a longhaul and he/she got 15K miles, which seems like a lot compared to many of the more recent posts I've read.
Never said I was gonna ask for more...just asked if I would be out of line in requesting more
Honestly, I am truly curious about the system or formula AA uses to determine mileage compensation. Another previous post mentioned his only gripe was dead IFE on a longhaul and he/she got 15K miles, which seems like a lot compared to many of the more recent posts I've read.
Anyone have any feedback on this?
There's no clear formula for most things, even as to whether one gets miles or a voucher, only past experience, documented herein and also in the wiki.
In your case, however, I think there is some advice upthread about proactive requests for compensation sometimes getting more generous results than unsolicited compensation. In the scheme of things, a 3 hr delay is probably right about at the threshold where you may or may not get any compensation at all. Also, 5K miles is in line with some of the more recent reports in the wiki chart.
Another previous post mentioned his only gripe was dead IFE on a longhaul and he/she got 15K miles
According to posts in this thread, AA typically compensates for broken IFE much more generously than for mechanical delays. Why? I dunno. If it were up to me, I'd reverse that trend, but AA has yet to ask my advice on the subject.
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
What happened: 4 hour delay (SFO-JFK) due to late inbound (JFK-SFO). THe original reason was mechanical, and status was reliably updated.
Compensation: 5,000 miles
Comments: Received an email 4/29 indicating the 5000 miles. mrs brp probably received it as well.
Seems 5K is what they do for a big delay and, yes, I think it is enough
What happened: No audio on IFE on AA78. System was rebooted after it was reported. Still no audio. Announcement was made and crew apologized. Video was left playing as scheduled.
Compensation: 10,000 miles
Comments: Never received any communication. Just noticed a 10k Cust Serv Bonus today and called to ask what it was for.
I think 10k is excessive, but that's probably because I didn't care about the audio since I had my own entertainment.
My no-status friend flew with me, also booked in L, and received the same amount.
Programs: AA EXP 1MM;HH Diamond;Marriott Gold;Priority Club Plat;Hertz #1 5*
Posts: 106
Date: 5/1/2009
AAdvantage Status: EXP
Fare class: Discounted Y, upgrade to F
What happened: No IFE audio on AA123 (DFW-HNL).
Compensation: 15,000 miles
Comments: Actually, I had audio (scratchy but understandable), but I guess most of the rest of First (and maybe coach) did not. I did not complain or contact customer service, so the miles were a complete surprise. The real problem with the plane was the PA system which was barely working at the beginning of flight and not working at the end (FA used portable bullhorn for anouncements prior to and upon landing). I think I had the same plane returning from HNL-DFW a few days later and the PA system was cutting out again (takeoff delayed a few minutes as maintenance came on board to check it out- it worked long enough to get airborne but had problems again in flight). As far as I know however, everyone's IFE audio was functioning on the return.
Miles were a welcome surprise and more than enough compensation for a problem I didn't really encounter or complain about.
Programs: AA G 1MM, US G, DL PM/DM, UA P, SPG G, Hilton S
Posts: 520
Dec 08
AA JFK LHR
Class J
Seat broken, no lie flat, stuck in odd position
Special meal requested missing
Complained
Gave 75$ voucher for my daughter who was in another seat;
useless to me.
Phone calls useless.
would not change it to my account and just credit miles.
I wonder why anyone thinks AA service is good compared to UA or US
I wonder why anyone thinks AA service is good compared to UA or US
Because this doesn't happen to us often. The few times it does, the compensation received is appropriate to the problem and is useful. Because we don't put up whiny statements like this based on one event. That's why.
Complained
Gave 75$ voucher for my daughter who was in another seat;
useless to me.
Phone calls useless.
would not change it to my account and just credit miles.
I wonder why anyone thinks AA service is good compared to UA or US
Did you actually send an email via AA.com to Customer Relations?
