Date: 4/12/09
AAdvantage Status: PLT
Fare class: discounted Y
What happened: Temporarily lost luggage. Delivery service delivered to wrong address then got it back the next day and delivered it to the correct address. Nothing was missing from the bags.
Compensation: 5,000 miles after lots of phone time trying to figure out where the bags were.
Comments: Not worth the 5+ hours I spent on the phone with AA and "Perfect" Delivery Service. However, a big to one of the baggage agents that called me after the bags were finally located (they had $2k+ of wedding gifts in them)
__________________ My Flight Memory 2009 CO EUA's = 39/45 (87%) AA = 6/25 (24%) 2009 Bump Vouchers-$1,800
CO Lifetime EQM (est. 2006)-221,384
Does anyone know if miles that are given as compensation are posted into the account instantly? How long does it take?
I got an email three days ago that said 5,000 miles were credited to my account because I complained about the entertainment system not working on JFK-LHR. But the miles are not posted in my account yet. Is this normal or do I need to contact them?
Programs: AA EXP 1MM, Silver CO, BA Blue, Silver MR, Gold SPG
Posts: 2,876
Quote:
Originally Posted by thecleave
Date: 4/12/09 AAdvantage Status: PLT Fare class: discounted Y, miles/copay UG to C What happened: 2 hours into flight NRT-DFW IFE handset froze - couldn't stop, FF, rewind movie that was playing (although it did play until the end of the movie), unable to turn on overhead light or use FA call button. FA tried to reset but it didn't work. J was full so couldn't move to another seat. Compensation: 4,000 miles Comments: I wonder if I would have received more miles if I had waited & submitted the complaint next week after I cross the EXP threshold.
early congrats on making EXP.. it is a whole different world
__________________
You can now make your own Whisky in Texas with this cool Whisky making kit from Wasmund's.
Programs: AA Gold, UA Premier, CO, HH Silver, Marriott Rewards (Special!), SPG
Posts: 339
Quote:
Originally Posted by flybud123
ya, that's a good thread.
my ua situation: i took my first flight and got to my connecting point. my connection flight was delayed and if i took it, i would have missed my next connection to my final destination and would have been stuck overnight (i was going on a 1 night trip w/a friend, so this woudl have totally sucked). however, an earlier flight from the morning was delayed and about to depart in 20 mins, so if i got on that, then ic oudl still make my final connection. i went to the gate and asked if i could get on the standby list for that flight. the agent was kinda rude about it, saying they were busy getting ready to board, and i would need to wait. i insisted and he finally put me on the standby list. i asked what it looked like so i knew my chances and he woudln't say. so i called ua reservations and they were like, um, there's only 12 people on that flight. we'll jsut confirm you. i was so impressed w/the agent offering to confirm me on the phone (i've never had a standby confirmed on the phone, and later found out it was a 1k privilege, but at the time i thought she was breaking a whole bunch of rules for me). so i went back to the gate to get my boarding pass, and a different agent was there. she started printing it for me when the first agent came back and yelled at me - "i told you you would need to wait to see if there's space, now please stand back from the gate" - the other agent kindly said to him that reservations already confirmed me and she just needed to get me a boarding pass.
then, another lady in a simialr situation as me goes up to the gate and asks to go on the flight. the rude gate agent is there and says, no, it's time to push and too late to be added to the flight. that was the last i heard as i walked out to the palne. the lady didn't make it on my flight, and she probably got stuck overnight or who knows what. but it was silly, there was a dozen people on the plane. to be honest, i don't knwo why they didn't just take everyone who was on my original flight and move them to this earlier one since it being delayed essentially jmade it depart at the time my original flight was supposed to.
so i wrote to ua and ocmpliemented reservations for helping me and saving me from a stuck overnight. they apologized for the inconvenience of the rude agent and sent me a $75 e-certificate. i didn't ask for it, nor did i expect it. but to be honest, that type of taking care of their customers seems to be consistent.
Speak for yourself, my experience with them has been quite the opposite, especially when dealing with their customer care compared with AAs.
Date: 4/13/09
AAdvantage Status: GLD
Fare class: Q
What happened: Mechanical delay on incoming flight made firespirit jr's outgoing flight 3 hours late
Compensation: 3,000 miles
Comments: I politely asked for some miles for myself too (since per UMNR rules I was forced to wait with him and missed an additional 3 hours of work) but was denied.
Is this thread still open ?----Sorry I thought it was a closed thread.
Uhhh... I'll bite. The fact that you were able to click the "Post Reply" button and then click a "Submit Reply" button, by it's very act means it is not closed.
Did you think the "Submit Reply" button you had to click to post your message was a decoy or something?
Although I've been flying regularly with AA for more than 7 years now, earlier this month I had my first-ever compensation request/experience with AA.
Date: April 4, 2009 AAdvantage Status: GOLD Fare class: Deeply discounted economy What happened: Mechanical AA1182 LAX-AUS, resulting in a 2.5 hour delay at the gate Compensation: 3,000 bonus miles Comments: The pilot's announcements made it appear that the mechanical issue was rather minor and that the LA maintenance crew was somewhat incompetent in fixing it.
Location: Finally back in Boston after escaping from New York
Posts: 5,118
Date: 4/17 and 4/19
Status: EXP
Fare Class: C (discounted economy upgraded to biz both ways)
What happened: Seatback TV screen not viewable both directions, ORD-DEL and DEL-ORD. Very dark screen. Was replaced with a portable from F with fewer choices.
Compensation: 15,000 miles
Comments: Much more generous than I expected. Truthfully, I wasn't expecting anything since they substituted a unit. CS definitely read my email, since I had noted that I have broken IFE on about 50% of my long-haul flights and AA admitted that they were having significant problems with the IFE. My wife always tells me that I have AAwful IFE karma.
Date: 4/17 and 4/19
Status: EXP
Fare Class: C (discounted economy upgraded to biz both ways)
What happened: Seatback TV screen not viewable both directions, ORD-DEL and DEL-ORD. Very dark screen. Was replaced with a portable from F with fewer choices.
Compensation: 15,000 miles
Comments: Much more generous than I expected. Truthfully, I wasn't expecting anything since they substituted a unit. CS definitely read my email, since I had noted that I have broken IFE on about 50% of my long-haul flights and AA admitted that they were having significant problems with the IFE. My wife always tells me that I have AAwful IFE karma.
Mike
I had the same problem one way back in C, lhr-lax. 6k miles.
Programs: AA EXP, BA Exec Club, LANPASS, Hilton HHonors
Posts: 720
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Quote:
Originally Posted by mikeef
Date: 4/17 and 4/19
Status: EXP
Fare Class: C (discounted economy upgraded to biz both ways)
What happened: Seatback TV screen not viewable both directions, ORD-DEL and DEL-ORD. Very dark screen. Was replaced with a portable from F with fewer choices.
Compensation: 15,000 miles
Comments: Much more generous than I expected. Truthfully, I wasn't expecting anything since they substituted a unit. CS definitely read my email, since I had noted that I have broken IFE on about 50% of my long-haul flights and AA admitted that they were having significant problems with the IFE. My wife always tells me that I have AAwful IFE karma.
Mike
Wow! I'd take 15k miles over working IFE any day. Here's hoping for my next itinerary in a couple of weeks!
Delayed due to mechanical issue (something about the left engine) and then a change in aircraft.
Exactly 3 hours late: scheduled arrival 20:55; actual arrival 23:55.
AA emailed me yesterday that they were sending me 5,000 miles as compensation, which showed up in my account overnight and included th boilerplate apology.
What happened: Mechanical delay before departure; aircraft swapout; 3 hour delay; diverted landing due to hydraulic leak; forced rebook on connecting flights
Compensation: 5,000 miles
Comments: On 4/28 I received an unsolicited email from AA Cust. Service apologizing for this being my 2nd similar issue in less than a month. Gave me the miles without my asking for anything.
Question: I am grateful for the quick service and gracious mileage bonus, however given the amount of trouble I went through on this trip, and the fact that it was the 2nd similar problem in <1 month, would I be out of line in requesting more credit?
to one of the baggage agents that called me after the bags were finally located (they had $2k+ of wedding gifts in them)
