Programs: AA EXP (1MM), US Silver, PCR Plat, HHonors Gold, Hyatt Silver
Posts: 104
Yes, your expectations are a bit unrealistic.
If the FA in your particular situation was not as attentive as you expected in helping you with the water spillage, that would actually be an exception to how I have observed FAs across airlines handle similar situations. And AA FAs are no less than their counterparts in terms of service and attention to pax. I would not expect to be compensated for an accident that tends to happen quite often in flights, given turbulence and the tight space that FAs need to maneuver.
I wouldn't demand or expect any comp in similar circumstances.
i have had water, juice, hot coffee, food, soda, liquor you name it spilled on me. and without fail i request the same compensation EVERY TIME. luckily, i have never once been denied. the FAs have always been very helpful in compensating me with paper towels....
wow, thanks for all the quick responses. much appreciated. i guess i can always count on ft to give the other side of the story. so to answer the questions:
-it was not hot water, just regular bottled water. about 1 cup full
-i did not ask for any compensation when i wrote. i just informed them of what happened.
-to the restaurant example, i used to work at a fast food restaurant, and situations like that did happen - we would usually offer a comp meal - so about $5 value, which is what they paid for their meal
-i guess we all have different experiences. i remember one time i wrote ua to tell them about how GREAT an employee was in my difficult situation. they said they would forward the compliment to that employee's department and they apologized that i was in that difficult situation and comp'd me for it - i was totally not expecting that
-yes, if there's a merged thread, plz move to the appropriate spot. sorry for starting a new thread. i did a search for "compensation" and didn't see a merged thread
thanks for all the opinions. much apppreciated, and i will reset my expectations, that i probably wasn't due anything for this.
Programs: AA EXP (1MM), US Silver, PCR Plat, HHonors Gold, Hyatt Silver
Posts: 104
Quote:
Originally Posted by flybud123
wow, thanks for all the quick responses. much appreciated. i guess i can always count on ft to give the other side of the story. so to answer the questions:
-i guess we all have different experiences. i remember one time i wrote ua to tell them about how GREAT an employee was in my difficult situation. they said they would forward the compliment to that employee's department and they apologized that i was in that difficult situation and comp'd me for it - i was totally not expecting that
Would definitely like to know what the UA situation was - can you provide some details? Doubt it would be in the same league as a water spillage.
my ua situation: i took my first flight and got to my connecting point. my connection flight was delayed and if i took it, i would have missed my next connection to my final destination and would have been stuck overnight (i was going on a 1 night trip w/a friend, so this woudl have totally sucked). however, an earlier flight from the morning was delayed and about to depart in 20 mins, so if i got on that, then ic oudl still make my final connection. i went to the gate and asked if i could get on the standby list for that flight. the agent was kinda rude about it, saying they were busy getting ready to board, and i would need to wait. i insisted and he finally put me on the standby list. i asked what it looked like so i knew my chances and he woudln't say. so i called ua reservations and they were like, um, there's only 12 people on that flight. we'll jsut confirm you. i was so impressed w/the agent offering to confirm me on the phone (i've never had a standby confirmed on the phone, and later found out it was a 1k privilege, but at the time i thought she was breaking a whole bunch of rules for me). so i went back to the gate to get my boarding pass, and a different agent was there. she started printing it for me when the first agent came back and yelled at me - "i told you you would need to wait to see if there's space, now please stand back from the gate" - the other agent kindly said to him that reservations already confirmed me and she just needed to get me a boarding pass.
then, another lady in a simialr situation as me goes up to the gate and asks to go on the flight. the rude gate agent is there and says, no, it's time to push and too late to be added to the flight. that was the last i heard as i walked out to the palne. the lady didn't make it on my flight, and she probably got stuck overnight or who knows what. but it was silly, there was a dozen people on the plane. to be honest, i don't knwo why they didn't just take everyone who was on my original flight and move them to this earlier one since it being delayed essentially jmade it depart at the time my original flight was supposed to.
so i wrote to ua and ocmpliemented reservations for helping me and saving me from a stuck overnight. they apologized for the inconvenience of the rude agent and sent me a $75 e-certificate. i didn't ask for it, nor did i expect it. but to be honest, that type of taking care of their customers seems to be consistent.
-yes, if there's a merged thread, plz move to the appropriate spot. sorry for starting a new thread. i did a search for "compensation" and didn't see a merged thread
Argh. Thanks for the info, I've passed this information upstairs to the team working on the "new, improved search". This consolidated thread does not even come up if you know what you are looking for and do an Advanced Search by Title for "compensation".
For future reference, if search fails you, try the Unofficial User Guide Sticky and the wiki. In fact, I generally start there first.
Date: 4/7/09 AAdvantage Status: EXP Fare class: discounted Y, eVIP UG to C What happened: Mechanical out of FCO (fuel gauge replacement), resulting in 3-hour delay. Misconnected in JFK, no more avail flights to SFO that night. Compensation: Hotel/meal voucher, next morning UG to F on 762. Further followup (4/14): Unsolicited apology email from CS along with 5000 miles Comments: AC AAngels let us into the FL at JFK, and we had the whole place to ourselves before departure.
As an EXP on an international itinerary, you should have FL access even without the delay. Since there was an irrop, I would have been surprised if you hadn't received access.
As an EXP on an international itinerary, you should have FL access even without the delay. Since there was an irrop, I would have been surprised if you hadn't received access.
Yup, you're right ... in fact, the FL agent only needed to see our BP's from the JFK-FCO leg. Still, it was treat to have had the whole lounge to ourselves.
__________________ "In a world full of people, only some want to fly, Isn't that crazy?"
- Seal
wow, thanks for all the quick responses. much appreciated. i guess i can always count on ft to give the other side of the story. so to answer the questions:
-it was not hot water, just regular bottled water. about 1 cup full
-i did not ask for any compensation when i wrote. i just informed them of what happened.
-to the restaurant example, i used to work at a fast food restaurant, and situations like that did happen - we would usually offer a comp meal - so about $5 value, which is what they paid for their meal
-i guess we all have different experiences. i remember one time i wrote ua to tell them about how GREAT an employee was in my difficult situation. they said they would forward the compliment to that employee's department and they apologized that i was in that difficult situation and comp'd me for it - i was totally not expecting that
-yes, if there's a merged thread, plz move to the appropriate spot. sorry for starting a new thread. i did a search for "compensation" and didn't see a merged thread
thanks for all the opinions. much apppreciated, and i will reset my expectations, that i probably wasn't due anything for this.
You wrote to AA to tell them you had some water spilt on you?
What did you expect AA to give you for this, a free ticket?
I am sure the napkins were handed to you and not "thrown" and the FA apologzed.
WOW 200 complaints in 6 months and under 25K miles.
"Our review found that although you flew only 24,891 actual miles in 2008, you contacted us to obtain mileage compensation of 68,500 miles, numerous upgrades, and $5,125 in dollar off certificates"
Programs: AA EXP 1MM, Silver CO, BA Blue, Silver MR, Gold SPG
Posts: 2,877
Date: 3/28/09
AAdvantage Status: EXP
Fare class: discounted Y, eVIP UG to C
What happened: 1.5 hour delay to YUL, lost bags, broken seat on YUL-ORD, 3 hour delay on ORD-FRA, missed train, meeting, etc.
Compensation: $300 each
Comments: I was very pleased with AA's handling of this. It took them less than 48 hours to respond.
__________________
You can now make your own Whisky in Texas with this cool Whisky making kit from Wasmund's.
Programs: AA EXP, Hyatt Platinum, Omni Select Guest Platinum, SPG Gold
Posts: 166
Date: 4/12/09 AAdvantage Status: PLT Fare class: discounted Y, miles/copay UG to C What happened: 2 hours into flight NRT-DFW IFE handset froze - couldn't stop, FF, rewind movie that was playing (although it did play until the end of the movie), unable to turn on overhead light or use FA call button. FA tried to reset but it didn't work. J was full so couldn't move to another seat. Compensation: 4,000 miles Comments: I wonder if I would have received more miles if I had waited & submitted the complaint next week after I cross the EXP threshold.
Further followup (4/14): Unsolicited apology email from CS along with 5000 miles 
