Flew AA55 today.... and what a bad day it is in ORD.
On approach to land at ORD, pilot decided to abandon it as visability was down to 1/4 mile and he didn't think he'd be able to stop the plane before the end of the runway.
This then resulted in us flying around, and then going to MSP to refuel.
We left MAN @ 10:22 and didn't arrive in ORD until 17:38 (as per AACargo.com). The flight was scheduled for 10:30-13:10.
Would I be wasting my time firing an email to AA Customer Relations asking that miles for ORD-MSP-ORD be credited?
100% complete wast of time.
Weather delays suck - they really do, but they happen. I live in Chicago and can attest that the conditions here - particularly during the scheduled arrival time - sUcked.
Would I be wasting my time firing an email to AA Customer Relations asking that miles for ORD-MSP-ORD be credited?
Waste of time, but that is pretty fun. Imagine being the AA employee who reads that email. They either would be on the floor laughing their behind off or be speechless with disbelief. I do like the premise, though. I mean, AA did fly you to MSP, why shouldn't you get the miles for it.
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New York to London via Bangkok....Is there really any other way?
Pilot takes extra care, and AA incurs extra expense, to keep passengers safe. I would have shaken his hand and thanked him on my way off the flight, given him a Starbucks card if I had one. I would be writing AA to commend the pilot for his actions. Of course, the value that different passengers will place on things differs, and YMMV.
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Never argue with an idiot. They drag you down to their level, then they beat you with experience.
Programs: AA EXP 1MM, Silver CO, BA Blue, Silver MR, Gold SPG
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Don't do it.
You booked and paid for MAN-ORD. You can't request Non-original routing credit.
Yes you were inconvenienced and paid a price for that in loss of time. AA was much more inconvenienced. I believe as a matter of principle if the airline could have reasonably avoided the problem. Weather is one of those things that we can't blame AA for, even if we try.
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Waste of time, but that is pretty fun. Imagine being the AA employee who reads that email. They either would be on the floor laughing their behind off or be speechless with disbelief. I do like the premise, though. I mean, AA did fly you to MSP, why shouldn't you get the miles for it.
I'm assuming (hoping) that that was meant in jest, and not a serious inquiry.
Over thanksgiving, we had our SJC-SAN turn into SJC-SAN (airspace)-LAX-SAN. I thought about the extra miles at the time...not seriously, of course.
Programs: AA: PLT MM, HA: Pualani Tinfoil, UA: 125 Grocery Miles at a time!
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Quote:
Originally Posted by ILuvParis
Great experience yesterday on Flight 6 from OGG to DFW. Partner and I are EXP and our upgrades had cleared two days before the flight. We checked in online the night before the flight and printed out our boarding passes. They had begun the pre-boarding process last evening when we heard our names called to go to the desk. It seems there were two "non-operational" seats in FC and because we were the only people who had received status upgrades, we were getting bumped out of FC. They gave us a choice of taking a HA flight to HNL and taking the non-stop to DFW in FC or they would put us in coach on this flight (in 17A and B, the seats normally reserved for crew rest - and the same seats that used to be the business class seats on the 763) and give us each a $400 voucher. We chose the latter and were very happy to do so! They did not serve us the FC meals, but they gave us anything and everything we wanted from "Buy on Board" as well as whatever we wanted to drink at no charge.
Well, there is more to the story. We decided to use our vouchers (along with our last two eVIPs for 2008) for tix to LHR in February. We called the EXP desk, made the reservations and paid the difference, as well as the upgrade fees from LHR, with a credit card. As we had one voucher each, we have separate records. We were instructed to mail the vouchers in and told that we would not be ticketed until AA received the vouchers (why this can't be handled electronically using some kind of voucher number is beyond me). My partner mailed them together, but put both of our names on the correspondence and the envelope.
Yesterday, he informed me that he has now been ticketed. My record still showed "purchased." Today, the same. Since he had mailed the vouchers and had the proof of AA's receipt of them, I gave him my Locator # and asked him to call AA.
Here is what the fools did. They applied both vouchers to his ticket, left mine unpaid and, for my voucher balance (about $300) created a new voucher in his name and sent it to him. (So much for their non-transferability! ). How ridiculously stupid was this? I'm tempted to send an email to Customer Service to ask them what compensation I can get for this inconvenience.
4th January 2009: AA 16 SFO-JFK scheduled departure time 11:50, scheduled arrival 20:20.
Several announced short delays of 2 minutes or so each, then at 14:00 the flight was delayed until 23:30 (or thereabouts).
Called the ExP desk. Sunday after New Year's, so not many alternatives for rerouting that day, and very few for the next day, Monday, and those options were all quite unappealing. The agent was unreceptive to an offer from me to fly on Tuesday instead, but no big deal, I wasn't that enthusiastic about going on Tuesday anyway.
Finally departed at 00:05 Monday and arrived at JFK at 8:10 Monday, so 12 hours 15 minutes late on departure, and 11 hours 50 minutes late on arrival.
Compensation arrived on 12 January: 15,000 miles and a phone call from AA to apologize, unsolicited.
Glad I took the extra books along, but I wish, I really really wish, they'd turn the air conditioning down in Terminal 3 at SFO. (If you were there that afternoon/evening, I was the one trying to read a paperback while wearing red gloves and sitting as far away from the windows as possible.)
Flew DME-ORD earlier this month, and the ground folks in Moscow were atrocious. All AA employees but locals who didn't have a clue how to handle a crowd or inform of delays, etc. A series of mechanical issues -- changing a flat tire, fixing water in a toilet -- held us up for 3 hours, and we landed in ORD near 7:30 pm instead of scheduled 4:30. I waited a week, heard nothing, then wrote to AA. A day later I received a nice email explaining that schedules are never guaranteed, yada yada yada, but they gave me a voucher equal to $100 for each of the pax on my record. I thought it was more than fair. Would anyone here have expected a different reply or different compensation?
First, since several people have been slinging the "Rule 240" term about freely , here's a link to American's current take on Rules 80 and 240.
Second, and trying not to be harsh here, it feels like you are using your wife's pregnancy from a retrospective point of view as leverage to gain compensation. IMO, I'd have taken that condition into consideration when planning the trip and thiking about booking cheaper flights through Chicago in winter and with later-in-the-day connections most likely to be affected by problems. (Why should AA be more proactive than you and your wife? They are more disinterested than you... and less aware of her condition.)
But there's never any harm in asking for compensation - I'd not expect much, myself, but check 240 and be reasonable, and someone at AA may have some mercy. Or not, of course.
Quote:
Originally Posted by trueblu
I would be grateful for AA FTers views on my wife's recent experience with AA. She was flying MSP to BOS via ORD a few days ago. Arriving at the airport, was told everything OK, but once through security, was told that her flight was delayed 35 minutes -- putting her connecting flight at ORD at risk. She phoned me for advice, and I suggested she ask if she could be proactively be switched to NW's direct service (they have done this for me, as a general member), particularly since she was a pregnant woman, travelling alone, and if she missed her connection, would arrive in BOS well after midnight: but the gate agent (and supervisor) refused.
The flight got progressively more delayed, and she was then told that her connecting flight at ORD was cancelled. She again asked about the direct service (there was just enough time to make it) but was again refused. The flight boarded an hour later than schedule, but then sat on the tarmac for another 45 minutes before take-off. She got to ORD, where the last flight out to BOS was delayed by 80 minutes. She finally got to BOS at 02:15 (just over 3 hours delay from her original booked flight).
I realise that irrops do happen, and that AA is under no obligation to be proactive about it. However, it was clear early on that there was going to be a significant delay.
My questions are: should she just put it down to bad luck and forget about it? I know that there are no EU-like regulations, but I recall reading something about some compensation due under these circumstances (I've had a quick look at the compensation thread, but wasn't able to get a consensus). And if she were to contact AA, what method would be the best recourse?
many thanks,
tb
__________________ Lend a hand up with Kiva; far more than a hand out.
Date: Jan 2009 AAdvantage Status: Non-elite Fare class: AA award travel (return is PVG to east coast, connecting via ORD) What happened: Return flight departed PVG at least 2.5 hrs behind schedule and AA staff at ORD had to put me on a flight by another airline to get back home. Contacted customer relations via online email for (1) baggage fee of $40 charged by the other airline (2) down grade of cabin class of the flight from ORD to east coast (original AA flight was booked in first class but traveled in coach on the other airline). AA promptly responded with (1) 4k bonus miles as a goodwill guesture and (2) reinstatement of 15k miles for the downgrade.
Very reasonable and professional.
). How ridiculously stupid was this? I'm tempted to send an email to Customer Service to ask them what compensation I can get for this inconvenience. 
, here's a 
