Location: DFW; 2-time FT Fantasy Football Champ, now in recovery.
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Getting nothing for weather-caused delays (your return) is par for the course. I've been given 4-5K for a 4 hour mechanical delay (like your outbound), so in the end, what you got seems about right.
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Quote:
Originally Posted by DallasAudiGuy
AA 176 (NRT-DFW)
08 Aug 08
Upgraded to J with miles and co-pay
Seat 10G
Tray Table - Inoperable
IFE - Inoperable
IFE crash = reading light stuck on the whole flight
AA sets compensation price for bad equipment at 10,000 AA miles
I think it is not enough, but I understand the chances of getting more are slim.
I'm generally not an AA apologist, but I don't see why this is unreasonable. When I'm flying J, I value seats, service, catering and IFE - in that order. You got the larger seat, presumably service that was as good (or bad) as it ever is, and the same catering as everyone else. Since the tray table is two parts (never understood this - either part is big enough for a meal tray), I presume at least one of those parts worked, so you should have been able to eat the lousy meal just fine.
So it really seems like the only thing they are paying compensation for would be broken IFE, and a light that was stuck in the "ON" position during a day flight.
i think the refund should be a fair proportion of what you paid (miles+cash), plus a bit extra to make-up for the hassle and disappointment.
to calculate the fair proportion you need to calculate how much of what you paid goes towards the IFE and a comfortable light-free environment. In fairness to AA you did receive most of what you paid for so the proportion is not going to be too high.
in cases where people receive an economy-standard serverice in biz, especially for domestic flights, i think the refund should be 100% (of the econ-biz difference), but in your case you've been offered maybe 200 USD worth of miles, this seems quite generous.
I wrote to AA and explained in full detail what happened. For compensation, I asked for : 1.) Partial refund for flight to DFW going to PHX and 2.) a complimentary upgrade for next class of servoce for my nextr ticket booked with them and an upgrade in my Advantage membership for the trouble of my cancelled flight home and additonal cost of hotel and meals overnight..
I wonder did they write "har har har har har har!" in their e-mail or just thought it while writing with what you got?
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I recently got 3,000 miles credited without even asking after my flight was stuck on the ground for 2.5 hours (I was in Y-up F though...) I was ecstatic.
Stuff happens....I agree, be happy with what you got.
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It doesn't matter that you value something different, thats not what the OP cares about
I know I paid 8K for my last J seat, I would expect it to work and would expect to get more than 10K, I would let AA know after the 10K is received that it is inadequate..
you have a choice in carriers (so they always tell me)
Quote:
Originally Posted by stratofortress
I'm generally not an AA apologist, but I don't see why this is unreasonable. When I'm flying J, I value seats, service, catering and IFE - in that order. You got the larger seat, presumably service that was as good (or bad) as it ever is, and the same catering as everyone else. Since the tray table is two parts (never understood this - either part is big enough for a meal tray), I presume at least one of those parts worked, so you should have been able to eat the lousy meal just fine.
So it really seems like the only thing they are paying compensation for would be broken IFE, and a light that was stuck in the "ON" position during a day flight.
You did ask for too much, IMO, and you did pretty well on the compensation. Congratulations!
Regardless of modernization since the days of propellers, today's aircraft still have maintenance issues, weather still causes many delays and some airports have become overly congested - with an air traffic control system really not much better than that developed in the 1950s, with only some added gewgaws (SIF.)
So if one really needs to get there by a certain time, even today it's necessary to plan and take precautions, even go the day before. (If you want to curl your hair, read the Conditions of Carriage and see what AA promises about getting you anywhere.) Particularly entertaining is the section on FORCE MAJEURE EVENTS, and possibly empowering with its knowledge is DELAYS, CANCELLATIONS AND DIVERSIONS, as well as the information on Rules 240 and 80 (link in Unofficial Users' Guide.)
Quote:
Originally Posted by jmoskal
I have a question....I recently wrote to AA regarding a trip to PHX I took about a month ago. I wrote requesting compensation for the interruption. Below are the details of what happened and what AA responded with. Would like to know what they offerred was fair or I should have gotten more:<snip>
__________________ Lend a hand up with Kiva; far more than a hand out.
Can you provide me with the number that you used to call corporate?
AA used to publish a phone number for customer relations. They no longer do. But you can call reservations and ask them to transfer your call to Customer Relations.
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Quote:
Originally Posted by TrojanHorse
It doesn't matter that you value something different, thats not what the OP cares about
I know I paid 8K for my last J seat, I would expect it to work and would expect to get more than 10K, I would let AA know after the 10K is received that it is inadequate..
you have a choice in carriers (so they always tell me)
But there is a significant difference: you paid 8,000.00 for your seat, the OP paid for his/her ticket using mileage + copay.
Not too long ago on FCO-ORD, I had a broken seat (didn't function at all) on the 763, upgraded use miles/copay (I was out of eVIPs). The seat next to me didn't work either. The man sitting in it was on a paid J ticket. I know this b/c we discussed it during the flight. We both received compensation from AA but what we rec'd differed considerably - and IMO corresponded to the difference between a paid ticket and an upgraded ticket.
I'm generally not an AA apologist, but I don't see why this is unreasonable. When I'm flying J, I value seats, service, catering and IFE - in that order. You got the larger seat, presumably service that was as good (or bad) as it ever is, and the same catering as everyone else. Since the tray table is two parts (never understood this - either part is big enough for a meal tray), I presume at least one of those parts worked, so you should have been able to eat the lousy meal just fine.
So it really seems like the only thing they are paying compensation for would be broken IFE, and a light that was stuck in the "ON" position during a day flight.
10K miles seems downright generous to me.
YMMV.
Bolding mine. The OP doesn't state that at least one of the parts of the tray table works, he says "inoperable" I read that as it didn't come up out of the armrest at all. Again, this is me making an assumption and we all know where that leads
However, the 2nd piece of bolding YMMV is what is important. The OP may value other parts more seriously. I, personally, would be seriously miffed if the reading light were stuck on on. I sleep on flights all the time - yes even daylight ones - and would have a hard time with a light shining brightly in my eyes.
I don't think you'll get more than 10k but you can try. Just be prepared to be disappointed
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Quote:
Originally Posted by Redhead
Bolding mine. The OP doesn't state that at least one of the parts of the tray table works, he says "inoperable" I read that as it didn't come up out of the armrest at all.
In addition to the armrest table (certainly the preferable one for food service) there is a second portion of the table that flips out from the seat back in front of you. I'm just curious if BOTH parts of the table didn't work, or just the armrest portion.
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Double what I received for a busted NGBC seat (obvious wiring issue that left my seats controls inop, but when ever the person next to me adjusted their seat, mine would recline, then raise up again several times before stopping in an ackward position).
