What do you all think...Was this fair? Was i askig for too much or shoudl I have gotten more than what they offerred.. I tooke the $125 gift certificate.
You asked AA for a partial refund and a complimentary upgrade on your next flight and to be granted the next level of AAdvantage status? Wow. Imo (and if I understood you correctly) your request was way over the top.
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Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 1,748
Quote:
Originally Posted by jmoskal
For compensation, I asked for : 1.) Partial refund for flight to DFW going to PHX and 2.) a complimentary upgrade for next class of servoce for my nextr ticket booked with them and an upgrade in my Advantage membership for the trouble of my cancelled flight home and additonal cost of hotel and meals overnight.
Looks like you arrived late due to weather on the return and a few hours late on the outbound due to a mechanical.
A $125 voucher is more than fair in this case. As for your request in 2), upgrade on your next trip and upgrading your AAdvantage membership, not going to happen.
You asked AA for a partial refund and a complimentary upgrade on your next flight and to be granted the next level of AAdvantage status? Wow. Imo (and if I understood you correctly) your request was way over the top.
Well my reason for that request is that it is not hard cash. In order to benefit from this compensation, I actually have to purchase a tix upfront. The $125 is hard cash right off the top, whereas the other way I have to pay whatever price they quote. Also on some flight sone Business and First class seats go empty so if I get upgraded they then can resell my seat again.
As for my Inbound, I understand part of it is weather related..but my gripe was whey let their passengers sit on the plane for another hour when 1. the control tower will not release us and 2. that your flight crew time was going to expire in that time. The should have brought us back to the gate earlier so we could have gotten other flights out. The person at HQ stated that yes it was a bad decision Chicago Operations made.
Also, as for Maintenance..that is the airline's responsibility. When do airlines take responsibility for such things and stop blaming on weather or other things...Maintenance is their responsibility and should owe up when they have to cxl and inconvenience their passengers.
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Wow!
What would you expect if AA actually did something really wrong? Say AA misticketed your reservation after a change due to weather and you got stuck at ORD for 3 days. What would you ask for then?
Expanding your ratio to that level my math says at a minimum you would ask for a private 777 at your disposal for 3 years. Someone please check my math.
You got waaaaaaaaaaaaaay more than you were entitled to IMHO.
__________________ "[T]hat kid got everything money, girls, grades, and people fear him because he is italy." - Winner, Best FT Quote
AA was very generous to give $125 voucher for two weather-related delays. In the good old days it might have been possible to get huge compensation for minor delays on relatively cheap tickets. Those days are long gone on all counts: the future holds very low probability of huge compensation, minor delays and/or cheap tickets.
Programs: Hyatt Diamond, Hilton Gold, AA Gold, UAL Prem
Posts: 152
Corporate Number
Quote:
Originally Posted by jmoskal
I have a question....I recently wrote to AA regarding a trip to PHX I took about a month ago. I wrote requesting compensation for the interruption. Below are the details of what happened and what AA responded with. Would like to know what they offerred was fair or I should have gotten more:
Outbound: JFK-DFW-PHX.....The flight to JFK was cancelled due to servicing and maitenance issue...Was rerouted thru Chicago and had a over 3hr layover there berfore flight to PHX...so I was suppose to arrive in PHX at 11AM and did not until after 3pm that day.
InBound(going home): PHX-ORD-JFK...the flight to PHX was fine....the next flight from ORD was suppose to leave at 5pm then delayed to 5:25pm. We boarded for 5:25pm depature and pushed back at that time....We taxied since it was busy at that time and when it was our turn to takeoff, the control tower told the captain to pull over and park the plane because the airspace to NYC was too crowded with a thunderstorm in Ohio Valley...We sat for 2 hours on the plane and then the captain said the tower will not release us for another 1 hr. That hour came and when it was up the captian said we were released but now the flight crew's time expired and was going back to the gate and AA decided to cancel the flight. I called the 800 # and aswe taxied I got the last two seats on the first flight out the next morning to JFK. Once back at gate I got reticketed and no other flights to NYC that night were open. I had to ask for o/n accomodations and was only offerred a discount rate at the Hyatt ($75) because it was weather related.
I wrote to AA and explained in full detail what happened. For compensation, I asked for : 1.) Partial refund for flight to DFW going to PHX and 2.) a complimentary upgrade for next class of servoce for my nextr ticket booked with them and an upgrade in my Advantage membership for the trouble of my cancelled flight home and additonal cost of hotel and meals overnight.
Their two inital responses was that I was not entitled to anything as it was weather-related....It wasn't until I called Corporate HQ and left two messages with the head at customer relations dd someone call me back.
They offered me either 5K miles to my Advantage acct or $125 E-Certificate.
What do you all think...Was this fair? Was i askig for too much or shoudl I have gotten more than what they offerred.. I tooke the $125 gift certificate.
Can you provide me with the number that you used to call corporate?
Programs: AAdvantage EXP, AA 1.4MM, Marriott Rewards
Posts: 1,767
seems clear enough to me
3 problems, unfortunately not that uncommon from what I read here, a so-so offer of compensation
you have my sympathies. I agree that the 10k mi is probably all you can expect for this SNAFU. I think we can expect more of this as the carriers get squeezed by high fuel costs.
AA 176 (NRT-DFW)
08 Aug 08
Upgraded to J with miles and co-pay
Seat 10G
Tray Table - Inoperable
IFE - Inoperable
IFE crash = reading light stuck on the whole flight
I am glad you brought this to AA's attention. These conditions are very discouraging, and I hope AA takes action to repair promptly and to prevent these types of problems.
