Programs: AA EXP, DL GM, Jetblue TrueBlue, HH Diamond, MW Silver, PC Gold
Posts: 605
Quote:
Originally Posted by Gandhi90s
If I were running a business, I would love to have customers like you!
If you ordered an air-conditioner in July and it was not installed until November, would you still be willing to pay for it?
An 8-hour delay for MX problems is definitely a candidate for compensation.
Of course it's a candidate for compensation. As I said, it's not a candidate for a refund.
If I bought an air conditioner in July, and signed a contract for installation for July which stated that the installation may be delayed or even canceled and rescheduled, and I still signed the contract, then I would not be entitled to a refund.
You sign that agreement ever time you book a plane ticket.
You might want to check whether you can obtain compensation under EU regulation (EC) 261/2004 -- > see Article 3, 1(b) which states:
This Regulation shall apply .... (b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
You might want to check whether you can obtain compensation under EU regulation (EC) 261/2004 -- > see Article 3, 1(b) which states:
This Regulation shall apply .... (b) to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.
I don't understand why you would expect/want a refund. You got the services contracted, albeit late.
If, when you bought your ticket, you bought it to arrive sometime between noon and 8pm, then you would be daft to ask for compensation.
However, last I checked, AA still has scheduled flights without a hidden fudge-factor. Failing to provide the services paid for within a reasonable timeframe deserves compensation.
BTW, this is all based on refund. I agree that a full refund is not realistic, but something more than AA's own currency (miles) might be in order.
Programs: AA EXP, DL GM, Jetblue TrueBlue, HH Diamond, MW Silver, PC Gold
Posts: 605
Quote:
Originally Posted by oneant
If, when you bought your ticket, you bought it to arrive sometime between noon and 8pm, then you would be daft to ask for compensation.
However, last I checked, AA still has scheduled flights without a hidden fudge-factor. Failing to provide the services paid for within a reasonable timeframe deserves compensation.
BTW, this is all based on refund. I agree that a full refund is not realistic, but something more than AA's own currency (miles) might be in order.
I can understand the OP's exasperation (I would be maddened by such a delay) but the following is from the COC:
RESPONSIBILITY FOR SCHEDULES AND OPERATIONS
American will endeavor to carry you and your baggage with reasonable dispatch, but times shown in timetables or elsewhere are not guaranteed and form no part of this contract. American may, without notice, substitute alternate carriers or aircraft and, if necessary, may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice. American is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight. Under no circumstances shall American be liable for any special, incidental or consequential damages arising from the foregoing.
You can take a look at the compensation thread to get an idea of what you might receive. Some have suggested that contacting AA proactively might give better results than unsolicited compensation.
Of course it's a candidate for compensation. As I said, it's not a candidate for a refund.
If I bought an air conditioner in July, and signed a contract for installation for July which stated that the installation may be delayed or even canceled and rescheduled, and I still signed the contract, then I would not be entitled to a refund.
You sign that agreement ever time you book a plane ticket.
My bad. I missed the fact that you were talking about a refund and not compensation in general. I agree that a refund is unlikely.
...and that is exactly where this series of posts will be "assimilated," to include in the consolidated compensation thread. Thanks!
/Moderator
Quote:
Originally Posted by dstan
You can take a look at the compensation thread to get an idea of what you might receive. Some have suggested that contacting AA proactively might give better results than unsolicited compensation.
Programs: UA - 1K, AA - PLT, NW - PLT lite, Marriott PLT, HHonors GLD
Posts: 3,127
Hi I realize this is an old thread, but I am wondering this same question, currently.
I also need to know where to send my complaint / request for compensation.
I am very unhappy with AA at the moment, my luggage is delayed almost a day now, and though they tell me it is coming soon, I had some test equipment that I needed in it. The lack of equipment meant some big time problems for me. The equipment itself is not expensive but is not available to purchase at my arrival location.
There was no reason for the delay, plenty of connection time, though I suspect the baggage handlers at DFW were deliberately doing a poor job (saw them throwing (overhead!!)around bags on their way to the plane, two of my co-workers bags were seriously damaged). Never seen anything like it.
Hi I realize this is an old thread, but I am wondering this same question, currently.
I also need to know where to send my complaint / request for compensation.
I am very unhappy with AA at the moment, my luggage is delayed almost a day now, and though they tell me it is coming soon, I had some test equipment that I needed in it. The lack of equipment meant some big time problems for me. The equipment itself is not expensive but is not available to purchase at my arrival location.
There was no reason for the delay, plenty of connection time, though I suspect the baggage handlers at DFW were deliberately doing a poor job (saw them throwing (overhead!!)around bags on their way to the plane, two of my co-workers bags were seriously damaged). Never seen anything like it.
Thanks
Was the equiipment too large to carryon?
As far a compensation goes, you would first ask the baggage people.
You could also go to the "contact us" part of aa.com and look for "Customer Relations"
You can contact them by email, fax, mail, or express carrier
If I were running a business, I would love to have customers like you!
If you ordered an air-conditioner in July and it was not installed until November, would you still be willing to pay for it?
An 8-hour delay for MX problems is definitely a candidate for compensation.
If you got the Air conditioner installed in November, would you expect to get it for free? Presumably, if the summer ended and you still didn't have it, why would you not cancel the order if you didn't want to pay for it? If you don't cancel it and it gets installed in November, you should pay for it.
Programs: UA - 1K, AA - PLT, NW - PLT lite, Marriott PLT, HHonors GLD
Posts: 3,127
The madness continues. My bag was finally delivered in MKE last night at 11 PM. They said they'd deliver it to me.
Now it shows it is going BACK to ORD, and then to Green Bay. Which is 10 miles closer to me than MKE.
Thanks AA. I'm sure those ORD and Green Bay flights are going to be right on time with this huge thunderstorm we are having right now. I'm sure the 10 miles driving distance makes up for it.
Yes, I could have carried on the equipment, though it would have been a pain. I had to check a bag anyway due to the length of the trip. I know I could have helped myself more here but it doesn't excuse AA's incompetence in this matter.
FWIW, I called baggage services and got a good agent who agrees with me that this is ridiculous. She has done everything she can, but the MKE baggage won't be open until the bag's already headed back to ORD.
I know I could have helped myself more here but it doesn't excuse AA's incompetence in this matter.
Very true. I never, ever check bags- and this is part of the reason. Simply not having to wait for it is another. While I take steps to prevent their screwing things up, I'd be hard-pressed to blame myself (or any person checking bags) for failing to carry-on and excuse the airline (or cut them slack).
