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The DFW area has made storms with lightening nearly every day for the past week late in the afternoon. If any part of this delay was due to weather, there will be no further compensation paid.
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AA does not have a complaints department which take phone calls for non-elite members. Look on the AA site, and there is a form you can fill out, or the number you can send a fax to (I suggest the fax). Clearly state each issue (number them for clarity). Also provide copies of ALL receipts of out-of-pocket expenses you incurred due to the delay (from my experience no receipt=no cash).
Programs: AA Executive Platinum; Hilton Diamond; Marriott Gold
Posts: 28
I never complain to AA, but I make lots of suggestions.
Sometimes these suggestions take the tone of "I recommend that your gate agents in ATL get their heads out of their a$$es", but I usually try to make them constructive. I have never asked for compensation from AA, but I have found it offered freely and generously to degrees often far beyond what would be equitable to the situation.
My only major complaint with AA is when their operations people, who are so far removed from the reality of any situation, fail to deliver timely updates and information that would allow their other personnel to effectively serve the passengers. Sleeping in a rental car because it took operations too long to decide that a flight had to be canceled due to crew availability is ridiculous.
Some really helpful information on this thread - cheers guys. I'm actually looking for launch a compensation claim for the holiday I've just been on. I'll post something more in-depth later on tonight.
AAdvantage Status: Cardboard Fare class: Q or nearly , (AUS-)DFW-PDX What happened: On 4/24 Flight 2211 from DFW to PDX was delayed >2.5 hours (from 930 to past midnight because the crew did not show. Report was later that they were on a flight from (LA? I forget) that diverted to ABQ because of a cargo fire. Backup crew was held up because Security had closed and so they were unable to enter DFW(!). Original flight crew eventually arrived and flight continued. Compensation: 5,000 miles Comments: Wrote letter of complaint, received miles. A friend who was also on this flight and had additional issues (had an upgrade clear with confirmation via email, and then be denied at the gate) was given a voucher for $150. A third friend was traveling with us, I haven't checked to see if he asked for or received compensation.
Having gone back and read the thread, I thought I'd elaborate a bit on what my friend posted plus some additional compensation experiences ...
On 2211 on 4/24/08, this is essentially correct -- had a confirmed upgrade that disappeared, and no one has yet been able to explain why, then the delay, for which AA sent a $150 eVoucher. They also managed to lose part of the contents of my luggage, and also managed to lose my luggage claim in their system, which is still ongoing. :l
Last year, as a nothing AAdvantage member, I had a DFW-MIA segment delayed between 2 and 2.5 hours. I never contacted AA about it, as I just chalked it up to the vagaries of air travel, but I received 8,000 miles and an apology, unsolicited.
About two months before that, my wife and I had tickets to visit old college friends who were gathering in DTW around Memorial Day. Everyone else made it timely but us; our LBB-DFW flight was cancelled, and the earliest flight AA put us on was two days later, and even that was by pure luck (the first replacement flight we were on was into Ohio, then space opened up on a DFW-DTW segment). Compensation received: jack, since it was attributed to thunderstorms in DFW.
Programs: AA EXP 1.93MM (soon soon 2MM!), BAEC, UA MP (virtually nil), Fly Blue Alliance (<10k) HH Silver
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FYI -- earlier this year I got a $150 e-voucher when i complained that AA's leaving LGW (thus forcing changing two tix from the orginal DFW-LGW routing to DFW-LHR) would make it necessary to make an expensive bus transfer from LHR - LGW to make it to our connecting BA flight.
The bus cost $80 r/t, so I got $70 "profit" on the complaint.
I was on a flight last week, NY to Barcelona, it was delayed 8 (yes 8) hrs for different plane malfunctions - we were loaded on and off planes and told we were about to take off about 5 times.
So when we got off in BCN they handed us a paper saying they would be contacting us to compensate for the delay. I'm just curious what type of compensation they usually give in this type of situation?
I was on a flight last week, NY to Barcelona, it was delayed 8 (yes 8) hrs for different plane malfunctions - we were loaded on and off planes and told we were about to take off about 5 times.
So when we got off in BCN they handed us a paper saying they would be contacting us to compensate for the delay. I'm just curious what type of compensation they usually give in this type of situation?
On one hand anything is good since I wasn't expecting it; then again for the 8 hrs of hell (especially those who missed their cruises or connections) anything short of a large refund will probably be a lost gesture...
Programs: AA EXP, DL GM, Jetblue TrueBlue, HH Diamond, MW Silver, PC Gold
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Quote:
Originally Posted by fsa3
On one hand anything is good since I wasn't expecting it; then again for the 8 hrs of hell (especially those who missed their cruises or connections) anything short of a large refund will probably be a lost gesture...
I don't understand why you would expect/want a refund. You got the services contracted, albeit late.
Programs: AA Ex Plt, 1.6MM, BMI Diamond, HH Diamond, SPG Plt
Posts: 5,688
Quote:
Originally Posted by fsa3
On one hand anything is good since I wasn't expecting it; then again for the 8 hrs of hell (especially those who missed their cruises or connections) anything short of a large refund will probably be a lost gesture...
I'd say 10K miles as well.
It sucks to have that sort of delay, however, the cruise passengers should not have booked themselves (or allowed themselves to booked) to arrive in Spain on the same day the ship left.
