I had a flight delayed due to weather out of ORD on Sunday. I wouldn't have asked for compensation except my wife was on a different flight and hers was only 1 hour delayed while mine was over 3 hours delayed (original difference in flight times was only 30 minutes).
I have asked for compensation before for delayed flights and got it all but once. The one time it was for about a 90 minute delay and they said they don't give compensation for less than 2 hour delays, so I was surprised to get this e-mail today:
Generally, compensation is not given for weather delays as these are out of the control of the airline (I say generally, because people have certainly received it in the past). Furthermore, requests for compensation (and other issues) are tracked and filed. After a number of such requests, iId imagine the likelihood of receiving further compensation is reduced.
Generally, compensation is not given for weather delays as these are out of the control of the airline (I say generally, because people have certainly received it in the past). Furthermore, requests for compensation (and other issues) are tracked and filed. After a number of such requests, iId imagine the likelihood of receiving further compensation is reduced.
Cheers.
I agree on weather, I only asked since my flight was delayed over 2 hours longer than my wife and our original flights were only 1/2 an hour apart. I think she got into DFW at 10:10 and I got in around 1:15 am.
I thought about number of requests but I don't think I've had many. Maybe 3x in 5 years, flying about 10-12 times a year...so 3x out of 50+ flights isn't too bad IMO.
JFK-DFW 5:29PM Sunday. Arrives late (around 5), inordinate time "cleaning the aircraft" board about 5:40. Then delays loading bags, ready to push at 6:20...almost an hour late for no external reason...Then weather hits. Leave 2.5 hours late. Miss DFW-SJC connection.
Hotel for the night. No shuttle comes. Hotel has no idea that this many people are coming. Then no shuttle comes. Then...wait for it...no shuttle comes. We take a cab for $25 (ripoff at DFW, but that's a different story).
6:40AM DFW-LAX. Incredibly, plane had been there all night, but cleaning crew is late finishing. Push back around 15 minutes late. 45 minute LAX-SJC connection, no worries. Pilot tries to make up time. This means that we arrive 40 minutes late.
On the phone with EXP desk from wheels down until at the satellite terminal at LAX. She keeps trying to call the gate to tell then that we're there. No answer for 15 minutes. Bus arrives to see plane pushing back. Even gate supervisor asks GA why flight wasn't held for 8 people (~20% of plane). No answer.
Reticketed to Delta 9:05 flight...all 8 of us. Get there, no Delta GA...jetway door closed. We just know that GA is down there closing flight. Pushback, and he comes up. No one told him we were coming, it seems.
Reticket again for AA LAX-SFO. Make that...arrive, then 1.5 hour shuttle ride down to SJC.
Nice chat with Customer Relations folks. Mainly about "lack of urgency" when things are not going well, and excessive delays during "cleaning" and planes not clean anyway. WN can do it, why can't AA. She agrees that they simply have to do better.
Offers 15K miles. I say "nope, I didn't call to get compensation, I decline. But I would like a voucher for the $25 cab ride as that was out of pocket."
I had a flight delayed due to weather out of ORD on Sunday. I wouldn't have asked for compensation except my wife was on a different flight and hers was only 1 hour delayed while mine was over 3 hours delayed (original difference in flight times was only 30 minutes).
I have asked for compensation before for delayed flights and got it all but once. The one time it was for about a 90 minute delay and they said they don't give compensation for less than 2 hour delays, so I was surprised to get this e-mail today:
Weird....just got another e-mail from AA this time telling me they're giving me 3000 miles. Not sure how that happened but happy that it did.
Its an automatic thing they are doing with involuntary re-routes. Happened to me the other day too. Unrequested.
To be clear, if by "automatic thing" you mean it happens every time there is an involuntary reroute, that is not correct.
Sometimes AA sends unsolicited miles as compensation, but it certainly doesn't automatically happen every time pax experience problems (involuntary reroutes, mechanical delays, etc.) while traveling.
__________________ "When you have nothing to say, call the other guy an AApologist and hope nobody notices your deficiency."
AAdvantage Status: PLT/Non/Non (3 people) Fare class: Award ticket What happened: AA579 6:35am Austin-San Jose (direct) on May 28 '08 was cancelled one day before the departure day. I don't know why...(I want to know) Automatically rebooked on AA1023 (direct) 2:25pm. Then mechanical problem and waited for 2 hours. Finally cancelled and rebooked on US Air (one stop) 5:30pm. 1 hour delay and departed at 6:30pm. I emailed to customer relations. Compensation: 30,000 miles (10,000 miles pp)
Comments: My friend's family (3 people GLD/GLD/GLD) was on the same flight and he got $300 voucher instead of 10,000 miles pp. Interesting.
In the past, I've received a reply to complaints within 12-24hrs. I sent in a complaint four days ago, and haven't received a response (aside from the auto-reply email). Anyone else notice an increase in response time?
Date: 6/2/08 AAdvantage Status: Platinum Fare class: N What happened: Flight from DFW-VPS (Fort Walton Beach, FL) at 835pm was cancelled due to a mechanical issue at the previous station. Rescheduled for flight the next morning. Asked to be rebooked on DFW-GPT at 825pm (Gulfport/Biloxi - the only other flight going my way) instead. Rented a car and drove an extra 2 hours upon landing at Gulfport, additional $140 in expenses for the trip. Compensation: 5,000 miles
In the past, I've received a reply to complaints within 12-24hrs. I sent in a complaint four days ago, and haven't received a response (aside from the auto-reply email). Anyone else notice an increase in response time?
I finally got a response. My 6/9 SFO-DFW flight was canceled at the last minute because of "mechanical" and I had to wait four hours until the flight on which I was rebooked (now SFO-ORD) took off. I used four stickers to upgrade at the time. I asked for the four stickers back, and was surprised when they credited the four back to my account. Until my AADER miles post, I find the stickers more useful than 3-5,000 miles they might offer.
Programs: SPG Plat, Hilton Dia, Hyatt Plat, AA Plat, Avis First
Posts: 529
With a 4 hour mechanical, that included a delay, boarding, deplaning, and then more delay (aircraft switch), should I be expecting anything automatically, or am I best emailing? The flight was 5 days ago.
I do plan on asking for my stickers back as the GA announced that there wouldn't be any food in FC because of the aircraft switch.
