AA has no idea what they will do themselves. Was on a BOG-MIA flight 2 weeks ago, 3 hour delay, 2 days later AA posted 4k bonus miles (un-asked for) and sent an apology (apart from the hotel, meals etc also provided)
They provided a hotel and meals for a 3-hour delay?
AAdvantage Status: Gold turned to Platinum enroute
Fare class: M ORD - PVG
What happened: Flight got delayed 3 times. Total delay of 10 hours due to mechanical problem.
Compensation: For the first delay, I called and was offered 6,000 miles or voucher for $ 200. I took $ 200. The flight got further delayed. I wrote to AA and they gave me 15,000 miles.
Comments:
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Quote:
Originally Posted by dstan
Seems that equipment (seat, IFE) problems generally (always?) result in a voucher as opposed to miles. Would others concur?
AAdvantage Status: Gold
Fare class: N JFK-LHR Roundtrip
What happened: My SO (who is a gold) emailed AA customer relations about slightly broken IFE systems on both outbound and inbound flights of a JFK-LHR trip. The first flight her remote was stuck in the seat and would not come out. The second flight her screen turned black and white while watching tv/movies or playing games.
Compensation: She did not request any compensation in her email. She received 15,000 miles.
Comments: Seems that sometimes you get miles instead of voucher for IFE problems
About two weeks ago, my MIA to MCO flt was delayed by 4 hours (1PM Departure changed to 5PM because the crew got out of PAP late by 4 hours). After lounging in the AC club for a few hours, I realized that there was a 330PM flt to MCO and I was able to get onto that flt with no problem (it was packed however but I wasn't complaining especially since the flt is 40 minutes).
Today, I receive an email from AA saying, sorry for the trouble, here is an additional 4000 miles for your Advaatage account. Mind you, I would have preferred 2 ecoupons but I will take what ever they want to give. This was without an email communications to them so way to go AA!
I just found out today that AA posted 3,000 miles to my account based on a delayed LAX -> JFK flight which got in to NYC in the middle of the night. I didn't know that they did this for delayed flights, is this new?
Quote:
June 9, 2008
Dear Mr. XXXXXXX:
We are sorry| There is no question that the lengthy delay of your flight on May 30 created inconvenience for you. Please know that we have great respect for our customers time and it is just as important to us to depart on time as it is to you. Safety will always take precedence over schedules but we will continue to work hard to keep flight delays to a minimum.
We'd like to offer some encouragement to fly with us again and 3,000 bonus miles have been deposited into your AAdvantageŽ. You will see the mileage in your account soon at http://www.aa.com/aadvantage.
Again, we apologize for disrupting your trip. We hope you will give us another chance to serve you better. We'll see you aboard.
Sincerely,
B. J. Russell
Customer Relations
American Airlines
I just found out today that AA posted 3,000 miles to my account based on a delayed LAX -> JFK flight which got in to NYC in the middle of the night. I didn't know that they did this for delayed flights, is this new?
Welcome to FlyerTalk AAMilesLover.
As you can see by this long thread that I've merged your original post into this is not something new.
__________________ NEW AAdvantage Forum FAQ is now posted. Search Here First!
I've emailed AA to ask if they could extend the kind gesture of bonus miles to my account too but not heard anything yet. You never know!
If they don't respond (and you want to pursue it) I advise giving them a call.
In my case, requesting compensation never occurred to me until my husband received his letter. Finally, I couldn't stand it and I called to ask why he - a nothing - had received miles yet I - a Platinium - had not. The agent's immediate response was to suggest that my husband must have written or called to complain. That made me laugh because my husband would be absolutely the last person to ever request compensation for anything. Anyway, the long and short of it is that the agent decided to award me matching miles.
(I still think I should have received more than he did, but I didn't push it with the agent. )
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
Last edited by oklAAhoma; Jun 9, 08 at 10:51 pm.
Reason: occurred has two Rs and two Cs
Programs: AF FB Gold, SPG Gold, AA EXP, National Exec.
Posts: 561
When it was two of us traveling I will end of all of my letters of complaint. I always end with," Should you find this situation worthy of compensation please see Mrs. aa767flyers account is also credited as she was also subject to said disruption."
I had a flight delayed due to weather out of ORD on Sunday. I wouldn't have asked for compensation except my wife was on a different flight and hers was only 1 hour delayed while mine was over 3 hours delayed (original difference in flight times was only 30 minutes).
I have asked for compensation before for delayed flights and got it all but once. The one time it was for about a 90 minute delay and they said they don't give compensation for less than 2 hour delays, so I was surprised to get this e-mail today:
Quote:
Dear Mr. xxxxx:
There's nothing more frustrating than when the activity of controlling the flow of air traffic impacts the scheduled operation of airline flights. I'm very sorry to learn about the interruption of your travel plans and the numerous inconveniences you endured.
While we wish we could get all our customers to their destinations on time, and operate each and every flight as scheduled, we just can't do so. There are too many uncontrollable factors -- like air traffic congestion -- that can affect our flights. Controlling the flow of airplanes is about the safe and effective coordination of flight arrivals and departures. Sometimes, this activity can result in delays or cancellations. Again, we regret that your trip was disrupted on June 8.
While we can appreciate your request, it is not our policy to reimburse our customers' out-of-pocket expenses or make up for lost time when we don't operate our flights as planned. I'm sorry to disappoint you.
You have my assurance that we will continue to focus on the on-time departure of our flights and do all we can to get you to your destination on time. I hope you will give us another chance to do so.
AA awards bonus miles for delayed flights
