AAdvantage Status: PLT Fare class: G, SFO-JFK-LHR What happened: Last Friday AA called me three hours before the SFO-JFK flight to let me know that the flight was delayed four hours (for mechanical), ensuring that I would miss my two-hour connection to LHR. I was re-routed through DFW with a 55-minute connection. I lost an exit row seat on the first flight and a special meal on the second, but at that point was happy just to get to LHR at the same time, as I had a tight turnaround in LHR. Compensation: 4,000 miles, unsolicited. And I received them, coincidentally, on my birthday! Comments: CS e-mail text below.
Dear Mr. cAAribmorpho:
We are sorry! There is no question that the lengthy delay of your flight created inconvenience for you on May 16. Please know that we have great respect for our customers' time and it is just as important to us to depart on time as it is to you. Safety will always take precedence over schedules but we will continue to work hard to keep flight delays to a minimum.
We'd like to offer some encouragement to fly with us again and 4,000 bonus miles have been deposited into your AAdvantage®. You will see the mileage in your account soon at http://www.aa.com/aadvantage.
Again, we apologize for disrupting your trip. We hope you will give us another chance to serve you better. We'll see you aboard.
Sincerely,
XXX
Customer Relations
American Airlines
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Last edited by cAAribmorpho; May 21, 08 at 5:16 am.
Reason: Added reason for flight delay
Programs: AA EXP, BA Exec Club, LANPASS, Hilton HHonors
Posts: 718
Arbitrary Compensation Decisions by AA?
I was on AA132 from JFK-LHR on 5/20 with my SO. We suffered an aborted take-off due to a mechanical failure and had to return to the gate, finally leaving 3.5 hours late. Kudos to AA - the crew were great, the problem resolved relatively quickly and we only arrived 2.5 hours late. Not something I would dream of complaining about - these things happen.
A day later, my SO got an email apologising for the delay and was given unsolicited compensation of 3000 miles which already shows up in his account. I haven't heard a thing. He has no status; I am PLT.
Anyone else had a similar experience? It seems pretty random. Surely, if they were going to award compensation, they'd offer it to every AAdvantage member on the flight? We were even on the same PNR.
I was on AA132 from JFK-LHR on 5/20 with my SO. We suffered an aborted take-off due to a mechanical failure and had to return to the gate, finally leaving 3.5 hours late. Kudos to AA - the crew were great, the problem resolved relatively quickly and we only arrived 2.5 hours late. Not something I would dream of complaining about - these things happen.
A day later, my SO got an email apologising for the delay and was given unsolicited compensation of 3000 miles which already shows up in his account. I haven't heard a thing. He has no status; I am PLT.
Anyone else had a similar experience? It seems pretty random. Surely, if they were going to award compensation, they'd offer it to every AAdvantage member on the flight? We were even on the same PNR.
We had something similar happen to us (a five hour mechanical delay in our case). It turned out that AA was just being slow getting the miles out to each of us. I received mine first, and my wife and daughter received their miles about five days later.
It seems oklAAhoma had precisely the same experience several years ago:
Yup. Dang near exactly the same.
Quote:
Originally Posted by britenbsas
Anyone else had a similar experience? It seems pretty random. Surely, if they were going to award compensation, they'd offer it to every AAdvantage member on the flight? We were even on the same PNR.
There may be a method to AA's madness, but by all appearances compensation awards seem to be doled out in a very random way.
Quote:
Originally Posted by horseguy
It turned out that AA was just being slow getting the miles out to each of us. I received mine first, and my wife and daughter received their miles about five days later.
Iirc after my husband received his letter, I anxiously awaited my letter for several weeks. I finally couldn't stand the suspense and called AA only to learn they had no letter of apology nor any compensation planned for me.
Fwiw this was just the first of many experiences where AA has shown preference to my husband over me. Even the automated lady likes him better. (Do you feel sorry for me yet?)
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Posts: 718
Quote:
Originally Posted by oklAAhoma
Yup. Dang near exactly the same.
There may be a method to AA's madness, but by all appearances compensation awards seem to be doled out in a very random way.
Iirc after my husband received his letter, I anxiously awaited my letter for several weeks. I finally couldn't stand the suspense and called AA only to learn they had no letter of apology nor any compensation planned for me.
Fwiw this was just the first of many experiences where AA has shown preference to my husband over me. Even the automated lady likes him better. (Do you feel sorry for me yet?)
Yes! Sorry for you and sorry for myself too
It seems strange that in both our cases, they prioritized the non-status person over the one with status when doling out the compensation.
I've emailed AA to ask if they could extend the kind gesture of bonus miles to my account too but not heard anything yet. You never know!
AAdvantage Status: Cardboard Fare class: Q or nearly , (AUS-)DFW-PDX What happened: On 4/24 Flight 2211 from DFW to PDX was delayed >2.5 hours (from 930 to past midnight because the crew did not show. Report was later that they were on a flight from (LA? I forget) that diverted to ABQ because of a cargo fire. Backup crew was held up because Security had closed and so they were unable to enter DFW(!). Original flight crew eventually arrived and flight continued. Compensation: 5,000 miles Comments: Wrote letter of complaint, received miles. A friend who was also on this flight and had additional issues (had an upgrade clear with confirmation via email, and then be denied at the gate) was given a voucher for $150. A third friend was traveling with us, I haven't checked to see if he asked for or received compensation.
Who to expect as Compensation for a 10 hour delay?
I was booked on a ORD - PVG sector which was delayed 3 times and stretched into a 10 hour delay due to mechanical problems.
The original departure was at 1030 which got delayed to 1500 and then to 1600. At 1600 we boarded the aircraft, taxied around for 30 minutes and came back as the mechanical failure reoccured. We finally left at 2030 with a 0040 arrival in PVG which was kind of scary for a first time visitor to PVG as there were no taxis around.
I lost a full evening in Shanghai out of a 4 day visit and was out of tune the next day due to the delayed departure effect on the body. I had left LAX the previous night on a red-eye to make the ORD connection to PVG.
The aircraft was substituted with the Argentina equipment which was cancelled.
How will AA compensate the passengers for this flight?
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