Date:1/17/07
DFW-MIA-FPO
Class-Y
Situation-Gate checked stroller and carseat, stroller made it, carseat did not. I posted the details in the "travelling with children" page.
Compensation:10,000 miles to my account AND my wifes
E-mailed customer relations this past Monday, received response today, the miles for both my wife and I was a nice surprise.
Location: MSP (and will only fly NWA in re-routes if I HAVE to)
Programs: AA EXP (4.5MM), hotel programs as needed
Posts: 5,802
Quote:
Originally Posted by leftistblue
No mention of my request for miles.... I'll try again. And then I'll let my Congresspeople know that something needs to be done to deal with these semi-hostage situations.
So if you write to Hillary . you think she can make a change? Or change to the NYC airports? Or maybe Baroco and get him to fix the delays at ORD???
Get real. Congresspeople fly commercial a lot more than you do and know about the airport problems!
They are now talking about re-regulating the airlines... would you really like that?
Flew DFW-DCA earlier this week in Class Q. Checked flight status 3 hours before departure, listed as on time. Arrived at airport 1hr15mins before departure, flight listed as delayed 30mins. After I grabbed a bite to eat, flight now listed as cancelled. Gate agent told me it was cancelled due to mechanical failure.
I was automatically rebooked on a flight that leaves 2hrs50mins later (an earlier flight was full).
Should I just sit home and wait for some kind of compensation to show up on my account? Should I be expecting some kind of compensation for a almost 3 hour delay? If I email AA, who should I email to and how can I "politely" ask for compensation?
Date - 2/3/07
AAdvantage Status - Plt
Fare class - O
What happened - The nose landing gear wouldn't retract after take-off, had to go back to ORD after 10 minutes. They re-routed me straight to Sea.
Compensation - 6000 miles
Comments - I didn't call or email, but I got an email from Customer relation about how sorry they were about what happened. They gave me 6000 miles for the trouble. Good job AA customer relations
Date January 2007 AAdvantage Status PLT Fare class Q What happened Outgoing flight was cancelled due to mechanical failure. I was rebooked on a later flight (3 hours later). Compensation 5000 miles Comments I waited a few days to see if I would automatically get compensation, and I didn't. So I finally emailed AA Customer Service. Received an email reply the very next day and got the miles.
Date12/26/06
AAdvantage Status none at the time
Fare class Z on JFK to LAX
What happened Flight cancelled due to mechanical
Compensation 8000 AA miles
Comments I also got demoted to coach on the next out bound flight wich was also delayed, got additional 14000 miles for the delay(3 hours) but only 7000 miles for the 2 class demotion - which was odd...
should have been 30,000 miles according to my calculations. I only wrote and complained about the demotion. Satisfied with AA's compensation.
Flew DFW-DCA earlier this week in Class Q. Checked flight status 3 hours before departure, listed as on time. Arrived at airport 1hr15mins before departure, flight listed as delayed 30mins. After I grabbed a bite to eat, flight now listed as cancelled. Gate agent told me it was cancelled due to mechanical failure.
I was automatically rebooked on a flight that leaves 2hrs50mins later (an earlier flight was full).
Should I just sit home and wait for some kind of compensation to show up on my account? Should I be expecting some kind of compensation for a almost 3 hour delay? If I email AA, who should I email to and how can I "politely" ask for compensation?
I would email customer service if they don't automatically compensate your account for the cancellation. There has been some anecdotal evidence that if you email them too much, they may turn a deaf ear--but if you have not ever contacted them about an issue, I don't see what you have to lose. Just be polite and as accurate as possible.
Date January 2007 AAdvantage Status EXP What happened I arranged to upgrade a colleague using stickers traveling with me ORD-AUS. I started from LHR, the colleague from BOS. When she checked in she was charged $60 for the stickers, rather than taking them from my account. I complained to the EXP line, who said it was an error, and I should contact Customer Service. I emailed Customer Service who said they were forwarding it to AAdvantage as it was an AAdvantage issue (maybe the EXP line meant AAdvantage Customer Service?).
I hadn't heard anything after another 2 weeks, but could see that a refund could be tricky, so decided to ask for 6000 miles in lieu of the $60, and to reimburse my colleague myself.
Compensation 6000 miles
Got the miles immediately (and no stickers deducted!).
It was a cheap way for me to buy miles, but could I have got more?
Our weekend nonstop flight to Paris was cancelled while we were in the Admiral's Club at Ord. No announcements were made. As we were leaving the Club, we noticed that the Paris flight wasn't even on the board, yet alone showing cancelled. By the time we got to the gate, everyone else had taken the good alternatives.
We went back to the Admiral's Club where we were rebooked to Frankfurt with a connection on Air France to Paris, losing 6 hours of our 2 night weekend.
We were given q miles for the cancelled Paris flight and q miles for the Frankfurt flight, so we received an extra 4100 q miles for our inconvenience plus the 4100 mile bonus.
Date February 14, 2007 AAdvantage Status PLT Fare class Y What happened outbound from DFW held 70+ mins due to mechanical that could have been repaired during turn, but pilot wasn't informed by ground crew until moments before pushback. Also had to wait 60+ minutes in BOS for gate to clear before we were able to deplane (at 1:00AM) Compensation 5000 miles and a heartfelt apology Comments Response from CS w/ automated email w/ in a couple hours, compensation w/ in two weeks.
Date December 29, 2006 AAdvantage Status EXP Fare class Z What happened short version: My wife was flying ATL-DFW-DEN when the second round of bad snowstorms hit. Her flight was cancelled and AA would not reaccomodate her on another carrier because it was an award ticket. She got rescheduled for the morning and that flight cancelled due to no crew. She was finally accommodated in coach ORD-DEN after standing by much of the day with no luck. Throughout the process, there were numerous customer service problems from both gate and phone agents. The AC agents were great, of course. Further, many other carriers operated their flights into DEN Friday night and there were at least two flights (UA and DL) she could have caught. Compensation 5000 miles because she was not accommodated in first Comments I sent a letter just over a month ago and got an email reply today. I had asked for significantly more than 5000 miles and will ask again.
my flight from lga to cle was to leave at 8pm on friday night, dec 15. we got to lga at 6pm. around 7:30pm, they told us the pilot was in charlotte, on a plane about to head to ny and that the flight would now leave at 9:45pm. at around 9pm, they said it would be at 10:25pm. at 10pm, the pilot showed up and told us we still had a problem - there was no flight staff. there was an administrative screwup on aa's part and they couldn't find the flight staff. so they would have to either find another flight staff or rebook everyone. at 11pm, they cancelled the flight and we all would have to rebook.
it was a small embraer jet fitting only 30 ppl or so, so it could have been much much worse. but these 30 ppl were out for blood, most of us having been at lga for 5 hours+ at that point.
AA didn't have a supervisor come out until the flight was cancelled. the pilot was left to fend for himself from angry flyers. when they did rebook us, we had an incompetent new worker who didn't know the systems nor did she have a good custome service demeanor.
other flyers asked for compensation, since this wasn't an act of god and they refused. no questions asked. they did give cab vouchers for local ppl to get home, and our incompetent one gave us a single voucher. i asked her to confirm that we could get to AND from the airport on that voucher. she said yes. of course that was wrong, so i was forced to pay for my cab back the next morning.
did i mention that i was rebooked for a saturday 6:30am flight, so i had to get up at 4:30am??
i feel that i as a flyer, lost a lot of leverage because i left the airport without travel vouchers or miles compensated. what does everyone else think? did i have to shout, curse, throw chairs, spit in order for AA to do the right thing and give me miles and/or travel coupons?
today, i faxed a letter to aa customer relations and advantage, asking for 20,000 miles added to my account as compensation.
please give me your thoughts.
Quote:
Originally Posted by icetrojan
nightmare AA flight on dec 15
...asking for 20,000 miles added to my account as compensation.
You don't say?
Quote:
Originally Posted by ltjbukem
sorry, was that a sarcastic message you wrote above? not sure- i can't tell..
Quote:
Originally Posted by ltjbukem
was that sarcastic??
Quote:
Originally Posted by georgehf
No
Quote:
Originally Posted by dankyone
was that sarcastic??
I'm sure it wasn't...this is just part of the real frequent flyer drill and you won't get much sympathy here....
You might get something but it won't be 20K miles.
Good luck.
QUOTE=Jumpcut]I wouldn't ask for a specific number of miles in your letter. It's highly unlikely you'd get 20,000 miles, I'm thinking more like 5,000 if you sent a brief, polite letter.
And I wouldn't call it a "nightmare flight," considering it didn't even leave the ground. I can think of quite a few things that would constitute a nightmare flight, but a long delay is not one of them.
Quote:
Originally Posted by tom911
did i mention that i was rebooked for a saturday 6:30am flight, so i had to get up at 4:30am??
Did you ask if there was a later flight available?
Quote:
Originally Posted by brp
I'm sure it wasn't...this is just part of the real frequent flyer drill and you won't get much sympathy here....
You might get something but it won't be 20K miles.
Good luck.
Spot on. It's an unfortunate event...but it's happened to all of us. The lesson you learned is to try harder not to leave the airport without something more. But 20K miles is unresonable and, yeah, you won't get sympathy here since we've all been through it and never thought of asking for that much.
Read a bit...you'll see the stories
Cheers.
Quote:
Originally Posted by CO FF
OP: Welcome to FT.
In the 11 minutes you spent between your first post and last post, you probably haven't reaped many of the benefits of the FlyerTalk community. When you've been here for longer (say, a day or two), you'll grow to realize a few things:
-- virtually all those who choose to be part of the FT community realize that air travel is like anything else: if you take the time to learn how to do it better, you can get a lot more out of it.
-- many of the people here are tremendously willing to share the knowledge they've gained over years and years of frequent travel
-- surviving as an air passenger these days requires patience and a sense of humor.
-- as a group, we don't have a lot of sympathy for those who don't invest time, don't have patience, and don't have a sense of humor - but still want to benefit from everyone else's knowledge.
AA had a flight scheduled to leave CLT at 3:55pm and arrive LGA at 5:55pm. Is it possible that the delayed arrival of your pilot was caused by the cancellation of that flight? Maybe by weather somewhere between LGA and CLT (I don't know - I'm in LA)?
Lets assume that your pilot was working the 3:55pm flight. Since I don't believe that AA has pilots based in CLT, odds are that he flew in to CLT earlier that same day. That means that by 10pm at night he might have been active for too long to start another trip. If that's the case, then he can't fly - period. Yes, AA could have tried to bring in another crew, but that's not always possible.
You booked the last flight out of the night. Regular travelers know that when you do that, you take the risk of being stranded.
I'll give you some credit: you said that you didn't shout, curse, throw chairs or spit. That's more than a lot of other unknowledgeable air passengers do when they don't get what they wanted.
BTW: 20,000 miles? get real.
Quote:
Originally Posted by Top Tier
I think you were clearly wronged here. I would make my case to them in a short and concise note emphasizing the following:
* This was their fault, they failed to schedule crew to fly you to Cleveland. Their pilot has admitted this.
* After AA had failed you, your efforts at redress were met with rudeness, indifference and incompetence by their front line CS staff
* Their agent gave you misinformation regarding the validity of the Taxi voucher for round trip travel. This cost you an out of pocket expense of $XX.
* These service failures combined to greatly inconvenience you, at considerable expense of time and money, and cause you to question "why you fly" AA
* That you expect they will reimburse what you paid the taxi. (If they try to tell you the o/w taxi voucher was a "gift", remind them that the C.o.C. says "If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability." For locals this means carfare home and back).
* That you expect AA to understand the validity of your concerns, and to value your business enough to offer a gesture of goodwill
Since ltjbukem's post actually relates to a request for compensation, it was merged into the proper thread. A sudden computer shutdown and my hamfisted fingers totally messed this up, so I have attempted to preserve / recompile the thread in this rather poor way; my apologies. (Fasten your seatbelts and expect some mild turbulence.)
Several posts are missing - ltjbukem posted on March 03 '07 early in the morning that he and his wife were compensated by AA to the tune of 10,000 miles each for their troubles.
__________________ Lend a hand up with Kiva; far more than a hand out.
5,000 Customer Service Bonus miles for diverted flight..
I was on 2083 FLL-LAX a week ago. The flight left FLL but quickly returned to MIA when the pilot reported losing the "airspeed indicator" (see link).[url="http://www.flyertalk.com/forum/showthread.php?t=673544&page=3"]
I received an email today from aa.wecaare001@aa.com indicating their concern for how frustrating the experience must have been and that, in appreciation for my patience, they were adding 5,000 bonus miles to my account.
I was just wondering if that is SOP for a diverted (due to mechanical reason) flight, or whether it is unusual for AA to award such bonuses. I didn't expect it, so it was a nice surprise (though I wish they could have been EQP so that my PLAT challenge would be easier!).
Another aircraft was subbed for the original in MIA and the flight arrived about 3 hours late in LAX.
Last year when traveling from JFK to SJU we went through two a/c that went out of service before push back due to mechanical problems. All told after we boarded the third a/c and pushed back it was about a six hour ordeal. Paxs were pissed, however, since I had an OP UG I felt no need to complain personally. However, I got 8,000 miles in the same manner as the OP. I had always assumed that AA must have heard from a lot of very unhappyy paxs on that flight and handed out miles to everyone to restore goodwill.
Further, many other carriers operated their flights into DEN Friday night and there were at least two flights (UA and DL) she could have caught.
