What's "unstoppable"? You basically hijacked a thread with a particular format and topic to ask a question that didn't fit the general content of the thread. Then you asked why this general thread about compensation results had become "about you". If you didn't want an honest answer, why ask?
Date January 15, 2006 AAdvantage Status PLT (fiancee) Fare class el-cheapo Y What happened Used "stickers" (e-upgrades) on a 757 DFW-LAX. Audio was completely inoperative in upgraded seat, and in fact had an "In-Op" sticker plastered over the controls. Full cabin so not possible to switch seats. Compensation 3 e-upgrades (i.e. they refunded the total number of e-upgrades spent) Comments We only asked for return of 1 sticker, but AA returned all 3.
For the record Cathay responded immediately with an automated form letter and hasn't responded personally since. So my "data point" so far is complaint letter above yields 100% of jack.
For the record Cathay responded immediately with an automated form letter and hasn't responded personally since. So my "data point" so far is complaint letter above yields 100% of jack.
Perhaps they are waiting for the proofed, properly punctuated version.
Programs: AA EXP, Hilton Diamond, SPG Gold, Marriott Silver
Posts: 407
Date 03/29/2004 AAdvantage Status PLT Fare class SUPER cheap BA ticket DFW-LGW purchased on AA.com What happened On my return LGW-DFW, I ended up missing my flight due to that horrid Gatwick Express experiencing some sort of meltdown and getting in super-late. When I went to the BA counter, they told me that since I had bought the ticket on AA.com, there was nothing they could do for me. I had visions of paying for a last minute one-way ticket from London and was about to get sick. They suggested I speak with AA. When I went over to the AA counter and presented my Platinum card and relayed my story, the TA couldn't have been nicer. She noted that while she didn't have any seats on any direct LGW-DFW flights that day, she could route me through RDU and get me home, just a few hours late. Compensation Since I was expecting to have to pay SOMETHING, what happened next was exceptionally sweet. She told me that she didn't have any COACH seats on the plane, and that I'd really be taking a chance unless I was willing to upgrade. I very QUICKLY decided this was a very appropriate time to use 25K miles (this was pre-co-pay). When I got to the gate, I was VERY delighted to be given seat 1A. And of course, I ended up getting AA miles on this return leg, which resulted in that double upgrade REALLY only costing me about 15K. Comments ALWAYS buy your tickets on AA.com. If I'd purchased my ticket differently, it definitely wouldn't have been as nice of an outcome! Also, yes I KNOW I should never fly BA across the Atlantic, and won't make that mistake again!
Date 12/25/2005 AAdvantage Status: Regular Joe Fare class Rather inexpensive 21 day advance purchase What happened I was scheduled on the 10:40pm departure JFK/DCA. I arrived from overseas and got through customs sooner than expected and called AA paying $25 for the confirmed seat on the 8:40pm departure. (Checked my bags at terminal 8, they were not checked through from overseas.) 8:40pm flight cancelled, and an announcement was made that all passengers had to LEAVE the gate area GO BACK to the ticket counters to be rebooked. To add insult to injury we were told we'd also have to pick up our luggage at the carousels and recheck it. Although not a frequent traveler I do know some things (like the two gate agents could've rebooked people at the gate and I've never heard of having to claim and recheck luggage) so I called customer service (programmed on my cell) and was placed back on the 10:40 flight. (Good thing to as there were only 4 ticket agents.) Got to the luggage area and there were no bags from the 8:40pm departure. Went to left luggage and was told that they didn't know anything about the bags from my flight. I went back through security (it's about 9-9:30pm) and my flight still shows as on-time. Started talking to the flight attendant and she mentions that the pilot isn't even scheduled to arrive (coming from BOS) until 11-11:30pm. Gate agents still insist an on-time departure. Eventually gate agents change our departure time to 12:30am. Of course ALL vendors on concourse closed so our flight attendant (the only employee at JFK that was helpful...although all customer service agents on the phone were nice) went on our plane and brought off the snacks and drinks. Finally took off, got to DC and only 4-6 bags came off of our flight. Waited forever in line with almost all of the passengers to file a lost luggage claim (my luggage had many holiday presents -although the really valuable ones were in my carry-on and a good amount of clothes as I had been overseas for about 10 days). Filed my claim and had to fight with the baggage agent for a taxi voucher as the rental car agency (Hertz) had closed so I couldn't pick up my rental to get to my parents. Got the voucher and arrived at my parents house at 5am on the 26th sans luggage. The luggage showed up about 36 hours later. Compensation Evidently I am getting a voucher of some sort. (I got an e-mail today even though in my e-mail I simply asked to be contacted by customer service regarding my experience. Comments I'm still disappointed that I was not contacted by AA in a way that allowed me to actually speak/reply to an agent (the e-mail came from an address that cannot receive mail). It's not the compensation...it's that I'd like to know why they sent us back through security to pick up our bags (even though our bags were never sent back), told to go to the ticket counters to be rebooked, and that I had to get my flight information from the flight attendant. I also would've liked to tell them that a 4-8 week wait for the refund of my $25 is far too long (on principle more than the $$$), so I challenged it through my credit card, and Citibank (AA card) took care of it within 48 hours (settled in my favor). But I didn't ONLY want to complain. I also wanted the chance to give COMPLIMENTS to those who were helpful and competent and willing to do their jobs on Christmas, such as our flight attendant, and all of the agents I spoke to on the phone over the course of my ordeal (between switching flights and dealing with lost luggage). Does anyone know how to contact AA customer service so I can make sure these people get recognized for what they did? I have dates, numbers, names, times, everything necessary to make sure that AA can identify both the good and the bad.
dcstudent, go to aa.com, click on Contact AA, and use the e-mail form (from the Alpha list, select Customer Relations.) It may take them a while, but they usually respond.
What happened Baggage did not arrive in DXB on a BA codeshare from LHR after TUL-ORD-LHR on AA. Was told to go to airport the next morning, but it wasn't there. The bag did arrive the next night but I had already gone on to Kabul. Finally got the bag 5 days later. Wrote AA customer service via email explaining a) my efforts to get the bag in DXB and the difficulties of not having it b) there was plenty of time to transfer the bag at 3.5 and 2.5 hours. c) there was no luggage inspection paper inside the bag, in which case I wouldn't have complained d) some compensation such as miles would be reasonable
Compensation 20,000 miles
Comments I am quite satisfied and do feel compensated for having to wait late at the airport, getting less sleep and relaxation in DXB than anticipated, and doing a fruitless extra trip to DXB terminal 1 looking for the bag. Much thanks to CharlesMD and FT for this thread without which I wouldn't have thought to request compensation.
Amazing AA compensated you 20k miles for what was essentially BA's responsibility (or the actual airline you were flying.)
Real compo would have been rerouting you to Istanbul for a holiday instead of Kabul...
Quote:
Originally Posted by Kneel
Date Jan 15, 2006
AAdvantage Status PLT
Fare class Discount Y
What happened Baggage did not arrive in DXB on a BA codeshare from LHR after TUL-ORD-LHR on AA. Was told to go to airport the next morning, but it wasn't there. The bag did arrive the next night but I had already gone on to Kabul. Finally got the bag 5 days later. Wrote AA customer service via email explaining a) my efforts to get the bag in DXB and the difficulties of not having it b) there was plenty of time to transfer the bag at 3.5 and 2.5 hours. c) there was no luggage inspection paper inside the bag, in which case I wouldn't have complained d) some compensation such as miles would be reasonable
Compensation 20,000 miles
Comments I am quite satisfied and do feel compensated for having to wait late at the airport, getting less sleep and relaxation in DXB than anticipated, and doing a fruitless extra trip to DXB terminal 1 looking for the bag. Much thanks to CharlesMD and FT for this thread without which I wouldn't have thought to request compensation.
