Think I should ask CX if they can give me bonus AA miles for my troubles or am I pushing it? It really was a drag to deal with and ruined about half of the day for me. On the other hand I'm not the greedy type. Yay/nay?
If this was an AA codeshare with CX then I'd think it would be reasonable to ask for some AA miles.
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It was a CX flight, one leg of a complicated $2000+ itinerary to multiple countries. I did it (in part) as a platinum challenge, which I got.
Problem is asia miles don't mean much to me, won't be back there in a LONG time I think. But the AA miles would be pretty nice. Maybe I'll send 'em an email.
The real drag is that the time spent at the luggage counter was from about 10:30pm until about 12:30am, which is not pleasant time to deal with this when you're sweaty and still an hour from the hotel in Wan Chai at the end. With no toiletries and nothing open. Ugh.
It was a CX flight, one leg of a complicated $2000+ itinerary to multiple countries. I did it (in part) as a platinum challenge, which I got.
Problem is asia miles don't mean much to me, won't be back there in a LONG time I think. But the AA miles would be pretty nice. Maybe I'll send 'em an email.
Why do you think AA would give you miles for a problem you had on another airline?
Well, CX certainly does have good customer service, but in your letter/e-mail I would be sure to point out that CX miles aren't really good to you. But that could kinda shoot your argument down as they might figure, hey this guy won't fly us again so let's just trash his letter. YMMV.
Or ask them for some great Shanghai Tang sleeper suits to send to Iraq
Status: I'm Plat, but my friend travelling on a ticket I booked was without status
Flight: RDU-JFK-SJU-SXM-JFK-RDU
Fare Class: Cheap coach
Compensation: 15,000 miles to me and friend
What happened: Several things went wrong. On RDU-JFK flight had a mechanical and we swapped planes, then waited on the ground at JFK for 30 mins, direct flight with confirmed upgraded seats was cancelled, put on standby through San Juan-don't get on the first one, get on the second one. On way back no upgrade on SXM-JFK although I noticed 2 empty seats, flight arrived late into JFK, despite a 4 hour layover missed connection to RDU. Offered a hotel @ the Ramada (yuck) and a $10 voucher (Guess what? Cheapest option to eat there was a $15-$20 buffett!). It was just a big mess. I emailed CSR with a huge email--I dont like to complain but it felt like every single thing that went wrong did. Got a nice letter and 15k miles each which was a nice surprise.
I wonder if the amount of miles compensation is directly proportional to the length of the e-mail you send to CSR? Perhaps they have some kind of algorithm that figures out the amount of miles to give???
Why do you think AA would give you miles for a problem you had on another airline?
Reading comprehension, son. Learn it. Know it. You have a real problem with it, whenever I write things. The idea was to ask CX to give me AA miles. Since CX just gave me about 28,000 AA miles, I have this bizzare theory that it's physically possible that CX could give me more of them. Um. Yeah. Here's what I just emailed them. It has the exciting property of actually being true, as well. Well mostly, the returns to HK for business depend on a lot and I won't have time for pleasure travel there for a real long time.
I was a passenger on Cathay for a long itinerary from JFK to Hong Kong to Vietnam and then back from Bangkok to Hong Kong.
The reason for my trip was that I had business in Hong Kong on Saturday November 26th, and I combined my business trip with vacation travel to Vietnam because I had extra days due to the American Thanksgiving holiday.
I booked my ticket on Cathay as I am a frequent flier on American Airlines and Cathay is a partner, and recommended booking with Cathay. I paid extra to upgrade my fare class to get Aadvantage miles, the cost of my trip was approximately $1800 USD.
On the trip from BKK to HKG my luggage was misdirected by Cathay, and was sent to Karachi, Pakistan (or so I was told). Thankfully my bags were found eventually and returned to my hotel in Hong Kong. But by this time it was too late for my business meeting and I had to purchase other clothes, which fit poorly and were very embarrassing to wear. In addition Cathay was not able to provide me with any information as to where my bag was, which contained documents that I needed for my meeting and gifts that I had purchased for my business contacts, which I was unable to use.
I spent several hours in the HK airport late at night when I arrived, and nobody was able to give me any information about my bag at all, or even tell me if it had been on the flight in from BKK. I had to spend much time the next day very upset and concerned about the loss of my important documents, on the phone with Cathay, and looking around for clothes in a foreign city.
The rest of my trip went well, and I liked my experience with Cathay, everyone was very respectful. I will have to return to Hong Kong to visit this client many times and I would like to continue to do it on a One World member (I am Aadvantage Platinum/Oneworld Sapphire). Unfortunately I feel I have been harmed by this experience, it created many problems for me and wanted to write in about it.
I did incur significant expenses buying new clothing and dealing with the situation. I do have reciepts for several hundred dollars in expenses, but since my original bag was returned to me eventually I don't think it is fair to ask for money, since I will keep this clothing, so I am not filing a claim. As it was a hardship though I would really appreciate at least an apology, bonus Aadvantage miles, or really any sort of personal response to acknowledge how difficult this situation was. I do hope to fly Cathay again and I hope this problem does not repeat itself.
Thank you.
#MY NAME#
Aadvantage Platinum - #1234567
So we'll see what happens. If it's nothing so be it, worth a shot. If it's Asia Miles then that's better than nothing. And if it's a lot of AA miles then woo hoo. Since that's the only number I gave them it would be awfully easy.
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Posts: 9,797
Quote:
Originally Posted by Flailey
Reading comprehension, son. Learn it. Know it. You have a real problem with it, whenever I write things. The idea was to ask CX to give me AA miles. Since CX just gave me about 28,000 AA miles, I have this bizzare theory that it's physically possible that CX could give me more of them. Um. Yeah. Here's what I just emailed them. It has the exciting property of actually being true, as well. Well mostly, the returns to HK for business depend on a lot and I won't have time for pleasure travel there for a real long time.
I was a passenger on Cathay for a long itinerary from JFK to Hong Kong to Vietnam and then back from Bangkok to Hong Kong.
The reason for my trip was that I had business in Hong Kong on Saturday November 26th, and I combined my business trip with vacation travel to Vietnam because I had extra days due to the American Thanksgiving holiday.
I booked my ticket on Cathay as I am a frequent flier on American Airlines and Cathay is a partner, and recommended booking with Cathay. I paid extra to upgrade my fare class to get Aadvantage miles, the cost of my trip was approximately $1800 USD.
On the trip from BKK to HKG my luggage was misdirected by Cathay, and was sent to Karachi, Pakistan (or so I was told). Thankfully my bags were found eventually and returned to my hotel in Hong Kong. But by this time it was too late for my business meeting and I had to purchase other clothes, which fit poorly and were very embarrassing to wear. In addition Cathay was not able to provide me with any information as to where my bag was, which contained documents that I needed for my meeting and gifts that I had purchased for my business contacts, which I was unable to use.
I spent several hours in the HK airport late at night when I arrived, and nobody was able to give me any information about my bag at all, or even tell me if it had been on the flight in from BKK. I had to spend much time the next day very upset and concerned about the loss of my important documents, on the phone with Cathay, and looking around for clothes in a foreign city.
The rest of my trip went well, and I liked my experience with Cathay, everyone was very respectful. I will have to return to Hong Kong to visit this client many times and I would like to continue to do it on a One World member (I am Aadvantage Platinum/Oneworld Sapphire). Unfortunately I feel I have been harmed by this experience, it created many problems for me and wanted to write in about it.
I did incur significant expenses buying new clothing and dealing with the situation. I do have reciepts for several hundred dollars in expenses, but since my original bag was returned to me eventually I don't think it is fair to ask for money, since I will keep this clothing, so I am not filing a claim. As it was a hardship though I would really appreciate at least an apology, bonus Aadvantage miles, or really any sort of personal response to acknowledge how difficult this situation was. I do hope to fly Cathay again and I hope this problem does not repeat itself.
Thank you.
#MY NAME#
Aadvantage Platinum - #1234567
So we'll see what happens. If it's nothing so be it, worth a shot. If it's Asia Miles then that's better than nothing. And if it's a lot of AA miles then woo hoo. Since that's the only number I gave them it would be awfully easy.
I wouldn't hold my breath on this one. CX was never good about giving any kind of compensation. It's just not part of their customer service protocal. At best you may get a $25-$50 gift certificate to use to purchase duty free items during your next flight with them.
Uncalled for. As Jon correctly points out, while CX can (and does) give AA miles for flights, they have no reason whatseover to give you compensation in a currency they have to pay for. Try reading a little into what he wrote and it might make sense.
Cheers.
I think you letter is excellent, very well written and thought out. CX really should give you the miles. Be sure to send in your receipts as well. As this was a business trip you may want to put a cc on to your corporate travel agent or whoever actually pays for it-- that has helped me a lot in dealing with the airlines. Good luck.
Last edited by askworldtraveler; Dec 19, 05 at 7:07 pm.
Reason: personal - tracking other changes
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Quote:
Originally Posted by Flailey
I booked my ticket on Cathay as I am a frequent flier on American Airlines and Cathay is a partner, and recommended booking with Cathay.
I hope you haven't sent this letter yet. The sentence above, for instance, makes no sense at all, and there are other parts of your letter that could be cleaned up. I'd make some revisions before sending it.
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Uncalled for.. As Jon correctly points out, while CX can (and does) give AA miles for flights, they have no reason whatseover to give you compensation in a currency they have to pay for. Try reading a little into what he wrote and it might make sense.
Cheers.
Jon didn't point that out at all. He asked why AA would give me miles. I don't think that AA will give me miles and never suggested they would.
That makes him just dead wrong. Your comment (ie CX might not want to give me AA miles) is intelligent, and in response to the actual question I had.
His comment, by contrast, was off topic and rude. Reading into what he wrote does not lead to your point. Your point (which is that CX might not be willing to give away AA miles) is quite distinct. And why I asked the question. His point, which was why would you complain to AA about a CX flight, is not the same thing at all, and makes him look like he didn't really read the post, but felt compelled to respond rudely anyways. . I'm not starting a flame war, this is my last post in this thread. If I get a response I'll post that though.
Last edited by askworldtraveler; Dec 19, 05 at 6:51 pm.
Reason: toning down the personal side of the post
