Feb 20, 2013, 3:09 pm
Last edit by: Genius1
London Heathrow Terminal 3 Landside Level 2
American Airlines Arrivals Lounge (Please note this is not a oneworld lounge)
Location: LANDSIDE. Exit to the right after Terminal 3 Immigration and the Customs Hall, and take the stairs or elevator / lift (faces forex bureaux) to Level 2.
Hours: 6:30 a.m. - 2:00 p.m. (reduced hours - 2022)
Amenities:
See post #180 by CMK10 and post #291 by Genius1 for photos.
Access criteria
Arrivals Lounge One-Day Passes are available for purchase for USD $90 + VAT to all other passengers* flying to London Heathrow upon arrival.
For further details
Link to LHR airport information on aa.com
Link to LHR airport website
Link to oneworld website Lounge Access and Lounge Finder tool
Older or obsolete posts through the August 2016 Arrivals Lounge reopening have been archived to ARCHIVE: LHR / London Heathrow Int'l. Apt. Terminal 3 AA Arrivals Lounge
American Airlines Arrivals Lounge (Please note this is not a oneworld lounge)
Location: LANDSIDE. Exit to the right after Terminal 3 Immigration and the Customs Hall, and take the stairs or elevator / lift (faces forex bureaux) to Level 2.
Hours: 6:30 a.m. - 2:00 p.m. (reduced hours - 2022)
Amenities:
- 29 shower suites with C.O. Bigelow products
- Hair dryers
- Valet ironing service
- Dental & shaving kits (by request)
- Full breakfast & lunch buffet
- Coffee, espresso & champagne (on request) bar
- Wi-Fi
- Temporary baggage stowage (while one visits)
- Business Centre with individual workstations
- Daily newspapers
See post #180 by CMK10 and post #291 by Genius1 for photos.
Access criteria
- First and Business Class passengers arriving on American Airlines, British Airways, Cathay Pacific, and Qantas
- AAdvantage® Executive Platinum (including ConciergeKey)
- Access available for qualifying individuals only (no guests)
- Customers traveling on airline industry non-revenue tickets are not eligible for access without the purchase of an Arrivals Lounge Day Pass
Arrivals Lounge One-Day Passes are available for purchase for USD $90 + VAT to all other passengers* flying to London Heathrow upon arrival.
For further details
Link to LHR airport information on aa.com
Link to LHR airport website
Link to oneworld website Lounge Access and Lounge Finder tool
Older or obsolete posts through the August 2016 Arrivals Lounge reopening have been archived to ARCHIVE: LHR / London Heathrow Int'l. Apt. Terminal 3 AA Arrivals Lounge
LHR / London Heathrow Airport AA Arrivals Lounge (master thread)
Aug 2, 2007, 7:59 pm
#1
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
LHR / London Heathrow Airport AA Arrivals Lounge (master thread)
LHR / London Heathrow International Airport Terminal 3 Level 2 Landside
American Airlines Arrivals Lounge
Last edited by JDiver; May 19, 2015 at 3:28 pm Reason: Update
Aug 3, 2016, 8:59 am
#2
Join Date: Nov 2015
Location: OMA/LNK
Programs: AA EXP, HHonors Diamond
Posts: 210
I think it may be open again. The website doesn't show it as closed and I received this from a Twitter DM:
Our site is showing the Lounge is open from 5 a.m. – 3:30 p.m. daily.
I fly to London tonight, I will post a message if it in fact is open. I won't be able to say how it is compared to the old one because this is my first time there when I was eligible to go.
Our site is showing the Lounge is open from 5 a.m. – 3:30 p.m. daily.
I fly to London tonight, I will post a message if it in fact is open. I won't be able to say how it is compared to the old one because this is my first time there when I was eligible to go.
Aug 3, 2016, 9:42 pm
#5
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
The lounge now features 29 top-notch shower rooms. All shower rooms are stocked with complimentary C.O. Bigelow shower toiletries, shower caps, cotton balls, cotton swabs and mouth wash, plus dental and shave kits on request. A valet service assists guests who need their clothing to be pressed. Other lounge facilities include a business center and meeting room.
But you can't just look good and go hungry. Our catering partner for the lounge is Rhubarb, and their mission statement is “Deliciously different." They'll deliver premium food and beverages, greet guests and ensure their other needs are taken care of. There is also a Grab-n-Go station for hungry and hurried travelers.
Enhancing the food and beverage experience at LHR
* Now offering champagne and Bucks Fizz
* Upgrading the breakfast buffet to include made-to-order smoothies and omelets, pastries, pancakes and porridge
* Features a new a la carte menu option
* Introducing a lunch service including a buffet, artisan breads, a British cheese board and seasonal dishes
* New buffet options will be offered every four weeks, and the a la carte menu will change every three weeks
Aug 4, 2016, 3:03 am
#7
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Did you, ahem, happen to see the label on the bottle? 
This is all great news and will be a substantial upgrade from the old arrivals experience.
* Upgrading the breakfast buffet to include made-to-order smoothies and omelets, pastries, pancakes and porridge
* Features a new a la carte menu option
* Introducing a lunch service including a buffet, artisan breads, a British cheese board and seasonal dishes
* New buffet options will be offered every four weeks, and the a la carte menu will change every three weeks
* Features a new a la carte menu option
* Introducing a lunch service including a buffet, artisan breads, a British cheese board and seasonal dishes
* New buffet options will be offered every four weeks, and the a la carte menu will change every three weeks
Aug 4, 2016, 8:19 am
#9
Join Date: Nov 2015
Location: OMA/LNK
Programs: AA EXP, HHonors Diamond
Posts: 210
Yes it is open... the shower suites seemed nice to me, big shower head with nice water flow and plenty of hot water, no wait to use - I'm easy to please! I wanted to start day so didn't partake in breakfast or the champage.
Aug 4, 2016, 5:12 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
A couple of photos from a thread in the BA forum:
http://www.flyertalk.com/forum/briti...l#post27016883
http://www.flyertalk.com/forum/briti...l#post27016883
Aug 12, 2016, 4:28 am
#12
Join Date: Oct 2003
Location: TPA
Programs: DL Plat, AA Plat Pro 2MM, HH Diamond, WoH Globalist, Bonvoy Gold
Posts: 2,207
I'm at the arrivals lounge right now. It's about 11:30 a.m. in London, and there are maybe 10 people here. Here are a few pictures of the food that's available:
Aug 12, 2016, 4:54 am
#13
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
In addition to the champagne, I noticed the Bloody Mary bar.. nice!
Last edited by JDiver; Aug 12, 2016 at 6:10 am Reason: Repeated image links deleted
Aug 12, 2016, 6:31 am
#14
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Older and obsolete posts (prior to the August 3, 2016 reopening of the refurbished lounge) have been archived. They can be read here.
/Moderator
/Moderator
Aug 12, 2016, 12:18 pm
#15
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Whats the average time these days for clearing customs & immigration in London? We will be arriving 9AM so figuring on visiting arrivals lounge for showers and breakfast before heading in to LHR. Assuming an hour in the lounge I'm trying to account for how much time in immigration/customs (flying in J if that helps) before we get in to the lounge so that I can schedule our car service. 1 hr buffer?