Thanks much, I tried a few searches here but wasn't having luck with successful ones, perhaps I should have searched at AA... But, anyway, Thanks again
Programs: EXP AA 3.1MM, Diamond HHonors, a bit of Starwood, a bit of Continental, a bit of this and that
Posts: 538
After reading through the whole thread, it reminds me of those students of mine at the end of the semester who insist that life is unfair and an exception be made just because ... they couldn't read, understand, and abide by the course policies. Good thing I make them sign a course contract at the beginning of the semester.
Thanks much, I tried a few searches here but wasn't having luck with successful ones, perhaps I should have searched at AA... But, anyway, Thanks again
I don't think there's anything about this on aa.com. Of course, I hate the search there worse than the search here, so what do I know?
If I get ambitious I'll try to find the exact thread(s) here because I really am sure I have read reports from others that they have had miles reinstated in situations similar to yours.
__________________ "When you have nothing to say, call the other guy an AApologist and hope nobody notices your deficiency."
All this whining. Follow the rules and you keep your miles. No sympathy here.
That's not enough. The rules were changed.
You have to follow a moving target.
I personally think AA should have expired the first batch of miles 36 months after they announced the change, and not a day sooner. Anything short of that, frankly, is unfair. Leave for a 35 month trip to mars, when miles expire in 36 months -- then come back and find then expired a year and a half ago?
That's not a problem that could have been solved by following the rules is it?
regarding the recurrring "you didn't read the fine print?" mentality on this thread in general:
No consumer (not many anyway) has time to read and really understand every contract and set of rules they are bound by (credit card, FF program, car rental agreement, fare rules, forum TOC, multiple software EULAs, etc).
The consumer has a bit of protection, though, in that he could get po'd and take his business elsewhere.
The answer you gave is just ..baloney. Do you think you sweet talked the rep?
I tried to post activity to my account by getting a magazine subscription a little over a month before my miles expired. The subscription didn't post to my account on time and my miles expired on Dec. 15th. I emailed Customer Service on Dec. 16th and explained the situation. They promptly replied and said I could donate to Make A Wish and have my miles reinstated. Guess they're not all crabs at customer service.
I just don't get it. I (a very good AA customer) suggest a completely honest way of getting the expired miles back. Veganmacrochick (I guess a good AA customer) notes the good advice. And you (AA employee?) reply with disgust.
What did I do wrong?
Not read the small print? I don't have too. My deal with AA (since joining 26 years ago) is I buy the ticket, you get me where I am going and reward me for being a good customer. I won't have my legal department review small print on every offer I get from every airline. You know what - I don't even read the small print from my banks and they never took any of my money away. And when I pop an Advil - guess what? I toss the 10,000 word document that comes in the package.
When I become a corporate lawyer I will read the small print. Till then I look at the big picture. I am your customer - don't expect me to do anything except pay. Be nice to me and I stay your customer.
And about the big print - I delete the emails as they come in. No time for reading whatever multiple airlines / banks / hotels / etc. have to tell me. And the whole point was that the AA agent was really nice - understood that I don't have to track my points religiously to keep them. She gave them all back to me.
And some more to what trinity_in_texas had to say -
"you dind't frequent your account"
I received 150,000 miles in 2007. Is that frequent enough? or do I still have to read my AA SPAM?
"Do you think you sweet talked the rep?"
Not really - New Yorkers don't try to sweet talk Texans, we just give them our business.
"Or didn't you read the bulk of this thread?"
Sad to say I did - and after 77 posts I saw no one telling me exactly what to do to get miles back without paying anything. So, when I got 100,000+ miles back in a 5 minute phone call I wanted to share.
BTW - Delta and United also took away my miles (OK - I gave them away when I did not check their latest mileage evaporation policy ). Few phone calls and 350,000 miles restored. Definitely some decent folks working at these airlines.
Thats it for me till someone else takes away my miles again.
I tried to post activity to my account by getting a magazine subscription a little over a month before my miles expired. The subscription didn't post to my account on time and my miles expired on Dec. 15th. I emailed Customer Service on Dec. 16th and explained the situation. They promptly replied and said I could donate to Make A Wish and have my miles reinstated. Guess they're not all crabs at customer service.
If they were nice crabs, you wouldn't have needed to donate miles to keep status. All you should have had to do is show them evidence of when you started the subscription
Am I missing something?
If you received 150K miles in 2007, you wouldn't lose your miles due to no activity.
I agree it's a bit confusing. The most recent post makes it seem that elliot lost the miles, but in an earlier post it was stated that AA actually took miles from elliot's family members.
Quote:
Originally Posted by elliot
AA took my miles away, too. To be accurate - they took away 110,000 miles from family members.
__________________ "When you have nothing to say, call the other guy an AApologist and hope nobody notices your deficiency."
