Yes. As I posted just 13 posts before yours, US Air notified me several times, including via email, to warm me of impending expiration.
Perhaps you need to supply your FF programs with your e-mail address
I had two e-mails also from US about my brothers account ( I signed him up usiing my e-mail) and also more than one from Hilton when his points were about to expire.
Programs: AA EXP, MR & SPG Plat, Hyatt Diamond, Hh Gold, PC Gold, GP+ Gold, Avis 1st
Posts: 13,771
I don't get it
she EFFED up.. we told her, she knows the options, if they work good for her, if not then chalk it up to the tuition for the school of FF programs.
Its not like we are talking a ton of miles here
As for the sharks, I'm not sure if everyone is all bent out of shape b/c its a female.. if it was a male, the OP would be ripped even worse
Edited to add, like the poster above, I lost my US miles after numerous warnings via email. I let them go b/c I just didn't care, want them nor need them. I had extended them once and bought 2000 miles worth of magazines which never left the bathroom.. so the last of them i let go since the choices for mags were all pretty nasty.. there for good by to US for good.. All 3200 miles
Last edited by TrojanHorse; Dec 23, 07 at 6:56 pm.
That's the problem. Why is it necessary for anyone, male or female, to be "ripped" for asking a politely worded question, requesting advice?
Because the answer is so obvious and easily to be found by looking at the FF program rules themselves.
Besides, such XXX took my miles / points cries have happened umpteen times eventhough the airline loyalty programs started to change their rules almost 2 years ago, starting with DL?
Because the answer is so obvious and easily to be found by looking at the FF program rules themselves.
Besides, such XXX took my miles / points cries have happened umpteen times eventhough the airline loyalty programs started to change their rules almost 2 years ago, starting with DL?
Still, As the OPs tone was polite and presumably the question was asked in good faith, it seems to me that the responses should be in kind.
Besides, what is obvious to you may not be so obvious to someone else who is not a frequent traveler. In any event, Flyertalk is, IMO, easily the preeminent traveler's website. It stands to reason that it would be the place to go for any knowledge above and beyond the T&Cs.
To be somewhat charitable, AA did recently retroactively change the miles expiration from 36 months to 18 months. Even though it doesn't really affect me (and I guess benefits me to some extent by getting rid of miles which could theoretically be competing for award space), I still think it's reprehensible to do this retroactive change (even though all the other airlines are doing it too doesn't mean it's the right thing to do).
That may be, but the first miles expiring under the new policy expire Dec 31, don't they?
Yes. As I posted just 13 posts before yours, US Air notified me several times, including via email, to warm me of impending expiration.
AA sends me an email every month showing my expiration date.
If I have questions, I can always log into AA.com.
Frequent flyer programs are subject to change.
Don't hide away for awhile and then think everything will remain the same.
That may be, but the first miles expiring under the new policy expire Dec 31, don't they?
Effective December 15, 2007, mileage balances will expire from AAdvantage accounts that have not had miles either earned or redeemed within the previous eighteen (18) month period.
__________________ "When you have nothing to say, call the other guy an AApologist and hope nobody notices your deficiency."
Programs: AAdvantage Superstaaa. My views are my own.
Posts: 227
Quote:
Originally Posted by skywalkerLAX
And you are wrong. As I said I'm 3k away from PLT and will fly to FRA tomorrow so I should be safe.
Enjoy the upgrades? I will if the cabin is clean - which would be an exception
100% Bonus - Yes thats why I requalify
Expandant award availability - Since when ? I redeem only on CX/QF/BA/JL anyways
I dont contact CR anymore except in cases I had extra expenses. Many of them are dumb as bread and cant even read my questions. I FedEx'ed 4 responses of CR agents to the CEOs office last week because it was so ridiculous. Dont expect to hear from it but anyways...
Admirals Club ties into my status as follows: I paid until August and I am only 3k away from PLT. It would make zero sense to let PLT lapse and throw the membership away. I can't afford to throw money out of the window. So until August I will do a few remaining flights on AA until I reach the next level for a QF award... Since I move away from DFW I'm also not that dependent from AA's schedule anymore.
Well, from what you've said here, it sounds like you just abhor the AA program. And in the case of irregular ops, you're going to get protected anyway. Sure, your AC membership gets you into the AC, but I could buy one too. I don't understand how your Platinum status helps you unless you want to reup and get the discount. Believe it or not, most of us AA employee's want to help you. It's not going to lapse because you don't requalify Platinum. It's a seperate membership.
With regard to your snide comment that "CR is dumb as bread"..maybe you should try relating one on one because I'm sure - as a knowledgeable Platinum member, that you know that the Plat. desk and ACS will be happy to get Customer Relations on the phone for you. It's one of those benefits you get for being elite. Then you could hear, from one of our "dumb as bread" representatives, what the response to your problem is. By the way, bread can't read, right or respond, so maybe that's why you haven't heard from them?
It sounds to me like you would be better served by being directly involved with either CX/QF/BA/JL .
Most of the reps at AA are bright, educated people who have degree's or past experience that would rival your own. Of course, not knowing what your level of education is, and not wanting to judge on simple comments here, I'm not going to comment on it. We're here because we want to be.
We're happy to be here, happy to help those people who want to be helped and that value our advice and feedback. We want to be here and that's why we are. As far as Customer Relations goes, the people I have dealt with, one on one, have been sharp, on the ball and sensitive to the problem at hand. I have not yet dealt with a CR agent who was not willing to get the problem solved. But of course, I deal with elite's who call in and explain what they need.
We could argue all day long, it's clear you aren't happy with the program.
Still, I think someone is confused on the AC issue.
__________________
"Please read the rules before inquiring"
Last edited by trinity_in_texas; Dec 24, 07 at 9:40 am.
Reason: trying to be nice
Programs: AAdvantage Superstaaa. My views are my own.
Posts: 227
Quote:
Originally Posted by riordss
I am always amazed at what kind of nasty responses can be inspired by a simple question. The OP was up front about her situation. She had miles, failed to take appropriate action, and lost them. Is there anything she can do, thanks for the advice.
So along with some good advice, she gets referred to as "dumped baggage", berated for not being a frequent flyer, accused of disloyalty, and generally condescended to.
Believe it or not, there are people out there who are busy living their lives, and may not have spent countless hours learning every nuance of of several different frequent flyer programs. These are exactly the people customer service reps are hired to help. Be thankful she chose to do a little research before taking a CSR's valuable time. Hopefully she gets treated a little better on the phone.
How is this nasty? It's factual, it's concise and believe it or not, there are computer programs out there that send a once a month statement so you don't have to spend hours managing something that generally manages itself.
Further, "she" wasn't called dumped baggage, the disloyal, no interest once upon a time mileage earners are baggage. If the shoe fits..
I have no problem helping people who care. I have an issue with people who are supposedly involved and have never read the rules, have no idea how to earn, use or keep track of their accounts. They don't want to.
Why should any program reward anyone on the basis of no participation? It's a reward program, a loyalty program, a frequency program. On the basis of that alone, yes, individuals who don't participate are just baggage. Remove it and there is plenty of room for the people who show up.
I have repeatedly stated that this OP, who will never come and read this, only has to call AA and we will help her. But she wanted an easy out, she didn't come back after the first few posting and now you don't want to hear it.
My advice? Stop reading the thread if you don't like what you are reading.
__________________
"Please read the rules before inquiring"
Last edited by trinity_in_texas; Dec 24, 07 at 1:24 pm.
