Programs: AAdvantage Superstaaa. My views are my own.
Posts: 227
Quote:
Originally Posted by shoodawg
AA.com may not show the date of expiration, but this (right under the date of last activity) is hard to miss: New 18-Month Mileage Retention Policy
The expiration date missing is temporary. Until June 1 of this year, it was still there. For the last six months, its held that Dec. 15 date, with your last date of activity at the top of your account page. But if you followed the link, you'd see the policy. At the beginning of January, your true date will reflect again.
__________________
"Please read the rules before inquiring"
Programs: AAdvantage Superstaaa. My views are my own.
Posts: 227
The time where the FF programms are just used for keeping people at the airline are over in my eyes. Maybe the op even flew AA a few times and credited to Alaska.
Didn't she say she flys Alaska?
Anyway, if it's no good for keeping people at the airline, maybe we should rethink Elite status too? It's the AAdvantage program bread and butter. The more loyal you are, the more benefits you get, no? Or is your Platinum status no incentive for you to choose AA over someone else? Or did you get it with 2mm?
__________________
"Please read the rules before inquiring"
Programs: AA EXP, NW Plat, UA 1K, CO Plat, LH/BD/OZ*G, Hyatt Dia, HH Gold, SPG Gold, Sixt Dia, Hertz PC
Posts: 6,525
Quote:
Originally Posted by trinity_in_texas
The time where the FF programms are just used for keeping people at the airline are over in my eyes. Maybe the op even flew AA a few times and credited to Alaska.
Didn't she say she flys Alaska?
Anyway, if it's no good for keeping people at the airline, maybe we should rethink Elite status too? It's the AAdvantage program bread and butter. The more loyal you are, the more benefits you get, no? Or is your Platinum status no incentive for you to choose AA over someone else? Or did you get it with 2mm?
Considering how I was treated on my last 3 flights AND the problems with the booking I made last week the answer is easy: It is no incentive for me anymore. I only made the decision to requalify with an additional flight because I am 3k miles short of Platinum and I paid for my AC membership until August. Wouldnt make economical sense to say goodbye AA right now, next qualification period the picture looks certainly different.
The only incentive I see is: Collect for cheap on AA - burn for oneWorld premium awards
__________________ Please read and support the Talk Board Election process 2009 ! My flights by BA97
Is it to late for me to try to get them back? I was unaware they were expiring. It was only 16,774 but it was hard to get them! I have over 40000 in alaska airlines (debit card, and airline we use to fly) and over 180000 in Hilton (saving for Hawaii) so I was going to transfer the AA and now they are gone!!'
Thanks in advance for any advice?
Ps * i tried searching before posting but got no where)
Heather
Welcome to Flyertalk
My apologies for some of the tough love here in the tone of some of the posters.
There is a culture with some Flyertalkers especially the more savvy program users that rules are never to be broken and no exceptions should be made.I don’t happen to be in that group. I look at every case individually and have stepped in to help other posters in the past in a variety of situations over the years.And I hope American might too.
Many of the folks are highly experienced program users on FT and for some time.
They know most of the rules backwards and forward in their sleep.Unfortunatley they can't put themselves in the shoes of someone first getting the details/rules in order of the program and learning most of them. I still make mistakes and learn in the AA program regularly and I have been a member since 1998 and hit three million miles in the program earlier this month.
In fact many American Agents on the elite line quote inaccurate information on the phone too.Even they find knowing all the rules a challnge and some have been there for many years........
If I were you I would be try the approach of asking nicely at Advantage Customer Service at American
(any reservations agent can put you through to that dept)
Tell that individual you plan to make an enormous effort to utilize the program and airline over all others if they would reconsider their actions and consider reinstating them.
The worst they can say is no and you aren't out very much IMO.
You can also consider taking a Visa card with Citibank and earn 20,000 to 25,000 in a little over a month if you really need to get back on track. Of course it would be nice to have those lost miles back too.
Good luck and keep us posted on your outcome. And thanks for your post! It’s a good reminder too for other new folks coming into this forum and also may be caught in a silmilar situation.
Happy Holidays
__________________ American SPG & Priority Club Platinum
Hyatt/Hilton Diamond Omni Select Gold
IHG Royal Ambassador
How is it possible that you were "unaware" that your miles were expiring? Not only is your expiration date on every summary that you are emailed, it's on your account at AA.com, it's retrievable via phone and AA sent out three mass mailings this year with regard to the new expiration policy.
I only want to comment on the above. I can certainly see how it is possible to be unaware that AA changed it's expiration policy.
I don't give my email address to every company that asks for it. As a matter of fact, I enrolled in Aadvantage so long ago that I didn't even have an email address back then. I happen to have added my email added to my account at some point, so I do get those account summaries, but I easily imagine that someone might not, in which case he wouldn't get those emailed summaries at all. In fact, for a while my account had an old email address, so for months I wasn't getting any summaries at all, and I didn't notice.
If you assume nothing has changed, there's no reason to actively check on the website or by calling.
Finally, as a general member, I never get mailings of any sort from AA.
If you assume nothing has changed, there's no reason to actively check on the website or by calling.
I agree, but at the same time the OP states that the miles disappeared last week. How does she know that unless she checked her account last week and then again this week?
Programs: AA EXP, MR & SPG Plat, Hyatt Diamond, Hh Gold, PC Gold, GP+ Gold, Avis 1st
Posts: 13,771
the op had the following opportunities to realize that an 18 mo expiration existed
1. email
2. AA website
3. news
4. newspapers
5. internet articles (other than FT)
6. other airlines - if she/he has flown an other airline, most have a policy where something regarding expiration has changed, which would make me think to go check on my AA miles too
Welcome to Flyertalk
My apologies for some of the tough love here in the tone of some of the posters.
There is a culture with some Flyertalkers especially the more savvy program users that rules are never to be broken and no exceptions should be made.
Then you're not reading FlyerTalk properly. The more savvy users here know that rules are made to be broken, and exceptions are always made. That's why we're here- to find them. I'm guessing that most of the tricks and such you've seen here are from the savvy folks, so you should thank them rather then lambasting.
Pointing out that a frequent flier program is a frequent flier program is not mean, IMO. If someone really doesn't notice miles for 18 months, they can't really be worth that much. I had some expire from America West through lack of use...I didn't whine about it. Clearly I didn't care enough to maintain them.
The OP has also been a member of FT since 2004. So even an occasional read here would have helped avoid this situation.
I think trinity said it best above.
That combine with the fact that there are soooooooo many easy ways to reset the 18 month counter, it really come down to not logging into your account and keeping track of your asset. (In this case Miles)
I have a bank account that I have not put money into our taken money out of for the past 10 years, I still log in once every few months, just to make sure it is still there.
__________________ Daggett24
Government Flyers - Visit the Government Travel Forum!
Location: DFW; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA GLD 1.1MM, Marriott Gld; OMNIPat
Posts: 6,203
As a comparison...
Last year, my US Air miles were near expiration. Not a lot, maybe 5-10K I think. I rarely fly them, and rarely think about that account. But I was contacted by the airline - at least twice each by snail mail and email - alerting me to the fact that they would expire on x date, and informing me of the myraid ways to keep the account active.
I don't disagree that it is the account holder's responsibility to stay on top of these things, but I do believe that AA could be more customer-friendly in these situations. An email or two sent several weeks before expiry would cost them next to nothing.
__________________
This space intentionally left blank.
