I really despise the forced input of last name. This has never, ever worked due to my "ethnic" last name. Why do IVR systems even try, knowing many names are hard to pronounce?
I was trying to call this weekend to request an upgrade and simply failed. Grr...
I was just in a situation where I was standing at a ticket counter and needed to talk to an EXP rep ... I didn't have the option of going to a quiet environment and there were people behind me getting PO'd because I was taking quite a bit of time on the phone. I was also in a hurry because I was in danger of missing the last flight of the day to my destination. When I finally did get through to a live person I got the famous "Can you hold while I check with the rate desk" (which is a different rant so Ill leave it there).
This isn't a good application for VR.
I'm with the OP on this one and will definitely be emailing a complaint.
Programs: AA Plat, *wood Gold, Avis Chairman's, and that's it
Posts: 1,346
Quote:
Originally Posted by AAir_head
I've tried this using my bb (an 8830) but the aa.com web-page is unusable--I can't see most of the content, including the drop-down menus. How are you doing this?
TIA!
OT since this thread is phone tricks, but the email they send the day before your flight w/ your itinerary has a button that bypasses most of the website. Click the button on the email, and it goes straight to the page with your PNR and you can immediately click the checkin button and be done.
You are making it sound like the system is different for every user. It's quicker for me, less talking when I just need to do a quick confirmation on my flight number or any question really. And if I need an agent, I just say it..
I was addressing the comments of how simple it (allegedly) is to reach an agent. Of course it's the same system, but reports have varied as to the actual success in using it. While I'm glad it's been easy for you and others, that knowledge doesn't lessen my frustration since it's NOT working for me.
Quote:
Originally Posted by joshuaw2
Granted, any VR system needs to be used in a more quiet environment, so it's more about using common sense and going to somewhere where you can make that call.
Just because you have expereinced no difficulties (yet), doesn't mean that those of us who have had problems are lacking in common sense. (And to tell ya the truth, I resent the implication.)
The only attempts I have mede to use this new system have been while I was seated at my desk in my home office. There was absolutely ZERO background noise at the time. How am I going to find a quieter location? And (assuming one existed) why should I have to?
Quote:
Originally Posted by joshuaw2
Or else, take your number out of the system and use the old method when you call in.
What vasantn said.
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
Maybe it's just oklAAhoma and me; the system doesn't understand when we say "Agent" in our weird accents.
That's gotta be it. Anyone have a tip for saying "agent" without an accent? I've even tried sounding like James Bond (think Agent 007) but it hasn't helped.
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
I was just in a situation where I was standing at a ticket counter and needed to talk to an EXP rep ... I didn't have the option of going to a quiet environment and there were people behind me getting PO'd because I was taking quite a bit of time on the phone.
I'd sure like to read a tip for making it work in the situation you described.
Although... there are some who might suggest you were lacking in common sense for not changing your environment before attempting to use the VR.
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
Maybe it's just oklAAhoma and me; the system doesn't understand when we say "Agent" in our weird accents.
Well, now my accent has become weird as well. It didn't understand me when I said "Agent." To the credit of the system, though, after the second time it said it was going to "pass my information to an agent" and I was there in about the same time as the old system, still without having to have my number "remembered." I mentioned that the system was not great, and she reiterated the request to write AA.
Well, now my accent has become weird as well. It didn't understand me when I said "Agent."
Thanks for reporting that experience. While most of me is sincerely sorry you encountered any difficulty, a little part was delighted to learn that - finally - it happened to you. Welcome to my world.
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
In fact, the best way to get the most from the new system is to enroll in “Remember Me.” Once enrolled, you will never have to speak your AAdvantage number again!
Sorry but that's just not true. When I call and get recognized I say "upgrade" the system then dumps me into the "automated upgrade system" (which for some reason I can't dial into directly!) and it even warns me that I will be asked for my AAdvantage number. Which I am.
Sorry but that's just not true. When I call and get recognized I say "upgrade" the system then dumps me into the "automated upgrade system" (which for some reason I can't dial into directly!) and it even warns me that I will be asked for my AAdvantage number. Which I am.
What would you want to have happen, rather than going to the automated upgrade system? Some of us are waiting for the day when the system will recognize the upgrade request and put us into the automated system. What's the preferred alternative?
As far as asking for the AAdvantage number in the automated system, that's also a good thing to some. If it recognized who you were, it would be considerably more difficult to request upgrades for others (spouse, colleague, etc.)
It's working for you the way some of us wish it worked
Programs: AA EXP & SPG PLT. Long-suffering Mets fan.
Posts: 3,497
I've only had 2 flights since this debacle went online, but I found that the upgrade request prompt was hard to reach. How long in advance of the time you want to request the upgrade are people starting to dial in?
