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Quote:
Originally Posted by RChavez
If by phone you mean by using the web browser on your web-enabled mobile device, then yes. I do this all the time from my blackberry. If you mean check in by phone by talking to an automated system, no.
I've tried this using my bb (an 8830) but the aa.com web-page is unusable--I can't see most of the content, including the drop-down menus. How are you doing this?
TIA!
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Quote:
Originally Posted by SuperSnoop
Telephone check-in hasn't been available for a few years now. I know it was discontinued prior to Summer 2004.
Technically, though, the AC/elite card slots in the electronic gate readers should still work. If you checked in online and stick in your card instead of scanning a BP, the machine should say "OK TO BOARD" and print out a receipt. It's a pretty neat trick if you can convince the GA to let you try it.
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Quote:
Originally Posted by ESpen36
Technically, though, the AC/elite card slots in the electronic gate readers should still work. If you checked in online and stick in your card instead of scanning a BP, the machine should say "OK TO BOARD" and print out a receipt. It's a pretty neat trick if you can convince the GA to let you try it.
Interesting. I'd like to hear from anyone here who has tried this recently.
Of course, you need to get a printed BP to clear security anyway, right?
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Quote:
Originally Posted by ESpen36
Yes. Back in the days of phone check-in, you could get through security with just an itinerary/receipt and ID.
I don't recall phone check-in being available since 9/11, back when pax and non-pax could pass through security without ID or flight documentation. Or perhaps I just never tried since.
Also, to use the card reader, I think you had to use the telephone check-in first.
Thanks for the feedback on the roll-out of our latest IVR on the elite service lines. We understand you may be experiencing some difficulty in your first few attempts through our new system, so here are some tips to help you navigate:
First, realize that getting to an agent is still easy for AAdvantage elite members. Simply speak your AAdvantage number when prompted and then say “Agent.” Your AAdvantage number is the key to directing your call to the right elite Service Desk. Without it, you’ll hear additional questions as we try to route your call to the appropriate place.
In fact, the best way to get the most from the new system is to enroll in “Remember Me.” Once enrolled, you will never have to speak your AAdvantage number again! We will immediately know who you are, what elite status you hold and where to route your call.
Here are simple steps to enroll in “Remember Me” –
• Make sure your cell phone number is updated on your profile at www.aa.com/myaccount (but it actually can appear in any phone field such as Home or Business. The system can identify cell phone numbers, and that’s part of the authentication process to ensure privacy)
• Using your cell phone, call your AAdvantage elite phone number or the main AAdvantage number, 1-800-882-8880
• Say "Remember Me" at the Main Menu
• Say "Enroll Now"
• Provide your AAdvantage number and follow the remaining prompts
Whether you are enrolled in Remember Me, or simply provide your AAdvantage number each time you call, the system is designed to address your flight information immediately – since that’s what the majority of members are calling about – but it also provides you with the opportunity to skip this information if that’s not what’s on your mind. As for functionality, there are more self-service options and more advanced voice recognition capability including the ability to understand intuitive keywords such as “Upgrades” and “Reservations.”
So please don’t think you have to memorize a whole lot of phrases or find tricky ways to get to speak to a live person -- just give the system a chance to work for you. As you get accustomed to the new IVR, you may wish to hear some sample calls at www.aa.com/callaa -- and see how easy it can be.
Write those letters to AA HDQ about the new VR System
I hate the new voice recognition system. I have had to use live EXP agents a lot in the last two days. All of them have said everyone hates the new system. They ask that we write in and let our feelings be known. If you hate:
- being misunderstood in noisy environments like airports
- having to confirm information
- being dumped to the general line
- being disconnected
or a host of other issues - please send some type of communication to AA HDQ so we can be heard and hopefully fix this problem.
I really don't have much to write about. I use NATO/ICAO alphabet, have used "Remember Me" a couple of times now for reservations and the like, and have said "Agent!" to cut to the agent; some of us have employed a variety of stratagems to deal with these issues.
I don't know if you have read the two threads (of many to be found in the Unofficial Users' Guide sticky) entitled
"AAdvantage - Customer Services: AA Telephone Prompt Bypass / Tips and Tricks" (into which this has now been merged,) or
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I am with you. I sent my email this afternoon. If the intent was to provide less customer service and drive consumers away from the phone and towards the web and probably towards other airlines, the VRS is great.
Other than that, I think the technical term is: "It sucks!!!"
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I am with you. I sent my email this afternoon. If the intent was to provide less customer service and drive consumers away from the phone and towards the web and probably towards other airlines, the VRS is great.
Other than that, I think the technical term is: "It sucks!!!"
If I actually want to talk to an agent, the system remembers me, and I just say "Agent." I don't have to say my number, and it's faster than before. Why would this drive customers away?
If I actually want to talk to an agent, the system remembers me, and I just say "Agent." I don't have to say my number, and it's faster than before. Why would this drive customers away?
Cheers.
Maybe because the system doesn't work like that for all of us?
I regret any complaints I may have made about the automatic lady not recognizing my AAdvantage number, because dealing with her was a dream compared to trying to get the new system to believe me when I say "agent".
__________________ "Wise men talk because they have something to say; fools, because they have to say something." Plato
Maybe because the system doesn't work like that for all of us?
I regret any complaints I may have made about the automatic lady not recognizing my AAdvantage number, because dealing with her was a dream compared to trying to get the new system to believe me when I say "agent".
Agreed. I had to say it three times yesterday before the system obliged. The EXP rep that I spoke to said that so far he's spending a good percentage of his time listening to complaints about the system, and that only one person has expressed a liking for it so far.
Maybe because the system doesn't work like that for all of us?
You are making it sound like the system is different for every user. It's quicker for me, less talking when I just need to do a quick confirmation on my flight number or any question really. And if I need an agent, I just say it. Granted, any VR system needs to be used in a more quiet environment, so it's more about using common sense and going to somewhere where you can make that call. Or else, take your number out of the system and use the old method when you call in.
