So now Citibank says no 5,000 mile bonus

[jzafar]

Last year, I signed up for Citibank's AAdvantage Mastercard 25,000 mile promotion. The deal was 20,000 miles after $250 purchase and 5,000 miles on one year anniversary date of getting the card.

I called in today regarding something else and just confirmed I would be getting the 5,000 miles on my anniversary date. I was told by the rep that I had already received the 20,000 miles after first purchase and that was all I was supposed to receive.

The rep said if you can show evidence of the promotion, you can send it in to customer service and I would be credited. I have no proof because I did not print it out!!! LESSON LEARNED!!!

I am considering cancelling this card and applying for the new 40,000 mile promotion going on. I asked the rep if I would be able to get that promotion since I already had a card and was told "yes, if you qualify for the card, you get the miles."

[lifeonitsown]

Yes you will get the bonus if you signup. I will recommend you to signup for multiple cards at the same time but dont wait for the second anniversary bonus. If you spend 10K before the anniversary, just cancel and signup again before the 40K bonus expires.

[swag]

I suspect someone here will have a copy of the promotion terms that they can send to you.

[scruffy]

(sorry; deleted)

[rminky]

Sometimes Citi can be wrong, but its hard to fight "citi hall"(unless you keep copies)

[jzafar]

i would greatly appreciate it if anyone had a copy of that promotion.

[sinanju]

Originally Posted by jzafar

i would greatly appreciate it if anyone had a copy of that promotion.

If you remember where, approximately, you saw it and when, you can try the Internet Wayback Machine.

[cmjaffe]

I signed my mother up for the 25K offer last year... it was before (by only a month) they were offering the 20K deal with NO fee. So she was charged the $50 for the first year and got the miles. Right after that we got the offer for 20K miles with NO fee. I think I may have the original offer for the 25K Miles. If this is the one you're looking for (w/fee) PM me and I'll see if I can scan you in the offer (if it's not recipient specific).
Carolyn

[ncdecolover]

Originally Posted by cmjaffe

I signed my mother up for the 25K offer last year... it was before (by only a month) they were offering the 20K deal with NO fee. So she was charged the $50 for the first year and got the miles. Right after that we got the offer for 20K miles with NO fee. I think I may have the original offer for the 25K Miles. If this is the one you're looking for (w/fee) PM me and I'll see if I can scan you in the offer (if it's not recipient specific).
Carolyn

I'd be interested in getting a a copy of this offer too, Carolyn, as I signed up for the same offer and then (won't do this again) didn't keep the promotion paperwork. Thanks for your help.

[cmjaffe]

Mary,
Will PM if I find the papers... think it's "somewhere" downstairs..
will definitely be looking for it though right now I've got "so many" citi cards for Mom that I might just let this card go when the fee gets posted (unless citi's generous with comping it).
Carolyn

[rufflesinc]

Originally Posted by jzafar

The deal was 20,000 miles after $250 purchase and 5,000 miles on one year anniversary date of getting the card.

5k is a pittance compared to what you can get by getting multiple cards, especially since, in this case, you'd have to pay the annual fee.

[spurg]

i agree. forget the 5K and move on.

[Top Tier]

FWIW, this is what an e-mail I received on 9/18/06 had to say:

Traditionally, the first anniversary is paper.
We think it should be AAdvantage® miles.

Earn up to 25,000 AAdvantage® bonus miles!1,2



Apply now and earn up to 25,000 AAdvantage® bonus miles1,2 with the Citi® Platinum Select® / AAdvantage® World MasterCard®. Enjoy:

20,000 American Airlines AAdvantage bonus miles after $250 in purchases1

5,000 additional AAdvantage bonus miles after your one-year anniversary2

No annual fee for the first 12 months3

Then as a cardmember, you'll also enjoy the following:

Earn 1 AAdvantage® mile for every $1 spent on purchases4

No blackout dates on AAdvantage award travel5

Reduced Mileage Awards let you travel to select destinations for 7,500 fewer miles6

Easy online account management

Apply Today!


1 - 20,000 American Airlines AAdvantage® miles will appear as a bonus in your AAdvantage® account 8-10 weeks after purchases of at least $250 post to your account. This offer is only valid for new Citi® Platinum Select® / AAdvantage® World MasterCard® accounts applied for by November 30, 2006, and excludes any other credit cards offered.

2 - Please allow 8-10 weeks from the month you renew your annual Citi® card membership for the 5,000 AAdvantage® bonus miles to appear in your AAdvantage® account. Your Citi® account must be open and not in default when your annual renewal fee is paid in order to qualify for these AAdvantage® bonus miles.

3 - As of September 1, 2006, the variable APR for purchases is 18.24%. The variable APR for cash advances is 23.24%. If you default under any Card Agreement that you have with Citi, Citi may automatically increase to the variable Default APR which equals 32.24%. The annual fee for the Citi® Platinum Select® / AAdvantage® World MasterCard® is $0 for the first twelve months, $85 thereafter. Minimum finance charge: 50 cents. Foreign Purchase Transaction Fee: 3% of purchase amount after its conversion into U.S. dollars. Transaction Fee for Cash Advances: 3% of the amount of each cash advance, $5 minimum. Transaction Fee for Balance Transfers: 3% of the amount of each balance transfer, minimum $5, maximum $75 for the Citi® Platinum Select® / AAdvantage® World MasterCard®.

4 - The maximum number of AAdvantage® miles you can earn per calendar year (purchases recorded on your Jan.-Dec. billing statements) is 100,000 AAdvantage® miles with the Citi® Platinum Select® / AAdvantage® World MasterCard®. AAdvantage Executive Platinum®, AAdvantage Platinum® and AAdvantage Gold® members are excluded from these limits. AAdvantage® miles are earned on all purchases except returned goods and services, cash advances, convenience checks, transferred balances, credits, fees and finance charges.

5 - American Airlines, American Eagle, and AmericanConnection® service do not have restricted dates for award travel. Seats for award travel are limited, and may not be available on all flights. Flight awards are subject to AAdvantage® program rules and restrictions.

6 - Program allows card members to redeem AAdvantage® miles for MileSAAverSM awards to selected locations. Locations change quarterly. Platinum card members save 7,500 AAdvantage® miles. Redemption of Reduced Mileage Awards applies only to bookings made by phone through American Airlines reservations or through airport or city ticket offices. All such award travel is subject to an additional payment of $15. The above amount does not apply to AAdvantage Executive Platinum® members and AAirpass® customers. All such additional amounts are subject to change.

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Copyright 2006 American Airlines, Inc. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited. All Rights Reserved. Published in the US and elsewhere 2006.

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--------------------------------------------------------------------------------

American Eagle® service is operated by American Eagle Airlines, Inc., or Executive Airlines, Inc., which are wholly owned by American Airlines' parent company. AmericanConnection® service is operated by Trans States Airlines, Inc., Chautauqua Airlines, Inc., or RegionsAir, Inc., which are independent contractors.

American Airlines reserves the right to change AAdvantage® program rules, regulations, travel awards and special offers at any time without notice and to end the AAdvantage® program with six months notice. Any such changes may affect your ability to use the mileage awards or credits that you have accumulated. Members may not be able to obtain all offered awards at all times or use awards for all destinations or on all flights. AAdvantage® travel awards, mileage accrual and special offers are subject to government regulations. American Airlines is not responsible for products or services offered by other participating companies. For complete details about the AAdvantage® program, visit http://www.aa.com/aadvantage

Citibank is not responsible for products or services offered by other companies.

AmericanAirlines, AAdvantage, AAdvantage with Scissor Eagle Design, AAdvantage Executive Platinum, AAdvantage Platinum, AAdvantage Gold, AAirpass, American Eagle and AmericanConnection are registered trademarks of American Airlines, Inc. MileSAAver is a service mark of American Airlines, Inc.

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Message-Id: <20060918210620.982C.145994-53978@aadvantage.info.aa.com>

[ncdecolover]

Originally Posted by cmjaffe

Mary,
Will PM if I find the papers... think it's "somewhere" downstairs..
will definitely be looking for it though right now I've got "so many" citi cards for Mom that I might just let this card go when the fee gets posted (unless citi's generous with comping it).
Carolyn

Thanks so much, Carolyn. I would much appreciate a copy of this offer as I know it's the one I signed up for about this time last year. Now I know you absolutely *have* to keep all this paperwork from Citibank or you've got no leg to stand on when it comes to claiming awards!

BTW--re: the annual fee, most folks on here (including me) call Citibank before the annual fee's actually billed and only agree to pay it if Citi agrees to give them some extra AA miles. I got 3,000 though I believe other folks on here were able to wangle up to 5,000 out of them.

[DewUFly]

Call ACS and have them get Citi on the phone with you. Tell the ACS rep on what date you received your card. ACS has a list of promotions and their dates of start/end, depending on the type of card you have. They should be able to get a Citi rep on the phone to assist you.