Programs: AA EXP/2MM, QF WP, DL PM, US Conscientious Objector, TED Boycotter, SPG PLT, TSA Disparager Diamond
Posts: 37,456
Also, always get "please give original routing credit" noted in your PNR by the AAgent at the time of rerouting. Makes those calls to customer service so much more pleasant.
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Well, I got the same answer twice already, "only get routing for the milage you actually flew." I had considered asking the original agent to put that note in my PNR, but I thought it was nearly automatic that they would happily give us the original routing credit, so I didn't bother.
Yikes! I was only going to be a few hundred miles over for requalifying, then yesterday I changed my AUS-ORD-DFW-TPA return to AUS-DFW-TPA, knowing it would be a walk in the park.
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Some good advice from one who knows - take twice the cash and half the clothes.
Well, I got the same answer twice already, "only get routing for the milage you actually flew." I had considered asking the original agent to put that note in my PNR, but I thought it was nearly automatic that they would happily give us the original routing credit, so I didn't bother.
Yikes! I was only going to be a few hundred miles over for requalifying, then yesterday I changed my AUS-ORD-DFW-TPA return to AUS-DFW-TPA, knowing it would be a walk in the park.
I was rerouted onto a direct flight rather than a connection (last one of the day) because my incoming flight was delayed. I asked the agent if he could mention original routing credit in my PNR. He said, no, but he would explain in the PNR what had happened.
When I rang the EXP desk, I got the same answer reported below "you only get routing for the milage you actually flew". They said they would make a one time exception, as "I did not know about this rule". (I am not sure what I was expected to have done if I did know about the rule ).
I am getting the impression this may be a change in policy?
So when you are offered to be rerouted, should the answer be "unless you can give me original routing credit, I need a new connection with at least as many miles"? (But who picks up the tab if that routing is the following day?)
I posted here before that in my experience AA has tightened up on granting of original credit.
Previous attempts has gotten me such every time at first asking.
However i have on trip in which I re-routed TPA/STL/SFO instead of my original booking TPA/MIA/DFW/SFO and I have called AA Customer Service no less than EIGHT TIMES since the travel date of 8/9, even spoke to a supevisor (twice) and had have not been successful.
Have just about given up especially since I have gotten the DFW double miles on six legs passing through DFW which was actually booked way before the promo started (and as far as I know anyway) would not have been elligible.
Aha! I'm on the phone with a rep who wants to help!
She said the system won't let her delete my DFW flights since they have bonuses attached, so she's calling her supervisor. Hope the supervisor don't slap her hands!
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Some good advice from one who knows - take twice the cash and half the clothes.
However i have on trip in which I re-routed TPA/STL/SFO instead of my original booking TPA/MIA/DFW/SFO and I have called AA Customer Service no less than EIGHT TIMES since the travel date of 8/9, even spoke to a supevisor (twice) and had have not been successful.
What was the reason for the reroute in your case? Their issue, weather, or your choice?
Wow, well I guess you might be right. I have noticed a lot more threads and posts in this forum about AA not budging on this. Perhaps it is a change in policy. My last data point was from 2005 about this time, so it's entirely possible that they have decided not to grant this anymore.
Of course, I would hope that AA would still grant mileage credit if you are INVOL'd to another carrier. Anyone received difficulty in getting the miles credited back lately when you're rerouted on non AA flights?
Aha! I'm on the phone with a rep who wants to help!
She said the system won't let her delete my DFW flights since they have bonuses attached, so she's calling her supervisor. Hope the supervisor don't slap her hands!
Sounds like a creative excuse to me
Considering I have had them delete flights attached to a bonus more than once before and the new posting showed up with the correct bonus .. no problems.
Wow, well I guess you might be right. I have noticed a lot more threads and posts in this forum about AA not budging on this. Perhaps it is a change in policy. My last data point was from 2005 about this time, so it's entirely possible that they have decided not to grant this anymore.
Of course, I would hope that AA would still grant mileage credit if you are INVOL'd to another carrier. Anyone received difficulty in getting the miles credited back lately when you're rerouted on non AA flights?
That seems be not a problem I have gotten the miles for being rerouted to UAL as recently as Sept (and obviously after the one I have been having trouble with)
OK, the supervisor changed to give me credit for my original flights. Yippee!!!!
On my departure, my original flight TPA-ORD was delayed due to ORD ATC hold, they had us board late and sit at the gate. While we were there, someone found me in Y and handed me an F BP. I grabbed my bags, but instead of sitting in F, I inquired if I could deplane and get re-routed through DFW. Since I didn't have checked bags, they said OK. It ended up departing 2 1/2 hours late.
So what is the consensus of what I should do for my return, tomorrow, Sun 12/3? I requested change yesterday from AUS-ORD-DFW-TPA to AUS-DFW-TPA, just because the weather waver for change fees applied since I was routed through ORD on 12/3, and like I said I figured the "original routing credit" would be easy to get. So I would get home a few hours earlier. But all of those original miles are vital to my status requalification. A few minutes ago I was on hold while someone was going to compute the change fees to go back to my original flights, but I hung up before she finished.
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Some good advice from one who knows - take twice the cash and half the clothes.
What was the reason for the reroute in your case? Their issue, weather, or your choice?
Cheers.
The DFW/SFO flight in the original itin was cancelled and it was cancelled about 6 hours in advance, so when I turned up at the airport they informed about the new routing.
At the time I had supected it was weather but it appears that some flights around that time period had gone off.
The closest I got to getting the miles posting was one CSR who actually attempted to insert the flight #AA1441 but the miles did not post.
OK, I have a MR on hold for later this month. I didn't really want to take it, so I'll call to see if the fee to change back to my original sched tomorrow will be less.
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Some good advice from one who knows - take twice the cash and half the clothes.
In the Rule 240 / Rule 80 thread the link to that page for agents on AA has an interesting note:
The PNR must be documented with the following OSI:
OSI AA INVOL REROUTE/AA FLIGHT NUMBER/DATE/CXLD OR SKED CHG
More knowlegdeable minds might change my mind on this, but I suspect this OSI in your PNR would make it much easier to get the original routing credit. As for a request to be vountarily reaccommodated, that might up the difficulty level a skosh' - but then again, negotiate when you get the change approved.
I've never had troubles with original routing credit myself, but it has been on involuntary rertoutes, which I believe were documented to rationalize my reroutes to other airlines, etc. I have had aagents tell me the credit for originally scheduled EQM / EQP was irregular, rare, scarce, hardly ever done, done this time only, etc. I always thank them politely for the one-time exception they have granted me again.
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