Any time you have irregular ops, ask the AAgent to make a note in your PNR stating that the customer is to receive Original Routing Credit.
Works like a charm.
AAdvantage: "We don't do that"
Spiff: "Please read the notes in the PNR"
AAdvantage: <type, type> "Ok, I have credited those segments; they should show up in 24-48 hours. Is there anything else I can help you with today?"
This above poster was 100% correct. This is the correct way to ensure your mileage will post. If you do things any other way and get denied your mileage you can't be upset about it. If you're changing your routing you NEED to make sure that the PNR is noted.
Got bumped with a different routing. I called a few times and finally got the original credit posted last week - just enough to push me over 100,000 EQM.
I've had no trouble getting original routing credit, BUT - and this is a big "but" - I haven't had a situation that called for it in a year or more. Things change. The suggestion of having the agent who reroutes you put a note in your PNR is an excellent one, which I'll follow if/when it comes up again. This means you have to follow up fairly quickly, though, as they lose the PNR information after - what is it? A month? (Not that any FTer would wait that long for miles and points!)
My apologies for being duplicative - I still think this may be a bug with AA doling out miles on through flights as if the flight had been non-stop.
While JDiver may well be right that the through flight thing complicates it, this has been the subject of a thread about once a month here on Flyertalk ever since I've been here. The experience of those who do nothing at the time of reroute and attempt to get original routing credit later has always been variable - some get it, some don't. The experience of those who ask that their PNR be noted for ORC before they accept the reroute has always been that they get it. I don't remember anyone ever being refused the notation, or anyone with the notation ever being refused ORC. I see nothing at all new here, just a repeat of our monthly thread on the subject.
__________________
Never argue with an idiot. They drag you down to their level, then they beat you with experience.
I never had any problems getting the original routing mileage and I never had a note put in my PNR.
While helpful, this is probably only a few data points.
For a helpful insight into this problem, take a look at post #9 in last month's discussion of this very topic:
Should I get original routing credit? Longtime and highly respected FT member Olimaspecto asked the AAdvantage CSR after the flight for ORC, and was denied until he pointed out that it was noted in the PNR by the EXP desk that he would receive it. Then, no problem.
I repeat that there is absolutely nothing new here. This is exactly the same situation that is discussed here every month. If you ask for notation in the PNR, you get it. If you get it, you get ORC. If you don't ask for the notation, you may still get it, but you may not.
The following is meant in general, not directed at andrzej:
If you don't want to ask for the PNR notation, it doesn't bother me. Be sure to start another thread here proclaiming a shift in AA policy on ORC on those occasions where you don't get ORC.
__________________
Never argue with an idiot. They drag you down to their level, then they beat you with experience.
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,797
Quote:
Originally Posted by gemac
While helpful, this is probably only a few data points.
For a helpful insight into this problem, take a look at post #9 in last month's discussion of this very topic:
Should I get original routing credit? Longtime and highly respected FT member Olimaspecto asked the EXP desk after the flight for ORC, and was denied until he pointed out that it was noted in the PNR that he would receive it. Then, no problem.
I repeat that there is absolutely nothing new here. This is exactly the same situation that is discussed here every month. If you ask for notation in the PNR, you get it. If you get it, you get ORC. If you don't ask for the notation, you may still get it, but you may not.
The following is meant in general, not directed at andrzej:
If you don't want to ask for the PNR notation, it doesn't bother me. Be sure to start another thread here proclaiming a shift in AA policy on ORC on those occasions where you don't get ORC.
I always call AAdvantage desk for problems with miles, etc. I have had nothing but great service from the AAdvantage desk agents. Maybe I just got lucky......I found that EXP desk is not very helpful or in some cases not even very knowledgeable when it comes to AAdvantage mileage issues.
I always call AAdvantage desk for problems with miles, etc. I have had nothing but great service from the AAdvantage desk agents. Maybe I just got lucky......I found that EXP desk is not very helpful or in some cases not even very knowledgeable when it comes to AAdvantage mileage issues.
Sorry. My bad. It was the AAdvantage desk agent that denied him originally, then granted him ORC after reading the notation in the PNR. It was the EXP desk that put the notation in his PNR. I have corrected my prior post.
I think it is evident that you have, in fact, been lucky.
__________________
Never argue with an idiot. They drag you down to their level, then they beat you with experience.
This means you have to follow up fairly quickly, though, as they lose the PNR information after - what is it? A month? (Not that any FTer would wait that long for miles and points!)
Actually, not sure whether she was accurate, but when I called for my credit that she approved, I told her to pull up my PNR and see how I had changed routing and she said that the PNRs disappear 24 hours after the travel is completed and that she could no longer see my old PNR.
Luckly, she took my word for it and credited it with no questions asked.
Good point! PNRs are indeed recycled after a time; ticket numbers remain unique, but have little information relevant to the discussion here, while the PNR contains a multitude of data but disappear quickly. That means we should strike quickly, while the iron is hot, so to speak; thanks for the reminder.
(It also makes me miss the ability to see our PNRs (and print them out) on FT even more.)
Quote:
Originally Posted by jmplatinum
Actually, not sure whether she was accurate, but when I called for my credit that she approved, I told her to pull up my PNR and see how I had changed routing and she said that the PNRs disappear 24 hours after the travel is completed and that she could no longer see my old PNR.
Luckly, she took my word for it and credited it with no questions asked.
__________________ Lend a hand up with Kiva; far more than a hand out.
In mid-July 2006, I was flying MEM-ORD-NRT-BKK (AA codeshare on JAL for the last leg). ORD-NRT was delayed due to mechanical problem, so missed the NRT-BKK flight and was rerouted on JAL the next day. The JAL flight gave me less mileage value (bonuses and EQMs), so I called AAdvantage customer service and they gave me credit for the original flights, without any problem (it was surprisingly easy). They erased the JAL flight from my AAdvantage statement and replaced it with the flight I was supposed to fly but didn't. All they wanted were the original ticket numbers and flight numbers, and it was handled over the phone in about 20 minutes.
Involuntary reroute, including AA to QX - what do I get?
Yesterday my son and I gave up our seats on the 12:00 PDX/DFW flight and were booked on the 3:05 PDX/DFW flight. Just as soon as the 12:00 flight backed out they canceled the 3:05 flight due to weather in Dallas and the next flight out of PDX is the 11:50 redeye.
The GA rebooked us on Horizon/Horrorizon to SEA and then on the 5:05 flight to Dallas that ended up not leaving until 7:00 which is good or we would have never made it.
My question is do we get miles and segments from PDX to SEA and then to Dallas or do we just get the PDX/DFW.
Involuntary reroute, including AA to QX - what do I get?
