Programs: Solid Gold with AS, SPG, Marriott and Hertz. Priority Club Platinum, Priority Pass
Posts: 547
Quote:
Originally Posted by BigTexasRugger
Posted today!
Glad to hear it posted so fast.
My BUR-DFW-JFK-DFW-SEA in one day turned into just BUR-DFW-SEA due to late flights. An easy MR, in the end.
I had a very quick call with AAdvantage Customer Service this afternoon and they said my miles would post within 48 hours. I agree that "involuntary reroute" is a key phrase to drop. I didn't get the "just this once" routine.
Yup. Frame it right and you will, if AA did the rerouting. I've received full EQM / EQP for Aa when they flew me on UA, US, and even... BA transatlantic US - LON. Even such bonuses as EUR05 - which I competed on a reroute and got full bonus credit for.
Quote:
Originally Posted by BigTexasRugger
What about original credit on an involuntary reroute when accommodated on another carrier? I was all set for SFO-ORD-LHR last week when all hell broke loose at ORD. AA cancelled the SFO-ORD flight I was booked on. They accommodated me on UA from SFO-ORD and I just barely made my ORD-LHR on AA. A bit off topic, but have you ever hauled a** to make it from a C (UA) gate to a K (AA) gate at ORD in 5 minutes?
My question is this - do I get credit (EQM/EQS/bonuses, etc) on AA for the SFO-ORD that I flew on UA?
Just bringing this one back up. So if you are rerouted (on AA) from, say A to C non-stop instead of A to B to C as originally booked, do you get the miles for A to B to C in addition to the miles for A to C, or do you get just the A to B to C miles (A to C credit deleted)?
Just bringing this one back up. So if you are rerouted (on AA) from, say A to C non-stop instead of A to B to C as originally booked, do you get the miles for A to B to C in addition to the miles for A to C, or do you get just the A to B to C miles (A to C credit deleted)?
Programs: AA EXP, 1MM, *wood Gold, Hertz #1 Club Gold, HH Gold, Hyatt Gold
Posts: 29
Miles and Segments Received When Flight Cancelled Due to Mechanical
On Aug 15, I was doing an EP mileage run from MCI-DFW-FLL-DFW-MCI. When I got to DFW, I learned the flight to FLL was cancelled due to a maintenance problem. I called the Platinum Line and was rebooked back to MCI.
I emailed AA and explained what happened and asked for the miles instead of a partial refund. Here's AA's response:
"Thanks for contacting Customer Relations via AA.com. I was sorry to
read of the flight cancellation and can understand that you simply returned from DFW.
We do not routinely credit AAdvantage® mileage for segments that are
not actually flown. We feel this is reasonable since we may not receive the revenue for these segments and since often times customers are booked on alternate carriers to the final destination and mileage often is credited by the other carrier on its frequent traveler program. Of course, we understand that AAdvantage mileage is one reason customers specifically select American when scheduling their trips, and I am sorry your plans had to be changed due to the mechanical cancellation.
Due to the three hour window in which your flights into and out of FLL
were booked, and as a gesture of goodwill, we are pleased to award the flown miles and segments as a result of this situation. Please note that this is a one-time exception.
I hope this adjustment helps make amends for what happened. You should
see the posting within 48 hours."
Programs: AA EXP 1.8MM, HH Gold, SPG Gold, Traveler's Aid JFK Volunteer
Posts: 5,522
You got really lucky. Don't expect this kind of treatment every time. If you are doing a pure MR, it is awkward enough to explain when you are checking in (or visiting the AC), much less if you experience IRROPS.
On Aug 15, I was doing an EP mileage run from MCI-DFW-FLL-DFW-MCI. When I got to DFW, I learned the flight to FLL was cancelled due to a maintenance problem. I called the Platinum Line and was rebooked back to MCI.
I emailed AA and explained what happened and asked for the miles instead of a partial refund. Here's AA's response:
"Thanks for contacting Customer Relations via AA.com. I was sorry to
read of the flight cancellation and can understand that you simply returned from DFW.
We do not routinely credit AAdvantage® mileage for segments that are
not actually flown. We feel this is reasonable since we may not receive the revenue for these segments and since often times customers are booked on alternate carriers to the final destination and mileage often is credited by the other carrier on its frequent traveler program. Of course, we understand that AAdvantage mileage is one reason customers specifically select American when scheduling their trips, and I am sorry your plans had to be changed due to the mechanical cancellation.
Due to the three hour window in which your flights into and out of FLL
were booked, and as a gesture of goodwill, we are pleased to award the flown miles and segments as a result of this situation. Please note that this is a one-time exception.
I hope this adjustment helps make amends for what happened. You should
see the posting within 48 hours."
I'm satisfied!
I believe that is the normal response when requested credit for unflown segments that were not flown due to an involuntary reroute. The give you the credit, but warn you that it is NOT the usual behavior to give original credit. Of course, it has been the usual behavior for the last 10 or so times I have requested it.
I think they have to say that to avoid setting a legal precedent they could be held to if they change their policy. However, posts here over the years suggest that this is normal. It's happened to me too, though not ten times or even close.
AA tightening/refusing to grant original routing credit
AA appears to be refusing to give original routing credit.
In the recent past when one’s flight was cancelled and you were re-routed it appeared to me a formality in obtaining original routing credit.
Well I have been unsuccessful in three attempts at different time with Advantage Customer Service.
My original sked was to fly TPA/MIA/DFW/SFO but the flight # 1441 DFW/SFO was cancelled and I was re-routed TPA (ORD)/STL/SFO the problem being the TPA/ORD/STL was AA 1387 same number flight, two legs..
Requests for either ORIGINAL ROUTING CREDIT or to receive two segments for TPA/ORD/STL was refused all three times.
Each time the CSR consulted ( claimed to have) with a supervisor.
Here but a few of the ridiculous excuses given
a) We have to INFORM THE FAA ABOUT ALL THE ACTUAL FLIGHTS YOU TOOK
b) We cannot split one two leg flight into two segments
c) We have never deleted the actual flight already flown and inserted the intended ones
d) We will give miles only if you were re-routed to another carrier
All four which are outright lies since I have gotten them to do such in the case of (c) ...many times.
WHEN ASKED IF THIS WAS A NEW POLICY JUST PUT IN PLACE I WAS TOLD THE INFO GIVEN ME HAS ALWAYS BEEN IN PLACE.
All the above is a bunch of BS since I have gotten any or all of the above granted even as recently as early August though at that time I did feel like I was pulling teeth..
Will try once more but from where I sit it does seem like a shift in policy.
OTOH, they rerouted you on AA, and AA has the policy of giving you miles for non-stop routing, even if it does not actually exist, on same-number flights. I am not sure this actually represents a change to a request for original routing credit for involuntary reroute, or merely one AA policy superseding another.
b) would be about right in this scenario - but the other "explanations" sound made up on the spot and specious.
Anyone else? It would indeed be good to know if this is a consistent change to invols, especially as applied to other airlines.
__________________ Lend a hand up with Kiva; far more than a hand out.
"Umuntu ngumuntu ngabantu" (Isizulu)
Last edited by JDiver; Sep 14, 06 at 12:20 am.
Reason: added underlined text for clarity
I had them give me credit last week for "doing them a favor". AA had an equipment change MIA-ORD from a 757 to a 737. I was flying MIA-ORD-DFW and they called me up to the desk and asked if I would help them out and fly directly to DFW.
I asked if they would confirm me in F for helping them out and if so that I would do it. The GA said, "No problem!" and handed me a BP MIA-DFW in F.
As soon as the miles posted, I called AAdvantage CS and told them that I had actually helped them out because of the equipment change MIA-ORD and asked for original routing credit and she posted it without any problems at all. Took about 5 minutes and I got op'd up to F on a non-stop when I was ready to go home anyway.
(Oh, and actually, she gave me credit for MIA-ORD and just left MIA-DFW on there which turned out to be ever more miles than MIA-ORD-DFW. )
Well perhaps I have lucky in the past but I have never had a problem calling Advantage Customer Service and requesting credit. I guess I have done so perhaps 6 times over the last say 3 to 4 years in fact the only time I had been told it was " one time only" was the previous ocasion.
But i was taken aback by the " we have never do that" attitude when I know fully well what I had requested had been actually done even in the recent past.
I was told the flight was cancelled 5 hours in advance "for weather" was the one of only a few cancelled ex DFW that day... in other words I am not sure I was actually told the truth.
One thing the above has thought me though Is to not to accept any change they shove at me if I can avoid it.
