1. Can I still get mileage (and BA tier point) credit for the cancelled flights?
2. Is it possible that AA cancelled the DFW flight because it was more cost effective to rebook the (around 25) pax (according to ExpertFlyer) rather than the 'technical reasons' attributed?
1. Well ... here's the problem, since its a partner and not American, you may be out of luck, or at the very least up to the whims of British Airways... When dealing just with American, you're looking for "Original Routing Credit" -- use that phrase, as its clearly the terminology they are trained on. They'll give you some spiel about how they don't normally do it, but they're making a one-time exception, blah blah ... push it and they'll give it to you.You can search the thread for more information. I am not quite sure if you'll be able to get a flight that didn't operate credited to a partner though.
2. Highly unlikely. Not only for cargo reasons, but also since most aircraft are needed wherever they're headed. ALl the rules get thrown out the window with off-schedule operations, but that doesn't sound like the case for you.
1. Well ... here's the problem, since its a partner and not American, you may be out of luck, or at the very least up to the whims of British Airways... When dealing just with American, you're looking for "Original Routing Credit" -- use that phrase, as its clearly the terminology they are trained on. They'll give you some spiel about how they don't normally do it, but they're making a one-time exception, blah blah ... push it and they'll give it to you.You can search the thread for more information. I am not quite sure if you'll be able to get a flight that didn't operate credited to a partner though.
Thanks for that - excellent info
For those who asked, seat maps on ExpertFlyer were being studied a few minutes before I realised the flight was cancelled. Only 25 were occupied, and I assume everyone was checked in by T-30. Noticing a few seats becoming re-available was one of the clues that told me there was something amiss.
You can use the Unofficial Users' Guide for this Forum to find the links for American's policy on original routing and mileage credit for involuntary reroutes, but I have no idea what BA EC's policies are for involuntary reroutes, and that's what is crucial in this instance.
Keep all your paperwork and see what BA EC says when you submit a claim for appropriate Tier Points and mileage credit; this is a better question, IMO, to ask in the BA EC Forum.
In any case, good luck.
__________________ Lend a hand up with Kiva; far more than a hand out.
We got 'SSSS' on the CO boarding cards (the significance of which we were unaware of until I looked it up after reaching DEN). Hence we were virtually strip-searched by TSA at the CO security channel, almost missing the flight.
All this, and we were completely not responsible for the change/cancellation etc
We got 'SSSS' on the CO boarding cards (the significance of which we were unaware of until I looked it up after reaching DEN). Hence we were virtually strip-searched by TSA at the CO security channel, almost missing the flight.
All this, and we were completely not responsible for the change/cancellation etc
This always happens when you're rebooked on another carrier by the original airline after they cancel your flight because the new ticket looks like a one-way cash last minute purchase.
Programs: AA EXP 2MM!, BAEC, UA MP (virtually nil), Skyteam (<10k) HH Silver
Posts: 1,314
welcome to America, mate!
be very afraid, terrorists may be hiding under your bed, or on your Amtrak rail train, or may have explosives in their water bottles (even ones given you by the airlines).....
consider yourselves lucky you didn't get "rendered" to Gitmo, like that poor Canadian guy back in 2001, Arar Maher.
(involuntarily re-ticketed, jeez, you expect us to believe that?)
p.s. SSSS, doesn't that remind you of a rather nasty bunch of Nazis back in 1936-1945 timeframe?
Programs: AA EXP, MR PLAT PREMIER, NWA SLVR, US PLAT
Posts: 1,290
Original Routing Credit - Decision Making Process?
I've had some bad luck on flights the last few months. Since December 1, 2007, I've been rerouted on other carriers a total of 7 times.
I frequently fly between non-AA hubs (eg, IAD-MEM, DTW-CLT, etc.). I always go out of my way, whenever possible, to book AA. This means a lot of eagle segments and a lot of stupid connections. I find that my time on a airplane is the most productive part of my day....no cell phone, no internet....just work and relaxation. The fact that I sometimes pay a bit more to AA to extend this time *and* patronize AA is beneficial for them. As such, when IROPS occur and there is absolutely no other alternative, I don't have a problem taking the flight on another carrier and asking for original miles. Keep in mind, I've turned down several offers to reroute me by nice ticket agents (eg, "I can get you on a United Flight TPA-DEN arriving at 3pm today" and I say, "No, I'll take the chance on the TPA-DFW-DEN arriving at midnight instead!") and I've never, ever, asked for one.
All that said, when I call in, it seems the AAdvantage customer service rep is evaulating something when making the decision. Since I am building up so many, I'm wondering if there is any anecdotal evidence that AA eventually starts refusing to grant original routing credit. Maybe they turn you down after you have more than X in any given period of X. My reason for wondering now is I had a flight last week that would have been 1,100 miles on AA but I was rerouted on UA. Should I save my requests for longer flights with a higher number of miles? It isn't going to make-or-break my requalification (I should hit around May of this year for EXP), but I feel like I should get as many of the benefits I paid for as I can considering that on this particular ticket, like most, I paid higher than the lowest fare ($245 more in this case) to stay on AA. My fear is that I call in and am granted 1,100 miles today but am turned down on a transcon or premium fare next week.
I know that I'm fishing for speculation here. I know this is "YMMV" territory. I know that some on this board will bemoan the "one time I got a free green hat when flying TATL on AA, so it must be policy!!" people, but I'm willing to wade through all that to at least get a feel from the posters I respect on FT.
All that said, when I call in, it seems the AAdvantage customer service rep is evaulating something when making the decision. Since I am building up so many, I'm wondering if there is any anecdotal evidence that AA eventually starts refusing to grant original routing credit. Maybe they turn you down after you have more than X in any given period of X.
I do not believe that previous ORC makes any difference when they evaluate a new request for ORC.
Several years ago when I was flying DL only, I made GLD on AA strictly from reroutes (i.e. DL rerouted me onto AA more than 25K miles worth during a calendar year).
I recently had an AA flight from Cancun to ORD canceled, for what AA said were mechanical reasons. AA rebooked me on a United flight. However, I asked the gate agent about getting my AA miles for the flight, and he said no. Seems unfair. Is this really the policy? The customer loses when it's AAs fault?
Go to search and enter "original routing credit." There are many threads about how to get the miles for your original itinerary, which is usually possible.
I recently had an AA flight from Cancun to ORD canceled, for what AA said were mechanical reasons. AA rebooked me on a United flight. However, I asked the gate agent about getting my AA miles for the flight, and he said no. Seems unfair. Is this really the policy? The customer loses when it's AAs fault?
And now your thread is, in fact, merged into the key thread on this topic (hint: read it from the beginning).
Several years ago when I was flying DL only, I made GLD on AA strictly from reroutes (i.e. DL rerouted me onto AA more than 25K miles worth during a calendar year).
Wow - that's impressive. Makes me glad that I don't fly DL.
As others have mentioned, my biggest peeve is when I get rerouted to another carrier in another terminal with the wonderful "SSSS" security notation.
