Mar 1, 2013, 1:29 pm
Last edit by: dstan
MODERATOR GUIDEPOST
Ticketing Status terms shown on AA.com in the Reservation Details under Reservation Name
On Hold - The itinerary has not yet been purchased and must be purchased by 11:59pm US Central Time on the date indicated for the fare quote to remain valid. The Print button will print the Reservation Details webpage. (Prior to 2012, the Print button opened a popup window with a formatted summary of reservation details.)
On Request - The itinerary has been purchased but involves segments operated by airline and is awaiting confirmation from that airline, which may require hours or even days. The Print button will print the Reservation Details webpage.
Ticket Pending (previously Purchased) - The itinerary has been purchased and is awaiting ticketing, which usually requires no more than 1-2 hours. The Print button will print the Reservation Details webpage. (Prior to 2012, the Print button opened a popup window with a formatted summary of reservation details.)
Ticketed - The itinerary has been ticketed and is ready for travel. The Print Itinerary and Receipt button will open a popup window with the formatted confirmation and receipt that includes 13-digit ticket numbers at the bottom beginning with 001.
Award Upgrades (miles + copay) may only be processed when the reservation Status is Ticketed.
Ticketing Status terms shown on AA.com in the Reservation Details under Reservation Name
On Hold - The itinerary has not yet been purchased and must be purchased by 11:59pm US Central Time on the date indicated for the fare quote to remain valid. The Print button will print the Reservation Details webpage. (Prior to 2012, the Print button opened a popup window with a formatted summary of reservation details.)
On Request - The itinerary has been purchased but involves segments operated by airline and is awaiting confirmation from that airline, which may require hours or even days. The Print button will print the Reservation Details webpage.
Ticket Pending (previously Purchased) - The itinerary has been purchased and is awaiting ticketing, which usually requires no more than 1-2 hours. The Print button will print the Reservation Details webpage. (Prior to 2012, the Print button opened a popup window with a formatted summary of reservation details.)
Ticketed - The itinerary has been ticketed and is ready for travel. The Print Itinerary and Receipt button will open a popup window with the formatted confirmation and receipt that includes 13-digit ticket numbers at the bottom beginning with 001.
Award Upgrades (miles + copay) may only be processed when the reservation Status is Ticketed.
Is "Ticket Pending" new term by AA after on-line purchase? (previously "Purchased")
Feb 18, 2013, 7:36 pm
#1
Original Poster
Join Date: Aug 2009
Location: SLC
Programs: AA EXP, Marriott Plat
Posts: 616
Is "Ticket Pending" new term by AA after on-line purchase? (previously "Purchased")
Purchased two BIZ class tickets on separate PNRs for my wife and myself LGA-SCL. Put the tickets on hold yesterday, and paid for them this evening.
When I checked to select seats, when going under my trips, wording is present I have not seen before. "Ticket pending".
I know there is a window from the time the on-line booking is actually ticketed after payment, but just never saw this wording before.
When I checked to select seats, when going under my trips, wording is present I have not seen before. "Ticket pending".
I know there is a window from the time the on-line booking is actually ticketed after payment, but just never saw this wording before.
Last edited by GunsOfNavarone; Feb 18, 2013 at 7:45 pm
Feb 18, 2013, 7:51 pm
#2
Join Date: Jun 2012
Location: ORD, MIA
Programs: AA EXP, JL JGC, Hyatt Glob
Posts: 382
I remember seeing "on request" before.
Feb 18, 2013, 7:54 pm
#3
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It may take hours, and in some instances (especially when AA has to check the ticket validation with another airline) before a ticket is actually issued. Until that ticket is issued there is no reliance on one actually being ticketed.
(A PNR is recycled and really is just a handy way to label an itinerary - when you receive a ticket beginning with 001 on AA, then you have something that can be relied on.
(A PNR is recycled and really is just a handy way to label an itinerary - when you receive a ticket beginning with 001 on AA, then you have something that can be relied on.
Feb 18, 2013, 8:14 pm
#4
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Purchased two BIZ class tickets on separate PNRs for my wife and myself LGA-SCL. Put the tickets on hold yesterday, and paid for them this evening.
When I checked to select seats, when going under my trips, wording is present I have not seen before. "Ticket pending".
I know there is a window from the time the on-line booking is actually ticketed after payment, but just never saw this wording before.
When I checked to select seats, when going under my trips, wording is present I have not seen before. "Ticket pending".
I know there is a window from the time the on-line booking is actually ticketed after payment, but just never saw this wording before.
Feb 18, 2013, 9:03 pm
#5
Join Date: Jun 2009
Location: LAX
Posts: 6,769
I also just noticed this today when I upgraded a ticket using an eVIP. It went to "ticket pending."
Feb 18, 2013, 9:40 pm
#6
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
I had it on a ticket I had held online as well, MIA-DFW-EZE (bought C, upgrade to F using eVIP). Ticket pending appeared for five days before I called. When called, agent stated there was a problem with my credit card, she retook the info, and it moved to ticketed within two hours.
Feb 19, 2013, 2:12 am
#7
Join Date: May 2000
Location: San Francisco, CA, USA
Posts: 1,960
IME, Penguinmoon's explanation is the usual case. Call AA and ask if there's a credit card problem.
Feb 19, 2013, 5:56 am
#8
Join Date: Mar 2012
Location: Southern California
Programs: AA: EXP, SPG: Gold
Posts: 201
I've seen it say ticket pending on international flights. On domestic, it's always said purchased for me.
Feb 19, 2013, 6:11 am
#9
Join Date: Oct 2008
Programs: AA EXP, UA 1K, Marriott Ambassador, Hilton Diamond, ALL Accor Diamond, Avis President's Club
Posts: 112
Same thing here on a domestic trip purchased this morning. In the past, it has immediately gone to "Purchased" status; today, it says "Ticket Pending". No CC issues.
Feb 19, 2013, 6:32 am
#10
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Nice. They used to call it "Purchased", but the new phrasing is clearer. Your order has been received, but the ticket not issued yet. A few hours' gap is normal, but anything approaching or more than 24 hours, I'd call to check that at least my payment went through ok.
Feb 19, 2013, 10:33 pm
#11
Join Date: Mar 2008
Programs: WoH Globalist, Hilton Gold, Marriott Silver
Posts: 118
Just went through the same and googled it! This thread came along.
Thanks for your feedback! In my case there is a pending charge of $1 on my amex statement. So I'm guessing that even thought the flight reservation is still stucked in "pending" they had no issues with charging that $1.
Will see how long it takes to ticket on its own or call.
By the way US Airways also placed a $1 pending charge a week ago. Is still there though
(ticket is already purchased and charged)
Thanks for your feedback! In my case there is a pending charge of $1 on my amex statement. So I'm guessing that even thought the flight reservation is still stucked in "pending" they had no issues with charging that $1.
Will see how long it takes to ticket on its own or call.
By the way US Airways also placed a $1 pending charge a week ago. Is still there though
(ticket is already purchased and charged)
Feb 19, 2013, 11:16 pm
#12
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Just went through the same and googled it! This thread came along.
Thanks for your feedback! In my case there is a pending charge of $1 on my amex statement. So I'm guessing that even thought the flight reservation is still stucked in "pending" they had no issues with charging that $1.
Will see how long it takes to ticket on its own or call.
By the way US Airways also placed a $1 pending charge a week ago. Is still there though (ticket is already purchased and charged)
Thanks for your feedback! In my case there is a pending charge of $1 on my amex statement. So I'm guessing that even thought the flight reservation is still stucked in "pending" they had no issues with charging that $1.
Will see how long it takes to ticket on its own or call.
By the way US Airways also placed a $1 pending charge a week ago. Is still there though
(ticket is already purchased and charged)
Feb 21, 2013, 5:08 am
#13
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
I've got two tickets:
"On Request"
"Ticket pending"
I received an" E-Ticket Confirmation" e-mail for the one that's "On Request"? As this is my first AAward booking, I'm thoroughly confused.
"On Request"
"Ticket pending"
I received an" E-Ticket Confirmation" e-mail for the one that's "On Request"? As this is my first AAward booking, I'm thoroughly confused.
Feb 21, 2013, 5:11 am
#14
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
If your confirmation contains an eticket number, then it is no longer "on request" and should show as "ticketed".
Feb 21, 2013, 6:17 am
#15
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,784
A website bug, that is..