Kiosk sells Admirals Club access at airport w/o club location

LAXNYER · Jan 14, 13, 10:29 pm

I was checking in at LAS and noticed that the kiosk offered to sell me a club pass for $50. One problem, there isn't an admirals club at LAS. I asked an AAgent how that's the case. He said, "well, you could always use it when you land." I asked how often there were confused or disappointed customers. He said, while shaking his head, "Very often".

All American Flyer · Jan 14, 13, 10:40 pm

This is terrible and very misleading. Travelers, particularly those who don't have access to the ACs through other means (Amex Plat, AC membership, etc) should certainly not be expected to know the locations of clubs. Also, with the closures of several clubs over the past few years, I could hardly blame someone for purchasing an AC pass at IAD/SJC/MCI/etc for not being advised of the club's closure.

I wonder whether you could ask Customer Service for a refund in these instances

Exiled in Express · Jan 14, 13, 10:46 pm

I had the offer in El Paso last week, I was connecting through DFW so at least would have had some opportunity to use it.

justforfun · Jan 14, 13, 10:50 pm

I've noticed this too. I think it was Charlotte.

nrr · Jan 14, 13, 11:47 pm

Quote:

Originally Posted by LAXNYER

I was checking in at LAS and noticed that the kiosk offered to sell me a club pass for $50. One problem, there isn't an admirals club at LAS. I asked an AAgent how that's the case. He said, "well, you could always use it when you land." I asked how often there were confused or disappointed customers. He said, while shaking his head, "Very often".

Besides being a gambling destination, LAS has lots of trade shows (= business travelers), I've always wondered why they don't have a lounge there.

jec6613 · Jan 14, 13, 11:50 pm

Saw this prompt at Mickey's Corporate Office the other week, too, which also doesn't have an AC.

mrbrioni · Jan 14, 13, 11:52 pm

I've had this in DTW multiple times over the last year

norf9 · Jan 15, 13, 5:56 am

Yep, I also see this in TUL. What's even more annoying is that you still get the upsell offer even if you are already a member.

daan28 · Jan 15, 13, 6:44 am

Same thing at BDL. Kiosk makes the offer, but there's no AC.

I'd like to add a vote for an AC at LAS!

reft · Jan 15, 13, 8:02 am

Quote:

Originally Posted by daan28

Same thing at BDL. Kiosk makes the offer, but there's no AC.

You can't get out of BDL on AA without getting to a airport with a AC club. If it's your final destination, it might be less useful.

More on topic, would AA refund the pass if sold on in a non-AC airport?

IflyonAA · Jan 15, 13, 8:09 am

My Mother came to visit me in the US not long ago. When I was helping check her in at a kiosk (back to LHR) it was offering to sell her AC access for $50 - she was travelling in F!!!

...?

Upgraded! · Jan 15, 13, 8:19 am

Got this last time I was on a Z ticket (777) LAX-MIA

FLgrr · Jan 15, 13, 8:19 am

The program is written to follow certain steps. They have never separated functionality by station probably. And they know they can sell them to people that don't know better.

snuggliestbear · Jan 15, 13, 8:45 am

Saw this in SLC a little while ago. At first I was confused, but I was flying to ORD so I figured it was offered because of the AC there. If I wasn't well aware of where the ACs are located though and I bought a pass I think I would be very disappointed to find out that there isn't one at my departure airport.

**JDiver** · Jan 15, 13, 9:39 am

If AA had an ounce of smarts, they would include a disclaimer ("there may be no lounge at the airport where you are being offered this pass; you may have access by virtue of other factors") or the like.

In the meantime, I would highly recommend anyone stung this way write AA and request their money back - or threaten to dispute the credit card charge - and copy the USDOT.