Go Back   FlyerTalk Forums > Miles&Points > Airline Programs > American AAdvantage
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Nov 21, 12, 8:25 am   #1
 
Join Date: Feb 2011
Programs: AA PLT, MR Gold, HH nothing
Posts: 796
Why does my boarding pass never scan at the gate?

I did search for this and while I found a few people mentioning it happens to them, it was incidental to something else in the thread and no explanation was given.

So - why does my boarding pass never scan at the gate? Am I doing something wrong? Am I on some kind of list? It happens domestically and internationally, an every airport I fly out of, with all sorts of passes - printed from home, printed from kiosk, and agent printed.
lovely15 is offline   Reply With Quote
Old Nov 21, 12, 8:31 am   #2
Moderator: American AAdvantage
 
Join Date: Jan 2008
Location: London, England
Programs: My primary programs are AA EXP, Hilton Gold, National Executive. Also SPG Gold, Hertz Gold, AS & BA.
Posts: 3,622
Thread title updated for clarity.

~Moderator
Microwave is online now   Reply With Quote
Old Nov 21, 12, 8:31 am   #3
 
Join Date: Aug 2012
Location: DFW
Programs: AA EXP | SPG PLT
Posts: 631
When you say "doesn't scan", does it flash red or does the machine just refuse to recognize the BP at all?

Also, what does the GA do when this happens?
Antarius is offline   Reply With Quote
Old Nov 21, 12, 8:33 am   #4
 
Join Date: Feb 2011
Programs: AA PLT, MR Gold, HH nothing
Posts: 796
It doesn't recognize it at all. The GA moves over to the other machine, types something in, and hands it back.
lovely15 is offline   Reply With Quote
Old Nov 21, 12, 8:36 am   #5
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP
Posts: 30,008
Paper boarding pass? Print at home? Kiosk? Ticket Agent? Mobile?

Cheers.
brp is offline   Reply With Quote
Old Nov 21, 12, 8:40 am   #6
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP 2.9 MM & LT PLT, SPG PLT 100 and LT GLD, TG, AC
Posts: 4,319
You sure that you've been approved?
Dr. HFH is offline   Reply With Quote
Old Nov 21, 12, 8:46 am   #7
 
Join Date: Feb 2011
Programs: AA PLT, MR Gold, HH nothing
Posts: 796
Quote:
Originally Posted by brp View Post
Paper boarding pass? Print at home? Kiosk? Ticket Agent? Mobile?
.
"with all sorts of passes - printed from home, printed from kiosk, and agent printed." Mobile is the only one I haven't tried, because most airports I fly out of don't accept them.

Quote:
Originally Posted by Dr. HFH View Post
You sure that you've been approved?
For?
lovely15 is offline   Reply With Quote
Old Nov 21, 12, 9:09 am   #8
 
Join Date: May 2011
Location: NYC
Programs: AA EXP, HHonors Gold, SPG Gold
Posts: 263
that's quite strange.. you sir, are an international man of mystery
Duffman is offline   Reply With Quote
Old Nov 21, 12, 9:17 am   #9
 
Join Date: Aug 2012
Location: DFW
Programs: AA EXP | SPG PLT
Posts: 631
Quote:
Originally Posted by lovely15 View Post
It doesn't recognize it at all. The GA moves over to the other machine, types something in, and hands it back.
Quite bizarre. Also, you mentioned agent printed- is this from the check in counter or the gate? Id be curious to see if the GA printed it out and scanned it immediately after.
Antarius is offline   Reply With Quote
Old Nov 21, 12, 9:28 am   #10
 
Join Date: Feb 2011
Programs: AA PLT, MR Gold, HH nothing
Posts: 796
Quote:
Originally Posted by Antarius View Post
Quite bizarre. Also, you mentioned agent printed- is this from the check in counter or the gate? Id be curious to see if the GA printed it out and scanned it immediately after.
I honestly can't remember (I think it was probably from the counter), but maybe I'll see if they'll print one at the gate tomorrow and check that way.
lovely15 is offline   Reply With Quote
Old Nov 21, 12, 9:37 am   #11
brp
FlyerTalk Evangelist
 
Join Date: Mar 2004
Location: SJC
Programs: AA EXP
Posts: 30,008
Quote:
Originally Posted by lovely15 View Post
I honestly can't remember (I think it was probably from the counter), but maybe I'll see if they'll print one at the gate tomorrow and check that way.
And, if it still doesn't scan, I'd suggest asking the GA what the issue is. The consistency of this problem would have me at least a little bit concerned.

Cheers.
brp is offline   Reply With Quote
Old Nov 21, 12, 9:42 am   #12
 
Join Date: Feb 2011
Programs: AA PLT, MR Gold, HH nothing
Posts: 796
Quote:
Originally Posted by brp View Post
And, if it still doesn't scan, I'd suggest asking the GA what the issue is. The consistency of this problem would have me at least a little bit concerned.

Cheers.
Yes, I should ask, but I feel like I've already help the line up enough at that point. They're letting me board, so it's obviously not a major issue, but anomalies make me want to find an explanation.
lovely15 is offline   Reply With Quote
Old Nov 21, 12, 9:42 am   #13
 
Join Date: Aug 2012
Location: DFW
Programs: AA EXP | SPG PLT
Posts: 631
Quote:
Originally Posted by lovely15 View Post
I honestly can't remember (I think it was probably from the counter), but maybe I'll see if they'll print one at the gate tomorrow and check that way.
Good Luck! Please post back and let us know.
Antarius is offline   Reply With Quote
Old Nov 21, 12, 11:32 am   #14
 
Join Date: Oct 2001
Posts: 90
Quote:
Originally Posted by lovely15 View Post
Yes, I should ask, but I feel like I've already help the line up enough at that point. They're letting me board, so it's obviously not a major issue, but anomalies make me want to find an explanation.
PM Sent -
anaaflyer is offline   Reply With Quote
Old Nov 21, 12, 12:27 pm   #15
 
Join Date: Jan 2011
Location: SAN
Programs: AA EXP, VX Gold
Posts: 121
This happened to me earlier this year on a three-segment trip - none of my boarding passes scanned that day, despite having new ones printed at each stop along the way. The GA typed something into the computer each time, and I was able to board without any problem. Not sure what happened, but I haven't had the same issue since then.
metallo is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 5:22 am.




SEO by vBSEO ©2011, Crawlability, Inc.