Cancelled my booking but no confirmation email
Aug 27, 2015, 7:39 am
#1
Original Poster
Join Date: Dec 2014
Posts: 219
Cancelled my booking but no confirmation email
I cancelled my booking on ANA today. I called the hotline in Japan. The CS told me there was a penalty and that the balance of the funds would be returned to the credit card in three months. However, I did not receive a confirmation of the cancellation in my email. Is this normal? I booked this on the ANA website when I got the tickets.
And does it really take three months for the refund?
And does it really take three months for the refund?
Aug 27, 2015, 8:03 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,105
I cancelled my booking on ANA today. I called the hotline in Japan. The CS told me there was a penalty and that the balance of the funds would be returned to the credit card in three months. However, I did not receive a confirmation of the cancellation in my email. Is this normal? I booked this on the ANA website when I got the tickets.
And does it really take three months for the refund?
And does it really take three months for the refund?
Aug 29, 2015, 3:23 am
#4
Join Date: Aug 2015
Posts: 5
I recently canceled an ANA international flight. The agent in their European call center told me that I would not receive any kind of written confirmation via email or other means. The refund took then three days to appear on my credit card (I was also told by the agent it would take up to three months).
Sep 6, 2015, 10:05 pm
#7
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
I cancelled an international booking (no intention into flying economy back) to get my taxes and fuel surcharge back. It took them 6 days to get back to me with the right # and called me at midnight in the U.S. Last but not least they said 3 months and it's already past 3 days (no refund yet)